KB Home Reviews in Riverside San Bernardino, CA

Great customer services but the material they use to build is not great. Finished are bad, no detail on finishing the job especially when they use local suppliers they used knockoffs materials. for examples, the granite they use on my island was cracked and glued and what they claimed it ( the supplier) fissures. Well I m sorry, that is not fissure that is cracked and glued granite. So the site manager should check on the projects when it’s done and not signed off until you actually see the material. Other than that, customer service is great

final corrections took way to long, over 30 days to correct from final walk thru.

I would advise other buyer to be alert. Pay attention during the building process to avoid issues like I have been dealing with. Ensure everything is built correctly. Be involved, and ask questions.

I have a complaint and for some reason HOA doesn’t answer nor does the office. It seems customers needs don’t matter to those who work for this company. It’s very degrading to the customer and definitely doesn’t make anyone want to suggest KB.

My Kb home is a quality built home. I'm very happy with the construction and details to the finish work. The sales team (Mark and Kristal) are always happy to help with your questions. It was nice to receive weekly status updates when my home was being built. After move in the service at my home from Juan has been great. He goes out of his way to make sure that your needs and questions are taken care of. While our remaining track of homes is still under construction Kb has 24/7 security service to watch over our new neighborhood.

The process was pretty quick and smooth! All questions were answered and whenever I had to reach out to someone, I got quick responses.

Just know the home buying experience is a little longer with KB homes due to the amount of documents you’re constantly signing. Other than that the house was well built and any issues have been dealt with in a decent amount of time.

I am very happy with my home and the team at K&B

I like my new home and neighborhood.

I was informed and guided every step through the process. Everyone was very patient with me if I didn’t understand something and would explain it until I got it. The superintendents and KB representatives were great. They were always available for my questions and if not, they would always get right back me in a timely manner. On one occasion, something small needed to be repaired. The Superintendent actually came over and repaired it himself! I’m very impressed and pleased with my choice of purchasing a KBHome.

The staff at KB is first rate. They have been helpful and very responsive to any needs we have had. The floor plan was perfect for our needs.

Overall I think its been a good experience so far, I appreciate the quick response time for questions or concerns. Always very professional.

Great communication with sales, builder/Superintendent and staff.

We had a really good experience with KB. They were really nice to work with. And we do love our home. If we could change anything we would have liked to have more "nicer" upgraded options available and have a couple of more upgraded design options such as - interior wall insulation, customized interior wood work like crown molding, shiplap, cabinetry, etc. But overall we had a great experience and everyone we worked with was super helpful and friendly.

COVID put all timelines behind but we are very happy with our choice to buy from KB.

The total experience was pretty easy for a new build. This is the best investment we've ever done. To build from the ground up was an amazing experience. The most fun part of the build was creating our home, from the floor, fixtures, layout, wiring. It took longer than expected but thats because of the Pandemic. Over all, we would do this build to order again. Thank you KB for creating our dreams on paper come to life.

Set up of house to my liking of the way i want to live. Quiet neighborhood. Easy access to many department stores and the like. I have no regrets on my decision to buy the property.

Overall a great experience with KB Home. The final fit and finish had some issues but it’s expected when they’re building so many houses at one time. Good thing is that our superintendent and customer service reps were there to take care of any issues we had, and I’m more than happy with the outcome. Thank you!

Some of the construction details are sloppy

I cannot stress enough that experience with KB homes has been great from the start. The biggest compliment would be that of the customer service. The only negative feedback I would provide is the quality of workmanship. Now that we've been in our house for over a month, we've noticed a decent amount of flaws with paint, caulking, carpet, and others. There are many spots where there is pain "runs" on the doors, even with dents in some of the interior doors. KB has been quick to respond to fix however, it would have been nicer to not have to deal with it at all, especially given the price we paid for the house. ... More

We love many things about the home. It is very efficient with energy and water and is very easy to clean and maintain.

Overall the experience was great! If possible I would go through KB once again. I even am telling family and friends to go through KB.

We love our home, especially the upgrades we made! We had two issues, one was with the finance side and not being as upfront as we would hope (apparently that person has been let go since then), second was that we had to wait two weeks past our final inspection to move into the home due to Edison not installing our meter on time. Other than those issues our overall experience with KB was great!

KB home representatives have been very friendly and helpful the entire process. They have also been very responsive to any concerns that I've had.

Cecil is a very efficient person