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KB Home Reviews in Los Angeles, CA

What Los Angeles Homeowners Have to Say About KB Home.

Read all 226 verified reviews from homeowners that built a new home with KB Home in the Los Angeles area. Los Angeles homeowners have rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.3 out of 5 stars in Los Angeles Area

226 Reviews in Los Angeles Area

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Value 4.2

Responsiveness 4.3

KB Home in Los Angeles Area

View Homes

Customer Reviews

new home looks great

  • Tae K.
  • Verified HomeBuyer
  • June 13, 2020
  • Lake View Terrace, CA

KB home is professional and engaging. Enjoying my brand new home!

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Communication

  • Anonymous
  • Verified HomeBuyer
  • April 23, 2019
  • Santa Clarita, CA

Process started off positive. This was our second KB home so had some knowledge of the process and what to expect. As time progressed we were offered design credits and improvements that were told could not be accommodated at the 11th hour due to materials being ordered for the house construction placed by the previous buyer that fell out of the deal. Sales staff was prompt at replies prior to construction, but questions to answers toward completion of the house began to take a few days for a reply. My suggestion would be for sales to be transparent and design and construction to tighten ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

KB SoCal

  • Anonymous
  • Verified HomeBuyer
  • March 07, 2023
  • Santa Clarita, CA

Overall good experience, would recommend purchasing from KB!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Have a back up lender if you’re using KBHS.

  • Ron K.
  • Verified HomeBuyer
  • September 07, 2022
  • San Pedro, CA

Have a back up lender if you’re using KBHS. I was declined at last minute and so disappointed. Thanks to my lender, Chase. Plan to do some touch ups. Here and there. No new home is perfect I heard but I believe brand new home should do much better. After all I love my NEW home and people I work with at KB are great.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Support for First Time Homebuyer

  • Ryan O.
  • Verified HomeBuyer
  • August 30, 2021
  • Inglewood, CA

Resources available to support the home experience making it less dauting as a first time home buyer.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Pam and Collin were great.

  • Shane M.
  • Verified HomeBuyer
  • June 18, 2021
  • Lancaster, CA

Pam and Collin were great.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - My experience with KB was excellent Denise whenever, I called

  • Pauline S.
  • Verified HomeBuyer
  • March 30, 2021
  • Lancaster, CA

My experience with KB was excellent Denise whenever, I called he would respond and. Help me. Related to my home. He is a True professional that cares. Also Nastacha at KB would also reach out and ensure all was going well and make herself available to explain things related to KB documents and construction time lines.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Too pricey for Compton area.

  • Anonymous
  • Verified HomeBuyer
  • December 10, 2019
  • Compton, CA

Too pricey for Compton area. Contract with other alarm systems. KPS alarms alarm quality is not the best and other alarm system have more quality in re: customer services and products available. Also it’s ridiculous that KPS even has a 5 year contract. You’re pretty much stuck with them unless you pay out the contract. Pretty much Nicole and dining the consumer before they can even try the alarm system. Completely unsatisfied with the alarm system kB decided to partner with.

Total Score 4


Quality 5

Trustworthiness 4

Value 3

Responsiveness 5

good

  • Jia H.
  • Verified HomeBuyer
  • January 09, 2024
  • Arcadia, CA

Overall, it's pretty good The quality is pretty good Grorge is very good

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

We love our new home

  • Scott S.
  • Verified HomeBuyer
  • August 24, 2023
  • Santa Clarita, CA

The home buying experience was great at all levels. The only complaint I have was with the design studio. There was too much back and forth about what was or wasn't available for our home. This was particularly messy when trying to put the kitchen appliance package together.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Second KB HOME we bought new!!

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2023
  • Torrance, CA

We had been looking to buy for a couple of months. Passed buy this location a few times but never thought we could afford a new property. Stopped by on a whim after a full day of house hunting. Loved the model. Loved the area. The agent on duty was amazing. The his is the second KB HOME we’ve bought new! Love it!

