KB Home Reviews in Riverside San Bernardino, CA

I was informed and guided every step through the process. Everyone was very patient with me if I didn’t understand something and would explain it until I got it. The superintendents and KB representatives were great. They were always available for my questions and if not, they would always get right back me in a timely manner. On one occasion, something small needed to be repaired. The Superintendent actually came over and repaired it himself! I’m very impressed and pleased with my choice of purchasing a KBHome.

The staff at KB is first rate. They have been helpful and very responsive to any needs we have had. The floor plan was perfect for our needs.

Overall I think its been a good experience so far, I appreciate the quick response time for questions or concerns. Always very professional.

Great communication with sales, builder/Superintendent and staff.

We had a really good experience with KB. They were really nice to work with. And we do love our home. If we could change anything we would have liked to have more "nicer" upgraded options available and have a couple of more upgraded design options such as - interior wall insulation, customized interior wood work like crown molding, shiplap, cabinetry, etc. But overall we had a great experience and everyone we worked with was super helpful and friendly.

COVID put all timelines behind but we are very happy with our choice to buy from KB.

The total experience was pretty easy for a new build. This is the best investment we've ever done. To build from the ground up was an amazing experience. The most fun part of the build was creating our home, from the floor, fixtures, layout, wiring. It took longer than expected but thats because of the Pandemic. Over all, we would do this build to order again. Thank you KB for creating our dreams on paper come to life.

Set up of house to my liking of the way i want to live. Quiet neighborhood. Easy access to many department stores and the like. I have no regrets on my decision to buy the property.

Overall a great experience with KB Home. The final fit and finish had some issues but it’s expected when they’re building so many houses at one time. Good thing is that our superintendent and customer service reps were there to take care of any issues we had, and I’m more than happy with the outcome. Thank you!

Some of the construction details are sloppy

I cannot stress enough that experience with KB homes has been great from the start. The biggest compliment would be that of the customer service. The only negative feedback I would provide is the quality of workmanship. Now that we've been in our house for over a month, we've noticed a decent amount of flaws with paint, caulking, carpet, and others. There are many spots where there is pain "runs" on the doors, even with dents in some of the interior doors. KB has been quick to respond to fix however, it would have been nicer to not have to deal with it at all, especially given the price we paid for the house. ... More

We love many things about the home. It is very efficient with energy and water and is very easy to clean and maintain.

Overall the experience was great! If possible I would go through KB once again. I even am telling family and friends to go through KB.

We love our home, especially the upgrades we made! We had two issues, one was with the finance side and not being as upfront as we would hope (apparently that person has been let go since then), second was that we had to wait two weeks past our final inspection to move into the home due to Edison not installing our meter on time. Other than those issues our overall experience with KB was great!

KB home representatives have been very friendly and helpful the entire process. They have also been very responsive to any concerns that I've had.

Cecil is a very efficient person

I love my new home. However, it seems that in an effort to complete construction by deadlines (if there are any), corners were cut. There wasn't much attention to detail. Specifically, there were, and still are, MANY carpet staples/tacks sticking out resulting in numerous minor injuries. One light fixture was missing. A few spring door stops were also missing. There were small paint spots on the flooring. Irrigation in the front yard leaked. Most of these issues were remedied after notifying customer service. There may be other issues that are yet to be discovered (hopefully not). All in all, nice. I'm just worried about how the recent heat wave will affect the workers and in turn the quality of construction on current builds. ... More

Starting from the beginning of the process, everyone has been great, kept us up to date on each phase of the home buying and building process. we were allowed to come visit the site and building of our home as often as we wanted too. the home was built right and I thank all involved.

Generally a positive experience. They will try to get you to bundle your mortgage and insurance with their in-house products/services but you can go with your own. Extremely hard to get any customized features on newer technologies, such as internet and solar systems. Such as structured wiring (ethernet, cable, etc) cabinet HAD to be in the master bedroom closet, and no option to go with larger solar system. However, ironically, super easy to customize "old tech" such as paint, fixtures and appliances. I got a good value for a good home, but I think if there's ever a next time, I'd go with a home builder who's much smaller and hence, responsive to what I am wanting in my home. ... More

The KB team has been great to work with. The part that hasn’t been the best experience is the quality of craftsmanship that went into the building and finishing of the home but I guess that’s part of the difficulty of todays straining times of workers and who’s available to work. The KB team has been great at trying to make up for the issues that have occurred and that’s awesome!

Ask questions, visit site often.

The number of defects/issues we had was fairly high, but the response to fixing them made up for it in our eyes.

As a first time home buyer, I wish I would have been paired with a loan officer that was better at explaining the process and more communicative, but other than that I had a great experience with my build. (The loan officer wasn't terrible, I just needed more hand holding since I had never been through the process before.) The design center was fabulous and my consultant helped me truly design my dream home.

The entire KB Team is quick to respond to any questions or needs. I have no complaints other than having to do a lot of concrete work and landscaping after the purchase.

Some things you could tell were rushed and I don't think there should of been so many things that didn't work when I moved in but they were fixed quickly and all the staff has been nice.