KB Home Reviews in Los Angeles, CA

Sub standard material and selections were offered based on the price of the house. As an example the primary bathroom vanity cabinets have no drawers for storage, unlike earlier phases and model homes, closet door selection was sub standard as well, they had no real options for stair railing options. I could go on and on these are just a few items I had to start a list because it got that bad. When comparing the KB homes in this community to the KB homes in Irvine (which are priced comparable) the selections and quality are night and day. This was extremely disappointing KB Homes needs to do better. I have been and will continue to share my experiences until KB Homes does better. ... More

Sales and finance were excellent. Rolanda and Brad did a great job. Disappointed with interior craftsmanship and finish. Sloppy work and finishes feel cheap. Multiple issues with the home. Resolution of these issues being accomplished slowly.

We've had a few problems. 1: heater was never hooked up properly. 2. Whole house fan stopped working after trying to turn it on once. 3. Communication to customer was lacking or non-existent. 4. Brand new countertops were faulty and had to all be replaced. Communication to Construction crew on behalf of Customer was lacking or non-existent. All our problems were eventually fixed, but they really were fixed thanks to construction crew because KB themselves did not communicate to construction crew or customer very well. We had to replace the brand new countertops after weeks of asking for repair or fix. Then when the "fix" was approved, we were only contacted by countertop company, NOT KB homes. Attempt to replace the countertops was never conevyed to Construction crew on site (who needed to be a part of any touchups afterwards and before repairs, unhook sinks and remove stove) Construction crew once again saved the day. They were very good at communicating and helping get all things in order while KB did not communicate with them or us. KB has left a bad taste in my mouth as a new build home buyer. Communication should be done in every step. ... More

After moving in calls for repair was ignored

Need to improve the quality and workmanship of the homes. There’s a lot of issues with appliances, cabinetry and lack of quality with the finishing touches of the home. Need more attention to details specially with the design center. Lots of mistakes with the choices so it’s back and forth communication to get things resolved is painstaking. I don’t have any complaints with the sales person. Paxton is always on top of any issues and concerns given to him.

Absolutely not happy at all and no one really gives a care. Cheap, nasty materials and even worse workmanship. Actions speak louder than words...still waiting for action. KB Home decided to push to have home site completed 6-8 weeks early. I voiced my concerns about corners being cut immediately. My concerns were not unfounded. Now, I'm expected to take time off of work for each individual sub contractor/vendor to come and fix what should have been done correctly in the first place; this is very costly. I have already paid a fortune for this house, why should it cost me more for it to be fixed under warranty??? Step up KB, and give me a delegate/representative that can escort the sub contractors/vendors for the repairs/warranty work that's necessary while I'm at work...or, do Saturday repairs. Put your money where your mouth is and make things right. ... More

Overall the process was a little rocky and communication was not always the strong suit of KB Homes. Solar Panels were a requirement but initial signing of documents and discussion with sales office indicated they were optional (our realtor confirmed they were optional for us), and was only later revealed as required very offhandedly during a random drop-in at the model homes. This was a very expensive thing to suddenly have to consider and seeing as this law was passed before we even visited the site and considered purchasing, seemed like a big oversight on the sales office. We also met some other homebuyers and they talked about how they were hit with the solar panels after, so we know it was our visit that caused the sales office to realize their very big error on that front and reach out to other buyers in our phase. Our home design session was also somewhat stressful; we scheduled an in-person appointment because there was no deadline, and then found out that the deadline had been set, our appointment was after it, and all in-person appointments were booked leading up to our deadline. Luckily accommodations were made but seemed like another oversight that added undue stress. We were also told we would receive updates on the progress of the house but never did. There were three site visits we were supposed to have, two optional and then the final walkthrough which was mandatory. For the first optional one we weren't contacted for it until well after the foundation had been laid. We were never contacted for our second optional walkthrough. Also after moving in we were supposed to have 10 and 30-day follow-ups and had to reach out ourselves to get the 10 day follow-up. Overall seems like we keep falling through the cracks in the communication tree. Probably the biggest error was escrow: we were called and given a very firm close date about 6 weeks ahead of time. This caused us to lock our interest rate with our lender and set about opening up an insurance policy and lining everything up. A few weeks later we learned that the close was pushed, which with supply chain issues is understandable but seemed like a pretty big oversight on the sellers side to move us along into escrow when there seemed like a high chance it wouldn't be done on time. When told about the delay no info, no explanation was supplied. Ended up being delayed over 2 months, luckily we had a place to live while waiting but overall this whole process was not handled well by anyone on the KB Homes side. But we are in the home and we do love it. We are comfortable and happy and overall do not regret all the trials and errors we went through to get here. I will say whenever we talk with our construction liaison they are very friendly, helpful, and responsive. Usually we hear back relatively quickly on any concerns we have, and any little things in the house that needed repairing has been addressed very quickly. So at the end of the day we are happy, but the process to get here was marred by poor communication by the sales office along the way. ... More

We felt like there were lots of charges and items that were not disclosed until closing. We also feel like a lot of our questions did not get answered by the agent and our text/phone calls would go unreturned. We also had an issue with the appraisal that KB was not willing to be flexible with.

