KB Home Reviews in Oakland Alameda, CA

Great quality, great price. Nice neighborhood.

The services I received was extremely unacceptable. Mistakes continued to happen not on my end but the sales office and design center. And everyone is extremely slow at handling issues. I have had to write several emails and make several phone calls for issues that are still not resolved. No one takes responsibility for the mistakes made and you bounced around. I would say if have a choice to pick a builder do not pick KB homes. I was also manipulated in giving a first good review that all of my homes issues would be resolved. After my review never heard from anyone again.

KB has affordable houses and they are all very updated with new technology. However, things in my home were rushed and not done correctly. From un level windows and light-switches (yes noticeably crooked) to a water main bursting in the first two weeks. I do give KB kudos for actively fixing all the issues but still the headache of contractors coming in to my new home to fix things during COVID has been annoying. The customer service team is responsive and proactive because they know that the workers who built the homes did not do so to standard. All new homes have issues that need to be worked through understandably, and Gary (customer service guy) is great at assuring me things will be fixed. But it has been a long process that I do not see ending as soon as I would hope. ... More

This is my first actual new home I’ve ever purchased. Prior to my purchase I had a used home that was made by KB when I lived in SoCal. I’ve never had any issues with that house that I previously lived in, and that was the main reason why I decided to make my first home purchase with KB. In my personal opinion it seems as if there has been a decline in the craftsmanship and focus on quality for my specific home I purchased. However, my property custom service is KB’s saving grace. He working extra had to right all the wrongs I’ve experienced since I took delivery of my home. We still aren’t done, but I have confidence in in his abilities to address all of my concerns. ... More

There were some things needing attention that were taken care of in a timely matter. I love my house

Great experience with the whole staff. Workmen especially responsive to fix some small things we noticed after moving in,

The speed at which the whole process came to conclusion was amazing, i never thought it was going to happen this year but from the moment we step into their office till we get our keys was a very good and fast pace experience and I would recommend KB homes any day

great experience, clarified all my questions along the way till I received the keys.

KB Home was very pleasant to work with. From beginning to end, they were communicative and responsive to any or all issues we had. We are very happy we bought a KB Home!

I like my new house buying from KB Home.

Awesome experience with KB Homes. If I would do it all over again I would.

I baught this house with reasonably price. My wife likes the interior due to enough storage spaces inside of house. My wife and I are happy to live in this home.

Overall good experience

Excellent customer service and smooth process.

excellent

All good

Buying from KB Homes has been a great experience. The sales and service staff are both excellent and easy to work with. They are very responsive and quick to get any issues resolved.

I like my new house and in general it's well built. However, I've had a couple of warranty issues that have been open for more than 2 months without being resolved.

Overall very good experience but materials used could be better.

Satisfied with everything

Our home is delivered on-time as promised. Sales and on-site supervisors were very good in explaining all the details. Final walk through by support staff has explained all the details very well. They also followed up with us post moving into house to make sure everything is good and we are comfortable.

Good value. Good floor plan. Convenient location.

My home is plan 3, Craftsman model. It's beautiful inside out. However, there are few things that I am not very happy with. The electric power for bedroom outlets is only 15 Amps and this electrical rating is not supporting enough for my portable electric heater. Also, there is one electric breaker is handling for 3 rooms such as bedrooms 2 & 3 and a bathroom 2. I am not very happy with this issue. When I complained, KB authorized person said it's conformed with city code. There is nothing they can help. I want to split or separate the power for those rooms into individual power or circuit breaker. Each room should have its own circuit breaker. Now if one bedroom uses the electric heater, then the other room can't. Overall, I am very happy with the model I chose. ... More

I am happy with my purchase for the location I bought my home in. Only complain is about the finishing of my home. For the price I paid, I expected better value in things like thermostats, a very cheap COR thermostat is offered, and that cannot be changed if you don't want to void the warranty. Another thing I didn't like about KB is that, lack of hook ups for ceiling fans and in built speaker wiring system. This doesn't cost a lot, but we were not given any choice to upgrade too, as we bought the home little late in the process. I think such things should be included in a home which is priced over a million dollar. ... More

Helpful sales staffs.