KB Home Reviews in Riverside San Bernardino, CA

All staff were joyful to work with

Appreciated Thank You For Your Services

I email a few fixes around the house and heard back from the the next working day. Someone came out to fix the items needing to be fixed. One of them had to have an electrician come out and it was all taken care of pretty quick. I'd like to thank them for their quick response.

Disappointed how they left concrete in my backyard even though I asked to make sure they didn’t after they poured my patio before escrow closed and they’ve never cleaned it up. Home overall seems okay

Be prepared on new communities and delays on mailboxes, internet cable phone

Very friendly service. We closed by our projected date with mostly everything fixed as requested by that date. Customer service was great.

The sales team was the best part of buying my KB home. Thanks to LaVon! Always kept us updated with the build. From start to finish.

VERY NICE TO WORK WITH

Overall great experience buying home with KB.

they can be trusted in their response time

While I recognize that we did not purchase a custom-built house, however, for the price we paid ( half million or so)we expected more…this was our second KB home. We had great experience on our first thus we decided to get another KB home. I said,, mixed as there were quite a couple of people that stood out. Steve was great during our meetings with him from the footing/ foundation to the final walk through. Respected our customs and allowed us to do what we wanted us to do. The only issue, up to this day we couldn’t figure Out how to program our coach lights. A bit complicated even with the manual re the latitude and longitude thing. The loan processors Dan Murphy and Patricia were on top of things. Justin Grasmick was very responsive and quick to solve our issues. We have a few issues here and there… but what surprised us , why won’t people do things right the first time ( carpets were not fully stretched and tucked just to name a few) I understand we are on a time crunch esp during these covid times but that doesn’t mean we cut corners. I wish I could give a “ 10” as coached by some of the agents, but surveys are completed with transparency so that things will be fixed! I do not thrive on giving 5 or 10 stars knowing at the back of my Mind it was not. We still have a few things that needed to fixed here and there…. And I hope the same responsiveness will continue regardless of this review. There is always room for improvement. I just wanted to mention, in the past the builder would leave a small pint of paint to retouch just in case the paint was chipped during moving in, caulk to retouch or so, we have not seen that this time… thus for every little thing we call. It bothers me to see even little flaws as The idea that we bought a new house , there should be no flaws. I might be wrong but that’s my opinion. Thank you. ... More

I’m still waiting for my windows to be fixed. But so far so great

There is a lack of supervision after every contractor is done with their job. KBH trusts that every contractor would self-supervise. KBH needs to apply healthy skepticism to the contractors since it is KBH who would ultimately be liable if corners were cut during the construction of the home.

Unfortunately our home was built during COVID so lots of additional delays. We love our home though!

Overall experience was great. Only issue we had was the updates on when construction would be done, dates kept getting pushed last second, and communication wasn’t as transparent. However, the responsiveness of problems in the house is very good, and issues are fixed within days.

Great experience overall with KB. No complaints.

Overall good... Sylma not so great

I think with KB Homes having the whole buying experience inclusive within the process was helpful although not letting my Real estate agent communicate with the lenders was kind of frustrating. I had to learn the whole buying process alone through out steps with my agent in the background advising me. So there was a lot of back and forth. But at the end everything turned out great and I am really happy with my new home! Also the design studio with Jennifer and the ladies that helped me was probably the best part! They are very helpful with selecting and putting the designs together. Overall I am impressed with the sales person Lizette, the builder Ricky, and happy we worked out the final interest rate. ... More

We were very fortunate in that we were able to purchase a model home and everything was completed by the time that we moved in. However, make sure to inspect your home as frequently as possible. There were/still are many issues that have seemed to arise from the house being completed very quickly and early on. While KB has been AWESOME as responding to all of these issues thus far as they have come up, there are were/are many nagging things (and one BIG thing) that had/has to be fixed before we feel really able to settle in. Don't get me wrong, we love our home, but do your due diligence.

Short build time 4 months from foundation to completion.

Due to the COIVD-19 pandemic, I've had to wait for contractors to respond to warranty work requested for items that I found wrong. KB Home has been good so far about keeping me up-to-date with my repairs.

Be patience as other homes are being built around and this creates lots of construction traffic with dusts.

The services is getting better.

Home should have been inspected for issues prior to my walk thru. There was a obvious electrical issue with the fireplace ( live wires laying inside the fireplace) that was a safety hazard. Was not fixed until we were in the home for 3 weeks.

the foam outside is terrible and the plants were not very well taken care of, but overall the house is fantastic.