KB Home Reviews in Riverside San Bernardino, CA

Long experience but it was smooth

KB made the experience great the entire time. They have the best sales team and customer service team even after you close. They also were willing to give us more credits towards closing than any other builder we dealt with and accepted a lower asking price than the listed price. Thanks KB

Great customer services but the material they use to build is not great. Finished are bad, no detail on finishing the job especially when they use local suppliers they used knockoffs materials. for examples, the granite they use on my island was cracked and glued and what they claimed it ( the supplier) fissures. Well I m sorry, that is not fissure that is cracked and glued granite. So the site manager should check on the projects when it’s done and not signed off until you actually see the material. Other than that, customer service is great

Home buying process was smooth and received frequent updates on the construction

KB home representatives have been very friendly and helpful the entire process. They have also been very responsive to any concerns that I've had.

Everyone that have spoken to from KB has been truly wonderful to speak with. I haven’t have a single issue during the process. KB has truly made this a stress free experience.

The sales lady Sylvia was simply wonderful. The other staff JJ, Hope and others with them were outstanding. I will recommend them strongly.

Good good good good good

Our House delivery was delayed multiple time in the name of quality deliverables. At the end when we got house and started living. We started encountering many major issues (not including smaller issues). 1. Carpet was making noise almost everywhere on 2nd floor. 2. Poor finish at every corner. 3. Poor drainage, our backyard and front yard became swimming just after first rain. 4. Our garage was full of water. 5. Multiple walls joint dont have 90% turn. (Hard to explain but loos very odd) 6. Vinyl planks on first floor are poorly fitted. 7. Couple of cabinets were not even closing and others not fitted properly. 8. To our surprise a huge construction started right after closing which close our backyard for any sunlight for which we opted for this house. Having known this, we would have never bought it. ... More

Lizette and Travis have been and continue to be most supportive and informative. They are always available and respond immediately! Thank you Travis snd Lizette!

Helpful and knowledgeable sales representatives, loan officers, and construction crews. Extremely polite, friendly and willing to go the extra mile.

Cecil is a very efficient person

I had the worst sales rep. I do not recommend anyone to buy from KB homes. Overpromise and very disappointing. The homes are beautiful but some KB employees we very difficult to work with. But there were two outstanding gentlemen who went above and beyond for customer satisfaction. I will give them credit for that.

Appreciated Thank You For Your Services

We feel good about our purchase. Minor issues take time to resolve so be patient. Extremely happy with the home overall. KB personnel are extremely professional and shown a genuine care for our concerns.

KB strives to give their customers a great experience, particularly with the people who assist the customer throughout the entire process. Because of their positive culture, it reflects onto their frontline individuals who help their customers find a forever home.

It was a amazing journey with KB in purchasing a home, especially sales & KB loan team helped a lot in driving from start to end of the process, I really appreciate the support they have provided towards buyer in achieving their home buying goal.

this House is good, but the Build quailty is shoddy, the walls break easily. etc etc The doors are Plastic. Our previous home was made by KB and the old house was better than this....

Every single person along the process was helpful. From the salesman, to financing, to contractor. The process was easy. Everyone worked with us. And even after we moved in everyone was still helpful.

Smooth experience. Angelina was always quick to respond and treated us great. Trevor sent updated frequently, so we know the process every step of the way.

He showed empathy and professionalism

KB Home was great in helping me choose my new home. They made the process streamlined and easy. They set up appointments for me to help me design my home. They communicated well and even after closing and moving in, they stayed in touch to make sure everything was working smoothly. Joseph Monreal went above and beyond to make sure I was settled and was available for any questions. When I realized there were some slight maintenance issues, Joseph made sure to get in touch with the right contractors to help fix the problem right away. Being a new homeowner is stressful, and the idea of having to fix things myself is daunting, but with KB Home, I know I have them in my corner to help. ... More

Robert and Rick were fantastic communicators and answered all of our questions and concerns. They went above and beyond for us

The experience that I have had has been in the middle of decent and terrible. Being that I have a construction background I know what to look for. I have had to go back and forth with to fix issues that KB deemed as there standers. Apparently rocks under the carpet is normal. Then KB has tried to sell me on the fact that they can just fix everything damaged without a replacement. All KB is doing is getting themselves through the warranty process of a year and moving on and leaving people with the issues. They have also tried to sell me on things like my house fan that wasn’t even working saying it’s just so quiet you can’t hear it. I physically got in my attic and saw that it was missing the most key thing for it to work “the power source.” So over all it’s more toward the negative because I’m supposed to have a new house not a house that’s already having all these issue’s expected better. ... More

Excellent customer services, punctual closing date and high quality home!