KB Home Reviews in Riverside San Bernardino, CA

We recently completed a home purchase with KB, and overall, we are pleased with the results. The builder was notably flexible during the purchase process, accommodating our requests and making the experience smoother. While the project did take longer than anticipated, they were diligent about providing updates to our realtor, which we greatly appreciated. However, we were somewhat disappointed with the classification of certain features as upgrades. For instance, items we felt were essential for a modern home, such as LED lighting in the rooms, were considered upgrades. We believe such features should be standard in today's housing market. Despite these points, the quality of the construction and the team's responsiveness were good. We would recommend to anyone looking for a flexible and communicative builder, but suggest discussing what is included as standard versus upgrade early in the process. ... More

We had a good experience with KB homes You get a nice home for the money spent and the KB team members are very attentive and supportive.

The overall buying experience was good, sales, loan agents are amazing but the customer service doesn'y respond well amd at times are agressive when can't find their own community in their list to initiate a service request. Quote unquote by service guys 'Know your community name first and then call for service request' I am very well aware of my communuty name I am a new home owner. They cant find their own builder's community and be very rude.

Overall, we had a decent experience. My husband is a contractor and can confirm the majority of the workmanship and materials is excellent. We did experience issues with shortcuts being taken on finish work and it is my advice to be VERY involved, take LOTS of pictures and communicate concerns in writing the minute they occur. I do wish we had insisted on power to the home for the final walk through - we could have avoided things like appliances not working correctly and outlets that were not connected. The design studio is fabulous! BUT - know your prices - there are things they offer (e.g. front door lock upgrades) that are inflated 300% - those things you can save $ and do yourself. Also - read everything - and I mean everything very carefully - we had to send back our design plan 4 times for corrections. The communication of the entire team - ALL people we interacted with throughout the buuying process was stellar! The sales team, job supt., finance dept, etc. all made sure we knew what to do. The fact is - with a new build there WILL be issues - count on it and know this. The key is to stay on top of post closing communication. I have learned that clear, kind and consistent communication and accountability helps get issues resolved. I do wish they were available for warranty work on weekends - we have had to miss a ton of work to deal with post closing issues. Plan accordingly. Overall - we would definitely work with KB homes again - I have family and friends who also had very good situations and experiences. I just want to make sure my review reflects the true reality of what to expect! ... More

These individuals were very informative, helpful and kind. They were all extremely knowledgeable and efficient at their jobs and were able to troubleshoot any and all challenges that arose. I am more than appreciative for each of them. KB Homes is certainly fortunate to have them.

Good salespeople, good construction team, good loan officers. Thank you.

Process was good. Diana was amazing. Once constriction started, it was ok. Learned that they will be fast and sloppy. We went every week to experience the "new built" saw issues even tho we are not builders. Told them so our closing date was not effective. The issue was accent lights. They missed that and many small things. If they want to earn credit for the amount they toon to build, still not impressed. The quality was disappointing. Now I have to sit here and get with people to come correct the job at my concinicence having to cancel my appointments to accommodate them. Live my home but won't ever buy from KB ... More

I like my new home and neighborhood.

Too short time to consider buying this house!

We love our home, especially the upgrades we made! We had two issues, one was with the finance side and not being as upfront as we would hope (apparently that person has been let go since then), second was that we had to wait two weeks past our final inspection to move into the home due to Edison not installing our meter on time. Other than those issues our overall experience with KB was great!

I was informed and guided every step through the process. Everyone was very patient with me if I didn’t understand something and would explain it until I got it. The superintendents and KB representatives were great. They were always available for my questions and if not, they would always get right back me in a timely manner. On one occasion, something small needed to be repaired. The Superintendent actually came over and repaired it himself! I’m very impressed and pleased with my choice of purchasing a KBHome.

We had a great experience with Tonja. The home designer could have been more accurate with the details. Cabinet lighting was missed. Also the over hang light over the island was issued. The overall experience was good.

Good sales agent, but HOA or solar system contacts are poor to we have to keep asking who what and how

All staff were joyful to work with

KB home representatives have been very friendly and helpful the entire process. They have also been very responsive to any concerns that I've had.

Cecil is a very efficient person

Appreciated Thank You For Your Services

The staff at KB is first rate. They have been helpful and very responsive to any needs we have had. The floor plan was perfect for our needs.

I love my new home. However, it seems that in an effort to complete construction by deadlines (if there are any), corners were cut. There wasn't much attention to detail. Specifically, there were, and still are, MANY carpet staples/tacks sticking out resulting in numerous minor injuries. One light fixture was missing. A few spring door stops were also missing. There were small paint spots on the flooring. Irrigation in the front yard leaked. Most of these issues were remedied after notifying customer service. There may be other issues that are yet to be discovered (hopefully not). All in all, nice. I'm just worried about how the recent heat wave will affect the workers and in turn the quality of construction on current builds. ... More

I email a few fixes around the house and heard back from the the next working day. Someone came out to fix the items needing to be fixed. One of them had to have an electrician come out and it was all taken care of pretty quick. I'd like to thank them for their quick response.

Disappointed how they left concrete in my backyard even though I asked to make sure they didn’t after they poured my patio before escrow closed and they’ve never cleaned it up. Home overall seems okay

Richard and Sylvia were great

Starting from the beginning of the process, everyone has been great, kept us up to date on each phase of the home buying and building process. we were allowed to come visit the site and building of our home as often as we wanted too. the home was built right and I thank all involved.

Be prepared on new communities and delays on mailboxes, internet cable phone

Nice neighborhood and good sized lots