KB Home Reviews in Los Angeles, CA

contractors do a poor job, supervisors promise to get corrections done but do not follow through

There is no trust in KB. We started our journey with someone who is no longer at KB. He left us high and dry. Indicated he would handle things and did not. It took a year to take delivery of our home. And during that time our appliances were discontinued and no one told us. Things we selected for our home were left out and now KB is not completing. We paid for certain upgrades that were not fulfilled and they aren’t wanting to fix it. We did a final walk thru prior to closing and we’ve been in our home for a month with nothing is being addressed or fixed. There is one customer service person who cannot do it all. And the KB reps want to just say no to everything you ask. There is no feeling of trust, support or responsiveness. Had I known that this was the KB experience I would have run the other way. ... More

Excited to buy a new home again with KB since first experience was unforgettable however it was the worse experience ever. Beginning was all good and sweet but the ending was a nightmare. From Walk through to after service was unprofessional and unacceptable.

I recently had the unfortunate experience of working with a homebuilder that I would not recommend. The customer service was appalling, their craftsmanship was subpar, and their overall trustworthiness was severely lacking. To say that the customer service was poor would be an understatement. The communication was abysmal and a complete lack of transparency. I was left frustrated and wondering if my concerns even mattered to them. This level of disregard for their customers is simply unacceptable. Unfortunately, the quality and craftsmanship of the house they built were equally disappointing. The attention to detail was non-existent, and it was evident that corners were cut at every possible turn. The finishing work was sloppy, with visible cracks in the drywall, uneven flooring, and poorly installed fixtures. The materials used were of inferior quality. Furthermore, the lack of trustworthiness exhibited by this homebuilder was deeply concerning. At homeowners walk through, the home was not ready and without any valid explanations, leaving me questioning their integrity. Moreover, request for low cost for minor repairs were responded with a rejection based on personal financial ability to self purchase, causing significant financial strain and a breach of trust. It became clear that this company was more interested in maximizing their profits at the expense of their customers' satisfaction and peace of mind. Overall, my experience with this homebuilder was nothing short of a disaster. The poor customer service, coupled with the substandard quality and craftsmanship, made for an incredibly frustrating and disheartening journey. The only positive in this experience was being able to close at a good price relative to the area, but that credit goes to me and my agent. Under normal circumstances, I would not work with this builder again. ... More

Very sad and upset that we failed to read all the poor reviews about KB home, the problem seems to be that they used super cheap material and cheap vendors and kick passing the buck to someone else. We have 6 windows that are failing out of 14 windows, that's almost 50% that's 43% of our windows are leaking and leaking badly at that. One room already had drywall cut out and replaced due to the leaky windows. Before you buy KB let me tell you about Green World Windows, You really need to search Green World Windows, you will be shocked about how bad their quality is. Then to make matters worst, their customer service isn't very reliable. Imagine 6 windows leaking indoor home and it gets the wood window sill wet and drips down on the drywall and flooring. been in this brand new construction townhome now for 1 month and had Green World Windows out here 3 times so far to fix windows and still 6 of them are leaking. Anyone have any advice on what we should do? ... More

Horrible Experience with this company

This is the worst builder I have encountered, sales team were fond of canceling transanctions and no considerations at all and end up putting more downpayment just to save the deal and resolved the issue. They will not work for you to make it happen you have to work on them with their expectations.

Do not sign anything until it is complete. Do not let KB home manipulate you.