KB Home Reviews in Oakland Alameda, CA

What Oakland Alameda Homeowners Have to Say About KB Home.

Read all 76 verified reviews from homeowners that built a new home with KB Home in the Oakland Alameda area. Oakland Alameda homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in Oakland-Alameda Area

76 Reviews in Oakland-Alameda Area

Star Rating Breakdown

Ratings by Category

Overall 4.4

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

KB Home in Oakland-Alameda Area

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Customer Reviews

Customer Service is HORRiBLE

Shantel J.
Verified HomeBuyer
January 25, 2021
Oakley, CA

The services I received was extremely unacceptable. Mistakes continued to happen not on my end but the sales office and design center. And everyone is extremely slow at handling issues. I have had to write several emails and make several phone calls for issues that are still not resolved. No one takes responsibility for the mistakes made and you bounced around. I would say if have a choice to pick a builder do not pick KB homes. I was also manipulated in giving a first good review that all of my homes issues would be resolved. After my review never heard from anyone again.

KB Home responded:
Hi Shantel, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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