KB Home Reviews in Fresno, CA

Very easy and everyone is very helpful

My experience with KB home was great. Fome writing Offer Till the end closing of Escrow.

Great staffing, quick response,

KB has been a pretty great company to purchase our first home through. We did have delays moving in to our home that were unavoidable due to COVID, but once we got in our home we realized how much pride they take in their work. Even after the walk through, they come back multiple times to make sure everything is fine and fix things that are not. Everyone I have had the pleasure of talking with has been very kind. Jennifer in sales was the most friendly, knowledgeable person on the team. If you have a question, she will find the answer! The woman at the design studio was so kind to us also. She was so helpful when picking out our options. She showed us everything, and I mean everything, to help us make the best decisions. Our home turned out so beautiful and we love waking up here everyday. ... More

Great looking homes and well built

They take good care and respond back quickly on questions

Because here are lot of antsand roaches coming in and out

Sale department are good and helpful. Customer service not good at all.

Every is good, but some small things need fixing. Some of my paint needs more work.

KB Homes backs their promises with prompt and high quality customer service.

We are very satisfied with the new home all salesman nice and friendly

KB Home met and exceeded many of my expectations. But it seems like you deal with too many different people during the process and it can get extremely confusing. I did feel as though some of my upgrades were too expensive.

Overall great experience all departments were helpful. Only issue was that we would be rushed to do things and then the representatives wouldn’t return the favor. Meaning we would get rushed and then they would lag when we needed responses or things on their end to be handled. Other than that it was great still happy and satisfied I went with KB.

They met my needs with them and there willingness to correct any issues I had

Enjoying the new. The quality is excellent and staff is cooperative, willing to go extra mile to help.

KB office sales reps were great and very helpful. I was very pleased with KB until we moved. After moving in, I am waiting on things to be done on the house we moved into in Feb. No call backs from people and I have been calling for weeks now. We have had multiple no shows from the repair people so it has taken weeks to get minor things done and we still have other things needing attention. Also one of my upgraded items has not been installed and I keep getting the runaround on when this will happen. I don’t feel like I am getting the same treatment now that we have closed on the home.

Good price homes.

Seville Sales personal were the best

I do not recommend buyers to go with KBHS lending. They are awful to work with. They do not communicate well with the home buyer to the sales office to the Title company. It’s hard to reach them and only via email. From sales office to customer service to construction, they were great to work with.

The house is up to our standards. It's perfect for our family. We love it. However, sales person who was "helping" us was deceiving in what she said we would get in incentives. Read the fine print...Don't take any employees word as truth unless it's in writing. Made our first time home buying experience bitter sweet. We went through a lot to get our house, but since we moved in, It has been good. It helped that our lender was outside of KB or we would have not bough our house. Hope others experience is much better than ours was. The house is absolutely great thought!

Loans are expensive compared to other new home builder loan options. Loan agents are not responsive

Overall process was great. The quality of product use for the home is lacking. Low quality materials. The build looks good. Not happy that we had to lease the solar panel as opposed to purchasing it cause we were told that we were able to purchase.

It was good and had no issues.

Good for the most part there are things that should have been included that just made common sense

There is a lot to say but I will summarize. The construction staff are great. Attentive to fixits. The lender process was stressful due to a lack of communication and difficulty initially getting responses and requested information. The last portion of the process went well. The garage has a large crack in the floor already due to the water heater pole being initially placed in the wrong corner and the concrete poured appropriately in that wrong corner, then the heater pole was moved to the opposite corner and placed after the concrete was already poured, so now there is a crack. Other than that, the construction staff has repaired anything necessary, T he builder offered a survey at the end of the process, saying if I rated them with all 10s, the would include an incentive where the construction staff did a small home improvement such as install ceiling fans or paint an accent wall. To me it seemed more like a bribe. They did not get all 10s from me. Also, the construction superintendent is apparently a 23-year-old according to the office staff, of whom they are all proud due to his huge success at his young age. He drove his extremely loud red Dodge Charger down the residential street at a high rate of speed, then screeched his tires as he drove recklessly onto the main road. He did this more than once and after residents had already moved in. Very immature and unprofessional, and a terrible image for the company. I've been in the house for a little over a month now and everything seems to be well-insulated and put together after the little repairs were done. No complaints so far with the quality of the house or any of the appliances. ... More