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

KB Home - Overall we are very happy with our purchase from KB, however

  • Anonymous
  • Verified HomeBuyer
  • November 19, 2020
  • Santa Clarita, CA

Overall we are very happy with our purchase from KB, however the responsiveness to getting the items fixed from our walk through has been a bit slow and tedious. We were also not informed correctly about the monthly cost of the HOA payment earlier this year, which was unfortunate, at best. Overall, Kb has been a pleasant to partner with and we are satisfied with the company and our new neighborhood.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

KB Home - Every issue that I have encountered has been acknowledged and

  • Bryan R.
  • Verified HomeBuyer
  • September 29, 2020
  • Lancaster, CA

Every issue that I have encountered has been acknowledged and rectified by the organization. Rick, our local rep has done an excellent job.

Total Score 4


Quality 4

Trustworthiness 5

Value 2

Responsiveness 5

KB Homes: Worth the money

  • Tyler T.
  • Verified HomeBuyer
  • January 21, 2020
  • Van Nuys, CA

While there were some small issues with the build quality for the flooring, some of the appliances, and the plumbing, the overall home buying experience from KB homes was worth the price.

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 3

Ponte Vista

  • Richard H.
  • Verified HomeBuyer
  • July 18, 2023
  • San Pedro, CA

The KB team that helped us get into the home was great. The overall craftsmanship of the home is par. Nothing over the top just basic. The side yards just came with a heap of dirt no concrete no pavers. Just recently I had two issues. The microwave light popped and went out and when I replaced the light it doesn’t turn off and a door handle just fell off only one month in the home. For a new home there shouldn’t be any issues like these. I’m sure they will be taken care of. But the fact that it happened leaves me wondering. I do love the design of the home and the exterior design. Overall 8/10

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Building homes too quick causes sloppiness.

  • Andreas W.
  • Verified HomeBuyer
  • January 12, 2021
  • Lancaster, CA

They should slow down a bit to maintain the quality of the craftsmanship. They rushed just to get it complete and get paid. Understandable, but bad idea.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Not the best but pretty good experience

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2020
  • Santa Clarita, CA

It wasn't the best experience or the best material that were used for the house, but we had a pretty good experience. Always got notifications, updates and walk through's during the stages of the build. The material could use a big improvement moving forward.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - We're very pleased with the work put into our new home.

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2020
  • Compton, CA

We're very pleased with the work put into our new home.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Tainted Love

  • Todd H.
  • Verified HomeBuyer
  • October 22, 2019
  • Van Nuys, CA

We generally love our house, but getting certain issues taken care of is tainting the experience.

KB Home responded:
Hi Todd, we are sorry for any frustration and would like to help. If you have not already reached out Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Zhenzhen

  • Zhenzhen Z.
  • Verified HomeBuyer
  • October 25, 2023
  • Arcadia, CA

The quality of the material is not very good.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Am very happy for this home, but a lot of cosmetic issues that no one person is owning

  • Jalyssa E.
  • Verified HomeBuyer
  • September 12, 2022
  • Inglewood, CA

I am VERY happy with the house overall. It is a dream for me, and I love the design, energy efficiency, and open space. It's in a great area. Aside from the insane unpredictability of when the house would be ready (COVID was very hard to work around), the one headache has been all the cosmetic fixes since moving in. You can tell that the work was rushed and attention to detail was not the priority. I could point you to every corner of the house where lines are not straight, paint was done too quickly, marks / chips everywhere, etc. The only time I felt heard in all this was when a KB ...

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

KB Home - ,missing surround system speakers in the celling

  • Ashraf A.
  • Verified HomeBuyer
  • May 05, 2020
  • Compton, CA

,missing surround system speakers in the celling

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

KB Home - Sales rep is very transparent.

  • Alvin M.
  • Verified HomeBuyer
  • June 09, 2021
  • Santa Clarita, CA

Sales rep is very transparent. Building team is very attentive.

Total Score 3


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Anthony

  • Antonio Oswaldo H.
  • Verified HomeBuyer
  • October 10, 2024
  • Santa Clarita, CA

All has been pleasant till now’

Total Score 3


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Homeowner

  • Teneisha C.
  • Verified HomeBuyer
  • April 25, 2023
  • Valencia, CA

I was so excited to be a new homeowner at Valencia Fivepoints. My realtor Rolanda did an amazing job helping us find our new home. She went above and beyond to make sure our deal got closed. I just wish some to the KB representatives made us feel the same way as Rolanda did. She made us feel like we belong in this community and our goal of being a homeowner was valued. Rolanda is definitely a gem for KB Home.

Total Score 3


Quality 5

Trustworthiness 3

Value 5

Responsiveness 5