KB Home Reviews in Oakland Alameda, CA

KB has affordable houses and they are all very updated with new technology. However, things in my home were rushed and not done correctly. From un level windows and light-switches (yes noticeably crooked) to a water main bursting in the first two weeks. I do give KB kudos for actively fixing all the issues but still the headache of contractors coming in to my new home to fix things during COVID has been annoying. The customer service team is responsive and proactive because they know that the workers who built the homes did not do so to standard. All new homes have issues that need to be worked through understandably, and Gary (customer service guy) is great at assuring me things will be fixed. But it has been a long process that I do not see ending as soon as I would hope. ... More

This is my first actual new home I’ve ever purchased. Prior to my purchase I had a used home that was made by KB when I lived in SoCal. I’ve never had any issues with that house that I previously lived in, and that was the main reason why I decided to make my first home purchase with KB. In my personal opinion it seems as if there has been a decline in the craftsmanship and focus on quality for my specific home I purchased. However, my property custom service is KB’s saving grace. He working extra had to right all the wrongs I’ve experienced since I took delivery of my home. We still aren’t done, but I have confidence in in his abilities to address all of my concerns. ... More

I was disappointed with several aspects of the homebuying process and felt it did not meet my expectations. Some finishes and materials did not meet the standard I anticipated for the price paid, and there were minor issues that needed attention. Communication was sometimes unclear, and I felt that updates or timelines could have been more transparent. Given the issues I encountered, I did not feel the home fully reflected the value promised. While some concerns were addressed, there were delays in responses and resolution that caused frustration. I hope KB Home takes this feedback seriously to improve the experience for future homeowners. ... More

The closing process was rushed which left a lot of things unfinished/ poor quality with the home. First time home buyer so we just figured it’s easy to get repairs done after the fact especially since we didn’t move in right away. We have had trouble now getting things completed since we closed. Feeling like we’re getting the ‘run around’ since we closed and now they can move on.

Who ever they hired to build is trash!

First time home buyer here and we were duped. Had multiple construction issues (wrong windows, plumbing issues, foundation not level, flooring issues, doorknobs falling off, cracked windows, windows off track) all in the first week of moving in. Customer service rep told us we were being unreasonable and then superintendent took over customer service and supervising construction. Horrible idea. You have to email and call and chase to get anyone to acknowledge your issues. Then you have to allow the same people who messed it up the first time to come back and mess it up again. Will never buy KB home again. Do your research because I wish I would have. ... More