KB Home Reviews in Riverside San Bernardino, CA

The KB team has been great to work with. The part that hasn’t been the best experience is the quality of craftsmanship that went into the building and finishing of the home but I guess that’s part of the difficulty of todays straining times of workers and who’s available to work. The KB team has been great at trying to make up for the issues that have occurred and that’s awesome!

Very happy with process start to finish.

A great experience. We are happy customers.

KB Home is one of the best builder and they are doing the great works from showing the model homes to after moved in, making sure everything is fine. Thanks all KB staffs for beautiful home.

KB employees and willingness to address any issues and resolve it.

Friendly, knowledgeable bunch of people. Seamless process. Very happy and satisfied with the service and follow-ups.

The customer service was exceptional, from day 1 (touring models) to the final walkthrough, the communication and service has been amazing. I have never had guess at the progress of my construction, the super intendent always kept me informed. The same goes with the financial aspect as well, I was always informed of my status and expectations needed to progress. After taking possession of my new home (6 weeks later), I unfortunately had a problem with the outside lighting (no fault of KB) the timer reset itself. I couldn't figure out what was wrong, by a run of luck I ran into Ramone who asked how things were going. After I mentioned the problem, he stopped everything he was doing and came by my place to fix the problem. This type of service is what stands out, at that point KB really didn't have an obligation to help but they were more than happy to. I am more than happy with my purchase, and I am completely satisfied with the craftmanship of the house. ... More

Great experience from the beginning to the end!

No home is perfect and one can expect flaws and defects, but with great happiness we had the pleasure of working with Scott. Scott is an amazing communicator, knowledgeable and he has mender and fix the few problem or issues my wife and I have encountered. Thank you for the wonderful experience!

great service , rapid response .

Our house is very nice and we are satisfied overall, but quality of some of the base options for the home are ridiculously cheap and undesirable as compared to KB Homes' competitors. Options are over priced. The actual build materials leave something to be desired as they tend to feel flimsy and low quality. I am basing my opinion on a comparison to Lennar. The only reason we chose KB over lennar is because the lot sizes in our new community met our needs better than those in Lennars new communities like over at Shadow Rock.

Not happy. Would not refer

Overall great experience buying home with KB.

The super attendant Robert and his boss was great at communicating with us on the homes

Superintendent Ramon and his assistant AJ are awesome any issues they are all over it these guys deserve a raise They kept me updated weekly with photos of the progress.being made. and return my phone calls very quickly. These guys are hard workers

they can be trusted in their response time

Overall I think its been a good experience so far, I appreciate the quick response time for questions or concerns. Always very professional.

Overall I am happy with the quality of the home. I have had no major issues with the build. Had some minor issues that KB builders addressed quickly. I have always received support in a professional and prompt manner. I have had an emergency where my breakers were stolen. KB took action and responded swiftly getting me replacements within 2 hours when breaker supplies were scarce due to the pandemic. I would evaluate KB as a high-quality builder.

I dont feel like they genuinely care about their costumers. They will ignore most of your concerns during the construction. You will not be compensated for the money and time lost because of their faults. They only care how much profit they can make without using high quality workmanship.

This was an awesome home purchasing experience from start to finish. I'm really enjoying my new KB home.

Had an amazing experience! Love the home but what stood out the most was the team I got to work with. Took care of my concerns and even my unnecessary requests.

KB builder employee very helpful .

My experience with KB Home was great from customer service all the way to the product it self

Very happy with the house and the KB.

The people behind the scenes have been nothing but helpful and professional, there response time is exceptional,always in Communication for a speedy response.