KB Home Reviews in Oakland Alameda, CA

Great experience throughout process

KB homes took away all my worries and apprehensions with their splendid service. Currently enjoying there continued support and attention to details

KB gives information and updates on progress of your home- regular text and pictures of Home-home will meet all process dates- consumer service responses are given within a few hours- My home was finished early- all staff are supportive and responsive to questions and concerns

Excess on sales talk less on customer service & delivery

Loan process was extremely repetitive, asking for the same documents submitted by more than 10 times. Even though everything was uploaded in KB portal, most individuals didn’t bother to look and asked for my personal/Bank/W2/Loan documents via email. KB portal seemed to have no purpose, even though we were made to believe to upload all our documents in. Design studio was great and so was Steve who worked with us after our home was done.

Buying a new home with KB Homes has been an amazing experience! From when I received a call from Kathy that it was time to select a lot to when I was handed my keys by Maricela. Every team member took the time to walk me through each step and made the home buying experience one that I will not forget. Thank you!

I bought my first home with KB. The process has a lot of loopholes and I would recommend it’s best for folks who put their due diligence throughout the process. Some aspects of the sales process is very scammy and I have discussed the same with my neighbours and they agree. I was promised so many things before the purchase of the home and after the purchase, poor quality products were installed and the customer service representative gave an excuse that they’re not in the business of top quality home building. It’s almost like they were nice and good to the homes buyers until the home purchase is done. And once the process is over, you’re on your own and told the things installed are what they could do in the budget. The houses are definitely priced high and the quality of countertop, doors, garage sensors, elevation in porch is very bad. And these are just a few things to name. There are several other issues that the builder has failed to address. ... More

The closing process was rushed which left a lot of things unfinished/ poor quality with the home. First time home buyer so we just figured it’s easy to get repairs done after the fact especially since we didn’t move in right away. We have had trouble now getting things completed since we closed. Feeling like we’re getting the ‘run around’ since we closed and now they can move on.

KB home made buying my home easy and I'm very happy about the home I got. They went out of their way to help me be able to get into a home.

First time home buyer here and we were duped. Had multiple construction issues (wrong windows, plumbing issues, foundation not level, flooring issues, doorknobs falling off, cracked windows, windows off track) all in the first week of moving in. Customer service rep told us we were being unreasonable and then superintendent took over customer service and supervising construction. Horrible idea. You have to email and call and chase to get anyone to acknowledge your issues. Then you have to allow the same people who messed it up the first time to come back and mess it up again. Will never buy KB home again. Do your research because I wish I would have. ... More

The builders and construction workers did a good job considering the Covid 19 delays. They were response to text messages regarding issues with the house, paint, electrical, and general house building issues. The home loan team lacked attention to detail and sent privacy sensitive information to the wrong email address multiple times and never sought to ensure it was the correct person. The design center studio was a terrible experience as well. They made multiple mistakes and placed blame on the home owners in order to avoid discipline from their superiors and chain of command. Protect yourself and verify everything in a redundant way to ensure you investment is what you paid for. ... More

Happy with my home. I wish I spoke up for myself during our final walk thru because there were several things that I did not approve of about my new home, but did not want to wait any longer to move in because it was delayed a few months due to covid. Overall I am happy and they are willing to work with me and my needs for the home

KB stands by their word. They are committed from start to finish to complete a job well done. They checked in with us continuously through out the whole process and answered any questions we had. They are a true leader.

Good value for the price paid to a new home, the sales and customer service team are very friendly and helpful!

Purchasing a home during this pandemic season was a challenge. However, the delays associated with supplies are not the issues that were most frustrating. Rather, the biggest challenges we faced, were related to communication. During the initial purchase process, we were updated frequently. As time went on, communications became more frustrating, as it began to appear that the "right hand did not know what the left hand was doing". At times, we were even given conflicting information, dependent upon with whom we were in contact. The greatest of these challenges arose as we neared the closing of escrow. Again, understanding that some of these were due to unforeseen pandemic related issues, when it actually came time to close, we were bombarded with, sometimes conflicting communications, pressuring us to close. The urgency to close seemed to be tied to month-end sales goals, negatively impacting the customer/buyer experience. At this time, the customer experience declined sharply. Aside from communication issues, the closing process was so rushed that when we had our walk-through, it was very apparent that there had not even been time for the builder team to perform a preliminary walk-through! As a result, there were a number of issues that might have been "caught" and corrected BEFORE we, the buyer, even entered the home. For example, one bedroom was missing the heating/air vent in the ceiling! And, I can't help but believe, that had there been time for a "pre" walk-through, the site supervisor(s) would have caught this. Equally as disappointing, at the time we took possession, was the amount of finish work that still needed to be completed. Additionally, the floors, windows, countertops, showers, and sinks, had not been cleaned! Lastly, more of an annoyance, than disappointment, is the fact that user manuals, spare parts, etc. were strewn about various drawers throughout the house. Unfortunately, the experience at the time of closing, negated the excitement of finally taking possession of our new home! Having spent a career in sales, and customer experience management, I am very surprised by the lack of it, at KB Homes. I understand that we are living in unprecedented times, but it is during these times that communications and customer care should be at their highest levels! Please note: Throughout the buying/building process, the sales and loan agents, along with the onsite construction supervisor, were very responsive. And, since taking possession of our home in August, the response from the local customer care manager has been great! The closing process, however, took what could have been a 10, on a scale of 1-10, to a 6 at best! ... More

Great and awesome working with KBhomes

I satisfi with kb home work

KB Home was amazing from beginning to end the whole team (sales, contractors, and lending) have been so helpful to us being first time homebuyers. They care about the minor details of our home and have assisted with all of our questions and concerns.

I felt the house was rushed , lots of cosmetic issue that can be avoided. Missing items

Thanks I had great experience with kn

Mark and Gary were helpful and fixed every issue we had with the contractors work, Mark always checked in to make sure we’re taken care of.

Our experience from KB Homes was phenomenal and the customer service is excellent!! They are very professional and pleasant to work with. I highly recommend KB Homes!!!

I'm very impressed and happy with the "smart technology" installed in the homes.

I like that there are Follow-ups to make sure everything is going well!

Who ever they hired to build is trash!