KB Home Reviews in Los Angeles, CA
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What Los Angeles Homeowners Have to Say About KB Home.
Read all 230 verified reviews from homeowners that built a new home with KB Home in the Los Angeles area. Los Angeles homeowners have rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Los Angeles Area
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Customer Reviews
Woeful Customer Service and Lackluster Craftsmanship
- Anonymous
- Verified HomeBuyer
- May 18, 2023
- San Pedro, CA
I recently had the unfortunate experience of working with a homebuilder that I would not recommend. The customer service was appalling, their craftsmanship was subpar, and their overall trustworthiness was severely lacking. To say that the customer service was poor would be an understatement. The communication was abysmal and a complete lack of transparency. I was left frustrated and wondering if my concerns even mattered to them. This level of disregard for their customers is simply unacceptable. Unfortunately, the quality and craftsmanship of the house they built were equally ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
6 windows leaking badly brand new Townhome
- Dale M.
- Verified HomeBuyer
- January 16, 2019
- Downey, CA
Very sad and upset that we failed to read all the poor reviews about KB home, the problem seems to be that they used super cheap material and cheap vendors and kick passing the buck to someone else. We have 6 windows that are failing out of 14 windows, that's almost 50% that's 43% of our windows are leaking and leaking badly at that. One room already had drywall cut out and replaced due to the leaky windows. Before you buy KB let me tell you about Green World Windows, You really need to search Green World Windows, you will be shocked about how bad their quality is. Then to make matters worst, ...
KB Home responded:
Hello, Dale, we are sorry for your frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. --Lynn
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
KB Home - Horrible Experience with this company
- Anonymous
- Verified HomeBuyer
- July 27, 2021
- Gardena, CA
Horrible Experience with this company
KB Home responded:
Hello and thank you for your feedback. I apologize for your frustration and would like to help. I acknowledge that you have submitted your review anonymously, however I would like to offer to have a member of KB Home management reach out to discuss your experience, and also help address any current concerns. Please feel free to email our customer relations team at CustomerRelations@kbhome.com. We’ll make sure you are contacted as quickly as possible. -James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very poor
- Eileen M.
- Verified HomeBuyer
- December 01, 2020
- Santa Clarita, CA
This is the worst builder I have encountered, sales team were fond of canceling transanctions and no considerations at all and end up putting more downpayment just to save the deal and resolved the issue. They will not work for you to make it happen you have to work on them with their expectations.
KB Home responded:
Hi Eileen, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding these and any other concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not what you would expect from a major builder
- Anonymous
- Verified HomeBuyer
- January 21, 2020
- Los Angeles, CA
Do not sign anything until it is complete. Do not let KB home manipulate you.
KB Home responded:
Hi, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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