KB Home Reviews in Los Angeles, CA

Lack of communication and professionalism with other departments, but Customer Service/Construction team provides the best customer care.

KB home is professional and engaging. Enjoying my brand new home!

Process started off positive. This was our second KB home so had some knowledge of the process and what to expect. As time progressed we were offered design credits and improvements that were told could not be accommodated at the 11th hour due to materials being ordered for the house construction placed by the previous buyer that fell out of the deal. Sales staff was prompt at replies prior to construction, but questions to answers toward completion of the house began to take a few days for a reply. My suggestion would be for sales to be transparent and design and construction to tighten communication so buyers are not promised upgrades that can’t be accommodated. Overall the the experience was positive. ... More

Overall good experience, would recommend purchasing from KB!

Have a back up lender if you’re using KBHS. I was declined at last minute and so disappointed. Thanks to my lender, Chase. Plan to do some touch ups. Here and there. No new home is perfect I heard but I believe brand new home should do much better. After all I love my NEW home and people I work with at KB are great.

Resources available to support the home experience making it less dauting as a first time home buyer.

Pam and Collin were great.

My experience with KB was excellent Denise whenever, I called he would respond and. Help me. Related to my home. He is a True professional that cares. Also Nastacha at KB would also reach out and ensure all was going well and make herself available to explain things related to KB documents and construction time lines.

Too pricey for Compton area. Contract with other alarm systems. KPS alarms alarm quality is not the best and other alarm system have more quality in re: customer services and products available. Also it’s ridiculous that KPS even has a 5 year contract. You’re pretty much stuck with them unless you pay out the contract. Pretty much Nicole and dining the consumer before they can even try the alarm system. Completely unsatisfied with the alarm system kB decided to partner with.

Overall, it's pretty good The quality is pretty good Grorge is very good

The home buying experience was great at all levels. The only complaint I have was with the design studio. There was too much back and forth about what was or wasn't available for our home. This was particularly messy when trying to put the kitchen appliance package together.

We had been looking to buy for a couple of months. Passed buy this location a few times but never thought we could afford a new property. Stopped by on a whim after a full day of house hunting. Loved the model. Loved the area. The agent on duty was amazing. The his is the second KB HOME we’ve bought new! Love it!

Overall we are very happy with our purchase from KB, however the responsiveness to getting the items fixed from our walk through has been a bit slow and tedious. We were also not informed correctly about the monthly cost of the HOA payment earlier this year, which was unfortunate, at best. Overall, Kb has been a pleasant to partner with and we are satisfied with the company and our new neighborhood.

Every issue that I have encountered has been acknowledged and rectified by the organization. Rick, our local rep has done an excellent job.

KB completed my house in time

While there were some small issues with the build quality for the flooring, some of the appliances, and the plumbing, the overall home buying experience from KB homes was worth the price.

The KB team that helped us get into the home was great. The overall craftsmanship of the home is par. Nothing over the top just basic. The side yards just came with a heap of dirt no concrete no pavers. Just recently I had two issues. The microwave light popped and went out and when I replaced the light it doesn’t turn off and a door handle just fell off only one month in the home. For a new home there shouldn’t be any issues like these. I’m sure they will be taken care of. But the fact that it happened leaves me wondering. I do love the design of the home and the exterior design. Overall 8/10

They should slow down a bit to maintain the quality of the craftsmanship. They rushed just to get it complete and get paid. Understandable, but bad idea.

It wasn't the best experience or the best material that were used for the house, but we had a pretty good experience. Always got notifications, updates and walk through's during the stages of the build. The material could use a big improvement moving forward.

We're very pleased with the work put into our new home.

We generally love our house, but getting certain issues taken care of is tainting the experience.

The quality of the material is not very good.

I am VERY happy with the house overall. It is a dream for me, and I love the design, energy efficiency, and open space. It's in a great area. Aside from the insane unpredictability of when the house would be ready (COVID was very hard to work around), the one headache has been all the cosmetic fixes since moving in. You can tell that the work was rushed and attention to detail was not the priority. I could point you to every corner of the house where lines are not straight, paint was done too quickly, marks / chips everywhere, etc. The only time I felt heard in all this was when a KB customer service rep came to visit the house, and she could see all the the areas of improvement. She assured me that all the vendors would take care of this without me having to look over their shoulders, but that's precisely what I've had to do. I have to field dozens of calls from different vendors for very specific areas of the house (different people for painting, floors, counters, cabinets, AC, security, etc. etc. etc.). And each time someone shows up, I have to point out extremely specific paint splatters, chips, etc...I cannot rely on anyone to actually assess the area and be proactive about addressing every tiny detail. Living alone with a full time job, it's extremely difficult for me to find the time to, essentially...babysit every vendor / contractor who comes through the door. I wish that the KB rep who visited me would take the reins and coordinate every single person and oversee that the cosmetic fixes are top notch. Instead of me having to follow up every other day on things. It's exhausting. ... More

,missing surround system speakers in the celling

Sales rep is very transparent. Building team is very attentive.