KB Home Reviews in Riverside San Bernardino, CA

Smooth process, helpful staff, pleasant experience

My experience with kb home we have to look first home and shoap home because model house and shopping house is different . When we purchased house their is every thing simple and we have to upgrade more thing in house .and invest more money

Though buying a brand new house and waiting for it to be finally ready can be stressful due to not having a firm completion date, my overall experience has been positive. All involved were professional, knowledgable, and responsive in a timely fashion. I was kept up on the progress and asked frequently if I had questions or concerns. I am enjoying my home and look forward to spending many years here.

I love my new home. However, it seems that in an effort to complete construction by deadlines (if there are any), corners were cut. There wasn't much attention to detail. Specifically, there were, and still are, MANY carpet staples/tacks sticking out resulting in numerous minor injuries. One light fixture was missing. A few spring door stops were also missing. There were small paint spots on the flooring. Irrigation in the front yard leaked. Most of these issues were remedied after notifying customer service. There may be other issues that are yet to be discovered (hopefully not). All in all, nice. I'm just worried about how the recent heat wave will affect the workers and in turn the quality of construction on current builds. ... More

Overall KB has a great process of getting you to commit to buying a home. The sales team in our case Lizette was wonderful to work with, she routinely provided meaningful updates and progress reports for the home. Most importantly, you could tell that she enjoyed being the point of contact for the project. Design Center - Jennifer did a great job of listening and providing solutions for what could be done given the timing of the project. Customer Service - Justin has provided a positive experience and is cleaning up a lot of unfinished matters that he did not create and are not typical warranty repairs issues. Financing - was straight forward. We used our own lender, but no major complaints with the finance team. Construction Services- I like to assume positive intent, however the team is not customer friendly and lack the ability to successfully finish a job. In my opinion closing on a home is not finishing the job if you have missing lights, the wrong light fixtures, have workers in your house every other day to resolve items that could have been addressed several months ago. We had a home inspection, provided the report to construction and we still have incomplete items on the list over a month later. Every week we have lived in the home, we have had workers here as well - paint issues, wood stain issues, cabinet issues, dishwasher issues, lighting, garage door opener, flooring issues, drywall issues, plumbing issues, stucco issues, kitchen hood vent issues, fireplace screen issues, and missing sprinkler covers, We had to inform construction they installed the wrong window per plan design. We had to inform construction that a bathroom door was installed behind a toilet and it couldn’t close. If I report an issue with a dishwasher and I’m told the issue is resolved, but yet the appliance is never plugged in, water safety valve removed, and actually tested - please don’t tell me it’s resolved. They have attempted to get better - John has stepped in, but if I worked at KB I’d come out to my job sites and check on my operations. Some construction employees should never interface with a customer ever again. How many homeowners are having the same experiences. How much rework is necessary? You need a team of professional (women and men) to inspect your homes prior to asking a customer to close. Every week, I find new issues that have to reported to customer service. This is simply not fair to me and my daily to make ourselves available several days a week to get issues resolved. We hope to get to a place where we enjoy our new home, it just hasn’t been smooth sailing thus far. ... More

We received weekly updates as to the progress of our home which was very helpful. We have great communication with the Superintendent Steve and assistant Superintendent, Rob. Customer service, Rod and Robert, have been excellent, very responsive and efficient. The design center specialist, Jessica, was so knowledgeable and helpful. KB has made water efficiency a priority with rain sensors and a fully landscaped front yard and drip sprinkler system. This one story design is spacious and very desirable. We love the home!

It was great love the home

Great support from super attendance

Loved the home buying experience with KB!

It was a wonderful experience. Every person we had contact with was very friendly and helpful. We had a few things that needed to be done and the kb staff was able to help fix or correct the issues.

Everything was quick and easy. Made home buying hassle-free

Buying KB is a great experience staff are very helpful from sales, loans and construction foreman are very communicative.

It was an easy experience purchasing a home with KB Homes. During our walk-through prior to closing, everything was explained in detail. It looked like the house was made with great care for details. Joseph, the builder, went far and beyond, by giving advice and tips on the community. After our move-in, Joseph was very responsive with regard questions and minor repair. Also, he is quick to act to resolve the issue. We are definitely satisfied and happy with the quality of the home and the builder's support after move-in.

Jean Campbell is the best. Always making the time to talk to residents if we have questions or concerns.

My wife and I really enjoyed our home buying experience with KB. From the sales department to the final walk through each team member made us feel comfortable. They answered all of our questions and still are a month after closing escrow. Thank you.

Quality of material is so bad. Design is unreasonable. Overpriced

I email a few fixes around the house and heard back from the the next working day. Someone came out to fix the items needing to be fixed. One of them had to have an electrician come out and it was all taken care of pretty quick. I'd like to thank them for their quick response.

Great experience until you move in and then the great relationship is over and you are left with an email address to get issues resolved.

Awesome staff and outstanding quality houses

KB Home with up to the code with quality home gave me the very positive futures for my life. I am very appreciated it to have KB Home Sales Team with Kristal and after service team with Ceil were helping to get my KB Home to be great!

Great experience. All very responsive. No issues

KB Home performed a walk through with me. They answered all my questions, would walk by to ensure that everything met satisfaction. Overall, everyone was helpful.

Great customer service and professional support

Buying a home in Los Angeles is no easy job. KB Homes laid down the process in easy steps. Just follow the process if you like the house and want to really buy it. They will help you along the way. Customer service is top notch and they take care of you post closing as well.

Both Luis and Joseph have been very responsive to issues, they return calls & text immediately and are quick to resolve them. Very happy with their support throughout the whole process.