KB Home Reviews in Riverside San Bernardino, CA

Overall this was a very easy experience.

Because of labor and material shortages, the build deadline was extended; however, once the labor/materials were available there seemed to be a hastiness in getting the home built within KB's timeframe. After the move-in date, several issues were found within the home that had to be addressed. This created inconveniences for the homeowner (me). Although the road to purchase was smooth and the customer support was exemplary it was after the move-in where things are still getting done. Our community still has "substitute" garage doors whereas the new homes under construction already have the garage doors that are part of the home purchase. Perhaps KB should make sure everything in the home build is how it should be and making meeting their build deadline should not be the priority. ... More

KB Home has a great reputation name but at the Mockingbird home the sales staff, and Office staff, we had a horrible experience. I would never buy another home from KB.

I got my keys to my house on October 22, 2021. My escrow was delayed for two months because KB could not finish building my home on time. I had to get two extensions from my lenders. Once I got my keys two months later, I started doing improvements to my house. I found out that there was a lot of things that was wronged with my new home. For example: 1) I got shocked from the electricity up in the attic because the light switch was not inside of the electricity box. 2) the tiles on my roof was broken and not correctly aligned with the house. 3) the fire sprinklers wasn't correctly secure, the fire sprinklers' caps was lose and falling off the ceiling. 4) My rain gutter keeps leaking from the joints. 5) Master bedroom shower wasn't caulk properly, lots of missing caulk. 6) cabinets trim was coming off because it was loose. 7) my ceiling drywall has cracked in it. 8) light fixtures on my garage wasn't level or center. 9) electricity outlet in one of my room doesn't work. 10) My master bedroom bathroom had a hairline crack. 11) my windows sill paint was coming off. That's some of the problems I'm having Kb builder. However; Brian (area construction manager) did come out to my house to discuss and address all my problems and concerns. Brian even goes as far as to offered me to paint and epoxy my garage floor. As of December 14, 2021 most of my problems has been fixed. ... More

Home shopping is a long process, but once you find a place and are committed to a home, and then watch it be build up from the ground up, it’s an amazing feeling knowing you and yours will have a place call HOME, but issues do arise when you move in into a new home, you start to notice appliances are not what you expected, minor paint issues, I now somethings got over looked but once you create a list and got a hold of those in charge of making corrections, that’s the part I dislike…it’s been 2 months and some of my concerns HAVE NOT been met…

The design studio sessions were of great importance and help.

You have to expect delays, along the way. Kb does not rush or cut corners, they make sure every step is done correctly and by the book.

Couldve done better in building most especially being a big company.

Happy with home . Quality or workmanship can improve

The quality of basic things such as toilets and shower heads, etc. are on the lower end of the price range of such items. Be prepared to pay extra for all upgrades on everything--Best advice is only pay for upgrades in construction (eg--added covered patio, extra bath conversion) that will be difficult to do later or if there is something you see/want that's really important to you--then upgrade the rest of your amenities yourself as often you will pay less for things like cabinet knobs and light fixtures elsewhere.

Overall experience was good. We felt like the support staff did the best they could even though their responsibilities were stretched with the COVID restrictions and amount of homes being built.

Great house, great location, wish there was more attention paid to details of craftsmanship

Ontario is good for stay.

The home is great, the neighborhood is great, and we got everything we asked for. However during and after the closing process it extremely difficult to get anyone to address our concerns (closing documents, needed small repairs/overlooked flaws, etc.).

Great lot size of the home

We love our new home. however there's been some issues and trying to get the builder to take care of it in a timely manner is proving to be difficult.

Not too bad, a little hiccups here and there which was resolved by some calls.

Make sure you check every little detail. Homes are built with quality but installers cut corners like it’s the thing too do.

There are indeed problems with the quality of the house. Many areas need to be repaired. The lock on the door has fallen off many times and the door is damaged. The main problem is that the house will tremble whenever a large car passes by!

this House is good, but the Build quailty is shoddy, the walls break easily. etc etc The doors are Plastic. Our previous home was made by KB and the old house was better than this....

So many things wrong with the house. Sloppy workmanship on cabinets, baseboard, patio door and carpet. Getting so many appointments scheduled to fix things that should have been done right the first time is cutting into my work schedule and making it hard to get to doctors appointments. So I’m just done. I’m so tired of trying to schedule and reschedule these appointments and have people interfere with my workday that I will likely just leave many items as they are instead of having them fixed.

Sales team very helpful, unfortunately build quality is not meeting expectations.

1. Well over-priced. KBhome took advantage of hot real-estate market. Unreasonable lot premium. 2. Well over-priced optional items such as flooring. Not much choices such as window treatment or ceiling fans. 2. I still have 3 small issues and 1 major issue (replacing the scratched kitchen cabinet door). Customer Service associate is not responding to my text, emails, and phone calls for the simple status update. No communication what so ever after an initial text communication. It has been 2 months.

Sales was great but when it came down to the building, that was a different story. The move in date got pushed around a lot. The communication was poor. There are still issues in the house that no one wants to address. I’m constantly emailing or calling. The customer service sucks!

Had I known that KB Homes does not stand by the products in their homes I would never have bought a home. I will never give a positive referral to friends and relatives, as a matter of fact I have told everyone that they should never buy a KB home. I will be going online and making a scathing post about how horrid this company is.