KB Home Reviews in Fresno, CA
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What Fresno Homeowners Have to Say About KB Home.
Read all 187 verified reviews from homeowners that built a new home with KB Home in the Fresno area. Fresno homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Fresno Area
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Customer Reviews
OVER RATED. OVER INFLATED.
- Anonymous
- Verified HomeBuyer
- March 28, 2024
- Fresno, CA
STAY AWAY WHILE YOU CAN. DOWNSTAIR RESTROOM IS FLAWED.....44 DEGREES DURING THE WINTER? KB BLAMES THIS ON THE BUYER FOR SELECTING TILES..BECAUSE THAT IS WHAT MAKES IT COLD.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Victoria didnt answere phone calls
- Martin H.
- Verified HomeBuyer
- October 23, 2024
- Madera, CA
Victoria didnt answer phone calls or texts
Total Score 1
Quality 5
Trustworthiness 1
Value 1
Responsiveness 1
Robbed me of the joy in buying my first home
- Keith P.
- Verified HomeBuyer
- September 07, 2021
- Fresno, CA
The entire experience was/is horrible. From the start a salesperson giving wrong information about home options & solar programs, sales/customer service people not showing up to home walk through appointments, to multiple building delays. After a 11 month wait l moved in & it took five weeks to gain access to my mailbox. Not to mention, after two appraisals the house still came in almost $30k under the purchase price. Highly recommend using another builder.
KB Home responded:
Hi Keith, I’m sorry that you are disappointed with your experience. We would love to have somebody contact you regarding these and any additional concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
BAD 1st time home buying experience :(
- Anonymous
- Verified HomeBuyer
- June 14, 2022
- Fowler, CA
We were provided unsatisfactory experience throughout the entire process, from initial purchase to final move-in. The quality of the workmanship and customer service were horrible! There is value of our new home because of the lot size and location I’m hesitant to trust the home itself has the value of what we paid due to lack of workmanship/customer service. Our experience with the builder’s team was that they severely lack communication and follow through as well as disregard homebuyers concerns. They never did what they promised and keep making excuses for it. They have never respond to us ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Unhappy Customer
- Vanessa B.
- Verified HomeBuyer
- December 10, 2019
- Fresno, CA
I am unhappy with my KB Home. The home was quickly built and it shows. My walls are not straight and the interior paint is horrible. I will not buy another KB Home in the future and can’t wait to sell this one soon.
KB Home responded:
Hey Vanessa, it sounds like you're frustrated. We'd really like to help, please feel free to reach out to us at CustomerRelations@kbhome.com and we can put you in touch with a division manager to assist with these matters. --James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Singh
- Anonymous
- Verified HomeBuyer
- December 26, 2023
- Clovis, CA
Material is so bad in my house
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The Worst Home Buying Experience For Our First Home
- Kulwinder S.
- Verified HomeBuyer
- October 27, 2023
- Madera, CA
We were very excited when we made an offer for our first home with KB home in Tesoro Viejo, Madera, CA but our excitement got ruined when the bulider doesn’t meet the expectations. First of all, it started with the sales management. Through our whole home buying process, their sales agents were keep on changing so we had to work with 3 different sales agents in 6-7 months and there was lack of communication and transparency. The first sales agent, we started working with, didn’t clarify all the upgrades and standard things when we made offer. It was frustrating when the home was almost ready ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
KB Home - I bought a house with KBHOMES in Feb,2022.
- Adetokunbo D.
- Verified HomeBuyer
- July 27, 2022
- Madera, CA
I bought a house with KBHOMES in Feb,2022. And everything breaks in my house every week and when you email or call . They don’t respond. I regret buying home from KBhome my kitchen cabinet fall off and they haven’t fix for 2months. My garage door is broken and I message and call No response. I wish I have done my research before going with KBHOMES. Very bad experience
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Jagroop
- Jagroop S.
- Verified HomeBuyer
- June 23, 2022
- Fresno, CA
I will share my experience with kb home
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unhappy
- Robert V.
- Verified HomeBuyer
- December 21, 2021
- Fresno, CA
We had high hopes in the very beginning, but after KB got our non refundable $5000 things changed. We were treated rudely and couldn’t get straight answers for anything. After moving in we’ve had one problem after another. It doesn’t seem like anything can go smoothly. We’ve had someone out about our flooring 4 times and are still having major issues. KB told us in the buying process that they stand behind their build and products, but we’re feeling very letdown. We’ve had many issues with many !! Things some have been resolved and some haven’t.
KB Home responded:
Hello Robert, I am sorry for any frustration. If you would like to speak with a member of our management team about your home or your experience, please email our Customer Relations team at CustomerRelations@kbhome.com, we'll make sure you are contacted. Please include your address and the best phone number to reach you. We'll get in touch. - Sheila
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad workmanship and a lot of missing and damaged selected appraised items
- Sang N.
- Verified HomeBuyer
- December 19, 2021
- Madera, CA
I would stay clear from KB Home in Madera County CA because it doesn’t make sense to buy a new home that have so many damaged and missing items. I bought the top model and paid a lot for a lot of upgrades items, but a lot of it are damaged and are still missing. It’s a very aggravating new home buying experience. In light of this, maybe KB Home is different in different counties/states, but it’s very bad in Madera County CA thats for sure.
KB Home responded:
Hi Sang, I am sorry for any frustration. If you would like to speak with a member of our management team about your home or your experience, please email our Customer Relations team at CustomerRelations@kbhome.com, we'll make sure you are contacted. Please include your address and the best phone number to reach you. We'll get in touch. - Sheila
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
KB Home - Too bad too late
- Chetan S.
- Verified HomeBuyer
- January 26, 2021
- Fresno, CA
Too bad too late
KB Home responded:
Hi Chetan, We're very sorry for any frustration. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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