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KB Home Reviews in Los Angeles, CA

What Los Angeles Homeowners Have to Say About KB Home.

Read all 255 verified reviews from homeowners that built a new home with KB Home in the Los Angeles area. Los Angeles homeowners have rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.3 out of 5 stars in Los Angeles Area

255 Reviews in Los Angeles Area

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.3

KB Home in Los Angeles Area

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Customer Reviews

Love the place, Not so much the Customer Service or responsiveness.

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2019
  • Gardena, CA

It is like jumping through hurdles to get someone to tell you what, when and how to repair something. There is so much red tape. You go through many people trying to find out if your issue is even in the pipeline. If your issue is a small fix, the repair is sloppy, causing other damage. Make sure every little thing is fixed and checked prior to closing to avoid these unnecessary headaches. I am still waiting for the new working keys to the front gate. It is a shame, as I like the property.

KB Home responded:
Hi Nicola, we're very sorry for any frustration with the repairs. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -Brian

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

6 windows leaking badly brand new Townhome

  • Dale M.
  • Verified HomeBuyer
  • January 16, 2019
  • Downey, CA

Very sad and upset that we failed to read all the poor reviews about KB home, the problem seems to be that they used super cheap material and cheap vendors and kick passing the buck to someone else. We have 6 windows that are failing out of 14 windows, that's almost 50% that's 43% of our windows are leaking and leaking badly at that. One room already had drywall cut out and replaced due to the leaky windows. Before you buy KB let me tell you about Green World Windows, You really need to search Green World Windows, you will be shocked about how bad their quality is. Then to make matters worst, ...

KB Home responded:
Hello, Dale, we are sorry for your frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. --Lynn

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Wonderful home - very modern look and spacious.

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2019
  • Downey, CA

Wonderful home - very modern look and spacious. I was very happy with the experience as a whole

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We are very Happy with KB home.

  • Donald G.
  • Verified HomeBuyer
  • January 13, 2019
  • Lancaster, CA

We are very Happy with KB home. All the staff are friendly. What I like about Kb home is after you purchased your home they check on you to make sure every thing is ok. Any issue they will help you asap. I would highly recommend Kb home as your builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First Time Buyer

  • Jerremi P.
  • Verified HomeBuyer
  • January 10, 2019
  • Lancaster, CA

My experience as a first time buyer was excelent, I got a lot of help from Jose on anyquestion I had and all the teams that help me from my loan application to closing escrow.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5