I’m glad to be in my house but unfortunately it was not the experience I expected. We had multiple major issues and construction was delayed by more than 3 months. The issues included air conditioning controls being swapped between floors, dryer vent stuccoed shut (destroyed our first dryer), garage door didn’t work upon installation, broken master bathroom fan, and the list goes on. KB was responsive in getting these fixed, but it was a less than stellar experience due to the cost we paid for a brand new home.

Steve and Katrina were great. That’s did all the could to make things right. The builder are sloppy, missing paint, holes in door, A C went out 3 times. Door off hinges. I could go on and on. The sales team is awesome. Need hire better builder that cares.

It is like jumping through hurdles to get someone to tell you what, when and how to repair something. There is so much red tape. You go through many people trying to find out if your issue is even in the pipeline. If your issue is a small fix, the repair is sloppy, causing other damage. Make sure every little thing is fixed and checked prior to closing to avoid these unnecessary headaches. I am still waiting for the new working keys to the front gate. It is a shame, as I like the property.

The quality of the fixtures is sub-par and the build quality is poor.

There's very little I would recommend here. The experience was horrible. Still fixing issues with poor craftsmanship.

Site staff are nice but workmanship of garage floor are poor. External drain pipe keep defect and not fix well

This review appears to be after receiving my home and living here, so this will solely be based on that. When moving in, we were too excited to see what was actually wrong with the place. Furthermore, when meeting to have things fixed, this was impossible to get a hold of people. Some were great and apologize to have to include them in this, but others were terrible and lost my trust in them. We found many things wrong with the walls, paint missed, windows messed up/cracked, the outside exterior cracking, and most importantly, the floor are uneven! Deadlines aren't being met, responsiveness to our requests are ignored. It's like they finished and done with us not following through. We ordered things and they aren't in our home and no information is being provided to us. It's extremely frustrating and find it very unprofessional. Very professional and kind when it come to the paperwork/money (that department rocked), but now that it's off their hands, they forgot about us completely. There's a lot more I can say, but I'll save it for when I actually talk to them if I ever do. ... More

The worst construction crew (Hector) Ernesto was helpful.

WHAT WAS PROMISED WAS NOT GIVEN TO US!!! THE AMOUNT ON UPGRADES WE SPENT AND THE PRODUCT THAT WAS GIVEN TO US (DAMAGED) AND THEY KEEP ON TELLING US THAT WE WILL FIX A BRAND NEW PRODUCT IS UNACCEPTABLE AND BTW STILL NOT FIXED WAITING ON THEM TO CALL

Paint workmanship inside of the home is 2 out of 5 ratings. We've repainted many walls ourselves already. A few repair requests made in mid-May 2022 are still pending as of June 28, 2022. Responsiveness to issues is horrible.

The initial completion date was not respected due to Covid-19 related issues, but once i moved in, i noticed minor issues with the property, such as the concrete slab that we paid for, which was not installed and other structural issues with the property. We were also told of a 10 day follow up review, which never took place. Some knobs are loose, and all of this is happening as we just moved in.

Overall quality of workmanship is poor. Especially the paint job. The floor is covered with paint drops. Nothing was fixed after 2 walk through. Get the run around and excuses. Windows are getting discolored. List is too long. The list was emailed to KB representatives.

This experience was our first time building from the ground up but not our first time buying a home, thus we were very excited in the beginning. However, lack of communication, delays, stuff not working upon move in, things still not working months later, and noticing finishes in were haphazardly put together does not push us to want to purchase another KB home.

Lack of attention to detail in workmanship. The poles and shelving I paid extra for is now collapsing in one room. The paint job is horrible!

Too many delays, lack of communication, and unfulfilled responsibilities.

-Cabinet door was broken (will be replaced). -Bathroom: washstand sink was broken but glued (if it was the worker's mistake, it should have done at that time; it was replaced after we found it after we moved in) -Paint finish - not professional (especially bottom area; not seen; but when lying on the floor, it becomes visible) -Front door finish - a big hole between door knob and door frame. -Door from garage to kitchen: loud noise (replaced) - a big hole between door knob & door frame as well -Some room doors' painting - rough -No door between master room and bathroom (it was optional but it is too late to realize that it should not be optional). We plan to install it with an additional cost. -Kitchen window is the most hard to open while all the other windows are easily opened. We use the kitchen door most often. ... More

I still have things waiting to get done for when I first moved in nobody ever called me about my house vibrating when trash trucks go by . Very disappointed