KB Home Reviews in Riverside San Bernardino, CA

Good Experience with KB Homes

We had great experiences with the sellers in this KB Home neighborhood. They explained things well and were attentive to what we were looking for in a home. They were patient with us as first-time home buyers and they celebrated with us when we were able to pick up our keys. When we did our walk-through, the contractor was very thorough in explaining how things worked, who to call when, and the best practices for the plumbing and electrical. Unfortunately, we do not feel like our home is complete because we have found some mistakes as we have been putting things away. There are a couple of crooked cabinets. The mirrors had to be replaced already. There are crooked light/electrical plug plates. Our garage door has no windows in it but it is supposed to have windows on the top. The shower in the guest bathroom is damaged and cracked. How did these things pass inspection? We still haven't heard when the garage door will be fixed. When should we expect that? It's these small details that have made us skeptical. Attempts to contact KB via telephone have also been difficult. I have tried to call Rich at Home Customer service a couple of times suing 951.445.7596 and he has not returned my call. I also tried to call the customer service number and there is a message that no one is working in the office due to COVID. This is understandable, but are you able to forward calls? We do not believe it should be this difficult to get in touch with someone to address the issues we are finding. In conclusion, initially, we had a great experience purchasing a home from KB but the aftercare is lacking. ... More

Home shopping is a long process, but once you find a place and are committed to a home, and then watch it be build up from the ground up, it’s an amazing feeling knowing you and yours will have a place call HOME, but issues do arise when you move in into a new home, you start to notice appliances are not what you expected, minor paint issues, I now somethings got over looked but once you create a list and got a hold of those in charge of making corrections, that’s the part I dislike…it’s been 2 months and some of my concerns HAVE NOT been met…

Getting to put together the perfect home was the best life long experience for me.

The design studio sessions were of great importance and help.

Our building supervisor went above and beyond to make things right but the response from the contractors has been slow.

Our experience with Kb homes was amazing!

Always available to answer my questions! Easy to get ahold of. Guided me along the way. Kept me up to date on the progress from start to finish!

The quality of work from building the home to the excellent customer service provided by all sales, the kb home studios, to the contractors. Extremely happy and satisfied with the end results of my home.

My wife and I had an amazing experience with all the KB staff. They assisted us with everything we needed and went far and beyond so that we could get our dream home. Customer service is their top priority

We had an amazing experience purchasing our home through KB! We are so thankful for our new home and beautiful community we live in!

Great experience with KB home

If there was an issue customer service took care of it no questions asked. This is the kind of service that makes people happy and be stress free. Jody and Rick took care of any issues that came up.

The process went great and they have continued to answer and fix any concerns that I have had.

They were very helpful with the process.

Great communication with sales, builder/Superintendent and staff.

We searched a few other companies while house hunting and none were as willing to work with you and had ready availability like KB was. This was actually our second KB home experience. We really enjoyed the variety of options available in building our homes. Gives a personal touch, not all houses are exactly the same. Throughout the process we received updates and pictures of our house, which was exciting. Since we have moved in, all our questions have been addressed with quick responses. Would highly recommend KB Homes.

Unfortunately our home was built during COVID so lots of additional delays. We love our home though!

Field supervisor Kelly has made promises and did not and still have not replied to any of my concerning problems

The team was available to answer questions . They were easy to work with before, during and after move in

Everyone is super professional, knowledgeable, made this process easy to navigate! Tonya B kept me informed , and put a lot of extra work, even in her days off! Thank you!

My sales rep, Sara S., was absolutely wonderful. She was very responsive and attentive to any issue or question i had, even on her off days.

The attentiveness from the beginning till end from the viewing to the little things that needed to be fix. Brad was great always remembered our name the show room experience was great and Rich with customer support. We were definitely surprised with The overall experience. KB has the right people in place. They definitely took care of us.

Now homes is beautiful design and affordable prices. I am recommended kb home for new buyers .everything’s is perfect with wide range of options

The quality of service is amazing, very professional, I recommend KB, can not go wrong, their work is right from the beginning.