KB Home Reviews in Riverside San Bernardino, CA

Beautiful floor plan and great price

Building a home is never perfect. The difference with KB is they will have the vendor return to make corrections to cabinets, paint, plants, etc... We bought everything from KB from fixtures to washer and dryer to air purification system.

All in all pleased with our home. We did have some issues come up, but that’s the case with any house. They have been good to respond when we send a request.

Most issues resolved quickly.

Sales/office staff were responsive and professional. There were a few hiccups that needed to be negotiated along the way, though this is probably typical of any homebuying experience.

The experience of purchasing my first home was a lot of stress to be honest. I thought KB did a good job on answering my questions. At first I had trouble getting in contact with My First loan officer. I had plenty of question right after going forward to build a home with KB. Later down the road I was assigned a different person to help with my question and loan they did an amazing job. Overall I’m pretty happy with My home. Nothing really major was wrong with my home and if there was The response time to fix it was great can’t complain about how professional they are about fixing things. Thank you ... More

Everyone was very helpful, great communication all the way through.

There were some issues with small things when we moved in that we were able to get a quick resolution for. The KB Customer service team, especially Justin in Northpark, has been so responsive and helpful! I'm extremely impressed with the quality of the work, and I look forward to living here for a very long time. The price was a bit high compared to other houses nearby, but already the value has gone up so I can't complain. Thanks KB :)

Great value. The building supervisor has been awesome

The experience of buying a KB home was relatively satisfying.

KB was great at responding to concerns and inquiries. The work was a bit sloppy. We noticed some minor details that were not painted or done properly.

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It would be helpful for customer service to address issues a bit quicker.

Overall great company to work with. They do need to work on there communication and timing . You can tell they rushed to get the job done

Unique community to them in

Things happened after we moved in 2 weeks. 1. My garage floor concrete is cracking. 2. The sides of the windows have cracked. 3. The sprinkler system is running irregularly. I have reported these issues to customer service but nothing has been resolved.

Good buying experience with sales and escrow.

Home buying experience was smooth some issues. I have expressed in other surveys that I took for KB homes. As far as the build once completed there was still some cosmetic issues that were not fixed and some workmanship issues with dry walls and electrical. If you would like a more detailed explanation feel free to contact me via email so that we may set up a phone appointment.

The overall buying experience was good, sales, loan agents are amazing but the customer service doesn'y respond well amd at times are agressive when can't find their own community in their list to initiate a service request. Quote unquote by service guys 'Know your community name first and then call for service request' I am very well aware of my communuty name I am a new home owner. They cant find their own builder's community and be very rude.

Overall, we had a decent experience. My husband is a contractor and can confirm the majority of the workmanship and materials is excellent. We did experience issues with shortcuts being taken on finish work and it is my advice to be VERY involved, take LOTS of pictures and communicate concerns in writing the minute they occur. I do wish we had insisted on power to the home for the final walk through - we could have avoided things like appliances not working correctly and outlets that were not connected. The design studio is fabulous! BUT - know your prices - there are things they offer (e.g. front door lock upgrades) that are inflated 300% - those things you can save $ and do yourself. Also - read everything - and I mean everything very carefully - we had to send back our design plan 4 times for corrections. The communication of the entire team - ALL people we interacted with throughout the buuying process was stellar! The sales team, job supt., finance dept, etc. all made sure we knew what to do. The fact is - with a new build there WILL be issues - count on it and know this. The key is to stay on top of post closing communication. I have learned that clear, kind and consistent communication and accountability helps get issues resolved. I do wish they were available for warranty work on weekends - we have had to miss a ton of work to deal with post closing issues. Plan accordingly. Overall - we would definitely work with KB homes again - I have family and friends who also had very good situations and experiences. I just want to make sure my review reflects the true reality of what to expect! ... More

These individuals were very informative, helpful and kind. They were all extremely knowledgeable and efficient at their jobs and were able to troubleshoot any and all challenges that arose. I am more than appreciative for each of them. KB Homes is certainly fortunate to have them.

Good salespeople, good construction team, good loan officers. Thank you.

Too short time to consider buying this house!

We had a great experience with Tonja. The home designer could have been more accurate with the details. Cabinet lighting was missed. Also the over hang light over the island was issued. The overall experience was good.

Good sales agent, but HOA or solar system contacts are poor to we have to keep asking who what and how