KB Home Reviews in Oakland Alameda, CA

Happy with my home. I wish I spoke up for myself during our final walk thru because there were several things that I did not approve of about my new home, but did not want to wait any longer to move in because it was delayed a few months due to covid. Overall I am happy and they are willing to work with me and my needs for the home

Overall good experience

Helpful sales staffs.

Overall very good experience but materials used could be better.

the quality and designs of new houses has been improved a lot, but there are still some rooms for KB home to further improve.

Purchasing a home during this pandemic season was a challenge. However, the delays associated with supplies are not the issues that were most frustrating. Rather, the biggest challenges we faced, were related to communication. During the initial purchase process, we were updated frequently. As time went on, communications became more frustrating, as it began to appear that the "right hand did not know what the left hand was doing". At times, we were even given conflicting information, dependent upon with whom we were in contact. The greatest of these challenges arose as we neared the closing of escrow. Again, understanding that some of these were due to unforeseen pandemic related issues, when it actually came time to close, we were bombarded with, sometimes conflicting communications, pressuring us to close. The urgency to close seemed to be tied to month-end sales goals, negatively impacting the customer/buyer experience. At this time, the customer experience declined sharply. Aside from communication issues, the closing process was so rushed that when we had our walk-through, it was very apparent that there had not even been time for the builder team to perform a preliminary walk-through! As a result, there were a number of issues that might have been "caught" and corrected BEFORE we, the buyer, even entered the home. For example, one bedroom was missing the heating/air vent in the ceiling! And, I can't help but believe, that had there been time for a "pre" walk-through, the site supervisor(s) would have caught this. Equally as disappointing, at the time we took possession, was the amount of finish work that still needed to be completed. Additionally, the floors, windows, countertops, showers, and sinks, had not been cleaned! Lastly, more of an annoyance, than disappointment, is the fact that user manuals, spare parts, etc. were strewn about various drawers throughout the house. Unfortunately, the experience at the time of closing, negated the excitement of finally taking possession of our new home! Having spent a career in sales, and customer experience management, I am very surprised by the lack of it, at KB Homes. I understand that we are living in unprecedented times, but it is during these times that communications and customer care should be at their highest levels! Please note: Throughout the buying/building process, the sales and loan agents, along with the onsite construction supervisor, were very responsive. And, since taking possession of our home in August, the response from the local customer care manager has been great! The closing process, however, took what could have been a 10, on a scale of 1-10, to a 6 at best! ... More

I like my new house and in general it's well built. However, I've had a couple of warranty issues that have been open for more than 2 months without being resolved.

I am happy with my purchase for the location I bought my home in. Only complain is about the finishing of my home. For the price I paid, I expected better value in things like thermostats, a very cheap COR thermostat is offered, and that cannot be changed if you don't want to void the warranty. Another thing I didn't like about KB is that, lack of hook ups for ceiling fans and in built speaker wiring system. This doesn't cost a lot, but we were not given any choice to upgrade too, as we bought the home little late in the process. I think such things should be included in a home which is priced over a million dollar. ... More

Loan process was extremely repetitive, asking for the same documents submitted by more than 10 times. Even though everything was uploaded in KB portal, most individuals didn’t bother to look and asked for my personal/Bank/W2/Loan documents via email. KB portal seemed to have no purpose, even though we were made to believe to upload all our documents in. Design studio was great and so was Steve who worked with us after our home was done.

Do not use Kb lender , they don't know how to calculate mortgage payments ,certain people don't calculate correctly and even told when there wrong. This was also addressed to Nick the manager and still the issue is occurring.

I felt the house was rushed , lots of cosmetic issue that can be avoided. Missing items

The builders and construction workers did a good job considering the Covid 19 delays. They were response to text messages regarding issues with the house, paint, electrical, and general house building issues. The home loan team lacked attention to detail and sent privacy sensitive information to the wrong email address multiple times and never sought to ensure it was the correct person. The design center studio was a terrible experience as well. They made multiple mistakes and placed blame on the home owners in order to avoid discipline from their superiors and chain of command. Protect yourself and verify everything in a redundant way to ensure you investment is what you paid for. ... More

KB has affordable houses and they are all very updated with new technology. However, things in my home were rushed and not done correctly. From un level windows and light-switches (yes noticeably crooked) to a water main bursting in the first two weeks. I do give KB kudos for actively fixing all the issues but still the headache of contractors coming in to my new home to fix things during COVID has been annoying. The customer service team is responsive and proactive because they know that the workers who built the homes did not do so to standard. All new homes have issues that need to be worked through understandably, and Gary (customer service guy) is great at assuring me things will be fixed. But it has been a long process that I do not see ending as soon as I would hope. ... More

Excess on sales talk less on customer service & delivery

This is my first actual new home I’ve ever purchased. Prior to my purchase I had a used home that was made by KB when I lived in SoCal. I’ve never had any issues with that house that I previously lived in, and that was the main reason why I decided to make my first home purchase with KB. In my personal opinion it seems as if there has been a decline in the craftsmanship and focus on quality for my specific home I purchased. However, my property custom service is KB’s saving grace. He working extra had to right all the wrongs I’ve experienced since I took delivery of my home. We still aren’t done, but I have confidence in in his abilities to address all of my concerns. ... More

The closing process was rushed which left a lot of things unfinished/ poor quality with the home. First time home buyer so we just figured it’s easy to get repairs done after the fact especially since we didn’t move in right away. We have had trouble now getting things completed since we closed. Feeling like we’re getting the ‘run around’ since we closed and now they can move on.

Who ever they hired to build is trash!

Really disappointed with the some of the house quality feature vs what being communicated.

I bought my first home with KB. The process has a lot of loopholes and I would recommend it’s best for folks who put their due diligence throughout the process. Some aspects of the sales process is very scammy and I have discussed the same with my neighbours and they agree. I was promised so many things before the purchase of the home and after the purchase, poor quality products were installed and the customer service representative gave an excuse that they’re not in the business of top quality home building. It’s almost like they were nice and good to the homes buyers until the home purchase is done. And once the process is over, you’re on your own and told the things installed are what they could do in the budget. The houses are definitely priced high and the quality of countertop, doors, garage sensors, elevation in porch is very bad. And these are just a few things to name. There are several other issues that the builder has failed to address. ... More

First time home buyer here and we were duped. Had multiple construction issues (wrong windows, plumbing issues, foundation not level, flooring issues, doorknobs falling off, cracked windows, windows off track) all in the first week of moving in. Customer service rep told us we were being unreasonable and then superintendent took over customer service and supervising construction. Horrible idea. You have to email and call and chase to get anyone to acknowledge your issues. Then you have to allow the same people who messed it up the first time to come back and mess it up again. Will never buy KB home again. Do your research because I wish I would have. ... More

The services I received was extremely unacceptable. Mistakes continued to happen not on my end but the sales office and design center. And everyone is extremely slow at handling issues. I have had to write several emails and make several phone calls for issues that are still not resolved. No one takes responsibility for the mistakes made and you bounced around. I would say if have a choice to pick a builder do not pick KB homes. I was also manipulated in giving a first good review that all of my homes issues would be resolved. After my review never heard from anyone again.