KB Home Reviews in Riverside San Bernardino, CA

Trina was an amazing sales associate! She was communicative, knowledgeable and very helpful throughout the entire process. Her weekly updates were always the highlight of our week and we are very happy we got to work with her.

Kelly H. Who showed us the home- she is the main reason I bought the home. She was extremely knowledgeable about all the things in the home. Very polite and professional! Thank you Kelly! Hope F. helped me with all the financing info and paperwork to secure the loan. If I didn’t have her help to do this I don’t think I could have done that process by myself. Hope was AMAZING! AND- Mike the Foreman at the site responded to every phone call or text and helped get things working or put in work orders to get things taken care of properly! Without the help of these 3 individuals, I don’t think I would finally gotten into this KB Home! Kelly, Hope and Mike- thank you so much! ... More

The personnel in the finance dept. was very helpful...

Throughout the home buying process there were delays but all in all was a reputable. Thank you for your help and customer service.

Overall it was a great experience

Very responsive to questions and inquiries and some issues

It may not be the best quality of work and materials, the loan process was great!

The process of purchasing the house made it easier with the help of rom Kelly Hasawy to Diana Vargas. I understand due to Covid19 everything was on hold and late but with the reassurance, everything made it possible.

The experience was good but the quality and materials can get better, I feel like kB used cheap materials just to put the house together.

Both my sales person Mark and my customer service guy Justin have been fantastic they have been responsive to our requests and always willing to help answer our questions and find solutions. Their customer focused attitude is a rare thing now a days, it was those two guys that made this experience pleasurable.

Great homes, the only complaint I have are the closet door are flimsy and fall off track just by opening the door. Cabinet doors are flimsy as well one of the cabinet doors in restroom fell off completely.

Do a more thorough final walk through.

We love kb homes! And our sales rep! We just have problems with the construction manager since he had promised that he would get our sliding door fixed before moving in, but 2 months later it’s not fixed yet. But overall great! My sales rep Was amazing! She helped up with the house buying process since it was our first home!

Our house is very nice and we are satisfied overall, but quality of some of the base options for the home are ridiculously cheap and undesirable as compared to KB Homes' competitors. Options are over priced. The actual build materials leave something to be desired as they tend to feel flimsy and low quality. I am basing my opinion on a comparison to Lennar. The only reason we chose KB over lennar is because the lot sizes in our new community met our needs better than those in Lennars new communities like over at Shadow Rock.

Positive home buying experience but once you move in it’s a different story

Great customer services but the material they use to build is not great. Finished are bad, no detail on finishing the job especially when they use local suppliers they used knockoffs materials. for examples, the granite they use on my island was cracked and glued and what they claimed it ( the supplier) fissures. Well I m sorry, that is not fissure that is cracked and glued granite. So the site manager should check on the projects when it’s done and not signed off until you actually see the material. Other than that, customer service is great

final corrections took way to long, over 30 days to correct from final walk thru.

I would advise other buyer to be alert. Pay attention during the building process to avoid issues like I have been dealing with. Ensure everything is built correctly. Be involved, and ask questions.

I have a complaint and for some reason HOA doesn’t answer nor does the office. It seems customers needs don’t matter to those who work for this company. It’s very degrading to the customer and definitely doesn’t make anyone want to suggest KB.

The Sales office (Christina) is Great. The Home orientation and warranty guys are real good and responsive. The KBHome Mortgage office is quite inept. They seem to not have their act together to get the information for loan processing in a timely manner. Took 3 months to get this closed!

My Kb home is a quality built home. I'm very happy with the construction and details to the finish work. The sales team (Mark and Kristal) are always happy to help with your questions. It was nice to receive weekly status updates when my home was being built. After move in the service at my home from Juan has been great. He goes out of his way to make sure that your needs and questions are taken care of. While our remaining track of homes is still under construction Kb has 24/7 security service to watch over our new neighborhood.

The process was pretty quick and smooth! All questions were answered and whenever I had to reach out to someone, I got quick responses.

Just know the home buying experience is a little longer with KB homes due to the amount of documents you’re constantly signing. Other than that the house was well built and any issues have been dealt with in a decent amount of time.

I am very happy with my home and the team at K&B

I like my new home and neighborhood.