KB Home Reviews in Los Angeles, CA

Great experience and interactions in the process of welcoming us into our new home.

Lack of communication and professionalism with other departments, but Customer Service/Construction team provides the best customer care.

Excellent process for my first house

The way they build the house is great.

from the beginning to end, everything was perfect

Truly memorable experience KB homes professionals...Katrina H and Becky B delivered my beautiful home by my desired date...the most amazing birthday surprise during such unprecedented times. Construction team top notch!

They should slow down a bit to maintain the quality of the craftsmanship. They rushed just to get it complete and get paid. Understandable, but bad idea.

Beautiful designs of homes, but the quality of the materials used interior/exterior was not satisfactory. Also, some structure choices are questionable when it comes to sound deadening.

The worst construction crew (Hector) Ernesto was helpful.

Highly recommend purchasing a home through KB. Joe and Hector made the process easy and enjoyable.

This entire experience was a God Send for us during this time of Pandemic. The building Superintendents Jose and Dennis went the extra mile for us as well as Natasha, Sonia and Diana with financing and Customer Satisfaction at our site. The design center agents also made this a memorable experience for my family and I as this was our first new home purchase from the ground up. I will definitely recommend family and friends to KB.

Dennis and Natacha were a great resource! So helpful and willing!

Very great overall great experience

Thank you all for the great customer service.

Material this house used was cheap even we paid for upgraded

From start to finish the KB team made me feel like part of the family. Buying a home can be stressful enough, but buying a home during a national pandemic is off the charts. The sales (Joe F), construction (Hector R), and the financing (Jose G) leads were on top of their game, helped remove obstacles, allow me a small tweak here and there, and ultimately won me over as compared to other national banks. They were most definitely my dream team and I would buy another KB home because of them.

Nice and easy home buying experience from start to finish. Highly recommended

This is the worst builder I have encountered, sales team were fond of canceling transanctions and no considerations at all and end up putting more downpayment just to save the deal and resolved the issue. They will not work for you to make it happen you have to work on them with their expectations.

It been Great buying a new home.

Overall we are very happy with our purchase from KB, however the responsiveness to getting the items fixed from our walk through has been a bit slow and tedious. We were also not informed correctly about the monthly cost of the HOA payment earlier this year, which was unfortunate, at best. Overall, Kb has been a pleasant to partner with and we are satisfied with the company and our new neighborhood.

not satisfied with followup with paint touch up and lights and they need to quality check the subs job

experience was good Pam, loan officer Brad and Super attended Rick were A+ service. quality still need to be improved but KB is taking care of the issues that we found

As owners we have had to deal with numerous issues, from paint , drywall, cabinetry, hardware, and electrical. It has taken a lot longer than we think it should have to resolve these issues. We're also lucky that we have somebody in the house to be there for all of these various appointments that have had to be made to take care of these issues. If not, either my wife or I would have missed quite a bit of work to be at the house.

Everyone from the sales office and from the KB home studio were just amazing. It’s a stressful experience buying a home, especially when it’s your first home, but everyone each step of the way helped make this a special experience. Especially with all the delays COVID caused but it was still a breeze working with everyone.

Every issue that I have encountered has been acknowledged and rectified by the organization. Rick, our local rep has done an excellent job.