KB Home Reviews in Los Angeles, CA

Just a very pleasant experience. KB homes have been professional and courteous, and patient as well in allowing the buyer to finalise the loan

Great customer service and quick response time

The initial completion date was not respected due to Covid-19 related issues, but once i moved in, i noticed minor issues with the property, such as the concrete slab that we paid for, which was not installed and other structural issues with the property. We were also told of a 10 day follow up review, which never took place. Some knobs are loose, and all of this is happening as we just moved in.

Too many delays, lack of communication, and unfulfilled responsibilities.

Sadly, I would never purchase another KB home. We had issue after issue after we moved in.

Excited to buy a new home again with KB since first experience was unforgettable however it was the worse experience ever. Beginning was all good and sweet but the ending was a nightmare. From Walk through to after service was unprofessional and unacceptable.

Everyone was responsive and helpful in the home buying process.

Everyone is helpful, accomodating and always willing to answer our questions

I’m a first time homeowner and this is the best experience I could’ve ever imagined.

We've had a few problems. 1: heater was never hooked up properly. 2. Whole house fan stopped working after trying to turn it on once. 3. Communication to customer was lacking or non-existent. 4. Brand new countertops were faulty and had to all be replaced. Communication to Construction crew on behalf of Customer was lacking or non-existent. All our problems were eventually fixed, but they really were fixed thanks to construction crew because KB themselves did not communicate to construction crew or customer very well. We had to replace the brand new countertops after weeks of asking for repair or fix. Then when the "fix" was approved, we were only contacted by countertop company, NOT KB homes. Attempt to replace the countertops was never conevyed to Construction crew on site (who needed to be a part of any touchups afterwards and before repairs, unhook sinks and remove stove) Construction crew once again saved the day. They were very good at communicating and helping get all things in order while KB did not communicate with them or us. KB has left a bad taste in my mouth as a new build home buyer. Communication should be done in every step. ... More

We picked up the home after another buyer fell out and the original design/materials were very cheap. Even though the materials were on the cheaper side, the construction was done in a hurried manner so we have stone counters with stains, crooked cabinet handles, chipping doors and other issues.

Great experience from start to finish

I can’t wait to be able to swim in pool

After moving in calls for repair was ignored

I’m glad to be in my house but unfortunately it was not the experience I expected. We had multiple major issues and construction was delayed by more than 3 months. The issues included air conditioning controls being swapped between floors, dryer vent stuccoed shut (destroyed our first dryer), garage door didn’t work upon installation, broken master bathroom fan, and the list goes on. KB was responsive in getting these fixed, but it was a less than stellar experience due to the cost we paid for a brand new home.

Amazing process and friendly, knowledgeable team!

We love our KB Home and neighborhood!

KB was very responsive and thorough in their deployment of the home. After living here for a month, it looks and feels great; exactly what we wanted.

KB Home had good customer experience but materials and quality were not up to par compared to other homebuilders.

Very happy also a lot of storage. Right amount of space for our family.neighbors are great . Thank you KB Homes

KB homes has been really helpful

KB Home is trustworthy and reliable. They make the new home buying experience exciting and worry free. Everything is explained in detail and all of our questions and concerns were fully answered. Moving into our brand new home was a once in a lifetime experience. We are so thankful KB Home built us our dream home.

Resources available to support the home experience making it less dauting as a first time home buyer.

Everyone who works in this company KB HOME are professionals.

Katrina, Jaime, and Chris were great.