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KB Home Reviews in Riverside San Bernardino, CA

What Riverside San Bernardino Homeowners Have to Say About KB Home.

Read all 1194 verified reviews from homeowners that built a new home with KB Home in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated KB Home an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.7 out of 5 stars in Riverside-San Bernardino Area

1194 Reviews in Riverside-San Bernardino Area

Ratings by Category

Overall 4.7

Quality 4.5

Trustworthiness 4.7

Responsiveness 4.7

KB Home in Riverside-San Bernardino Area

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Customer Reviews

KB Home - So thankful and love the house!

  • Martin H.
  • Verified HomeBuyer
  • July 07, 2020
  • Chino, CA

So thankful and love the house!! Would love the superintendent to come back by and drop paint off and finishing painting the corners though. Still five stars!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Overall Review

  • Edwin I.
  • Verified HomeBuyer
  • July 07, 2020
  • Riverside, CA

Due to the COIVD-19 pandemic, I've had to wait for contractors to respond to warranty work requested for items that I found wrong. KB Home has been good so far about keeping me up-to-date with my repairs.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Our Dream Home

  • Benjamin F.
  • Verified HomeBuyer
  • July 07, 2020
  • Fontana, CA

A wonderful experience overall from the beginning to the end when we received the keys.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy to be here

  • John D.
  • Verified HomeBuyer
  • July 07, 2020
  • Menifee, CA

Very good company to work with and they build very nice neighborhoods to live in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home

  • Dwayne W.
  • Verified HomeBuyer
  • July 07, 2020
  • Winchester, CA

The team was very professional and responsive. Thank you Gina and Travis

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

AMAZING CUSTOMER SERVICE AND TEAM

  • Camden A.
  • Verified HomeBuyer
  • June 30, 2020
  • Fontana, CA

We had an amazing experience working with the sales team and building team for our new KB Home. Carina and Anthony (sales team) were so attentive and kept us up to date on everything especially during all the new norms related to Covid-19. They were always checking in to see how we were doing along the way and made us feel like family. They were so sweet and always got back to us quick or would let us know they needed to get that information and would come back to us. Brian (building superintendent) has been INCREDIBLE! He has helped us along the way while we were waiting for our house to be ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I like my home and the area.

  • Eloise C.
  • Verified HomeBuyer
  • June 30, 2020
  • San Jacinto, CA

I like my home and the area. It’s nice and quiet

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality home with a quality price.

  • Brian H.
  • Verified HomeBuyer
  • June 30, 2020
  • Winchester, CA

I was able to do just about everything I wanted to regarding upgrades because KB made it affordable and possible. The design studio experience is where the we can't became yes we can. Our payment even is less than what I expected.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love my new KB home!!

  • Marian K.
  • Verified HomeBuyer
  • June 23, 2020
  • Menifee, CA

We love our new home! Everyone we worked with through the process was amazing! The community is wonderful, everyone is so friendly and always says hi! I would totally recommend buying a KB home you will not regret it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our Dream Home

  • Timothy S.
  • Verified HomeBuyer
  • June 17, 2020
  • Murrieta, CA

Getting to build our first home from scratch and customize it the way we wanted to really was a dream come true. All for a great price and value. You really can't go wrong with KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellence

  • Lewis R.
  • Verified HomeBuyer
  • June 16, 2020
  • San Jacinto, CA

KB worked diligently and efficiently in helping us buy our homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professional

  • Ricardo R.
  • Verified HomeBuyer
  • June 15, 2020
  • Moreno Valley, CA

Staff at KB homes have been professional, helpful and very friendly, they respond to calls and either fix the problem or lead you to the right people to get the problem fixed..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent experience.

  • Brian C.
  • Verified HomeBuyer
  • June 09, 2020
  • Perris, CA

The Superintendent sent specialist teams out to fix a couple of minor issues we noted during the final walkthrough. A stripped screw in a drawer, some MINOR paint issues, and some imperfections on the flooring. All were fixed. All issues were MINOR. Great home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

You guys fought for me to get this be a tiful home

  • patrick M.
  • Verified HomeBuyer
  • June 04, 2020
  • Riverside, CA

Nice place..d aniel your salesman was exceptional

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Totally Satisfied

  • Theodore J.
  • Verified HomeBuyer
  • June 02, 2020
  • Riverside, CA

We have purchased 3 houses, including this one. This was by far the best experience we have had with a builder. The entire process was great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Incommunicado

  • Anonymous
  • Verified HomeBuyer
  • May 31, 2020
  • Ontario, CA

Stipulate your issues from the start and demand contact at least once a week for updates. Do not stand for getting bullied for using your own lender. I recommend Rocket mortgage. After your deposit with KB, you have 30 days to back out, threaten them that there are other builders waiting for your business.

KB Home responded:
Hello, I’m very sorry for any frustration. We would love to have somebody contact you regarding these concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 3


Quality 5

Trustworthiness 3

Responsiveness 3

Good overall

  • Andrew V.
  • Verified HomeBuyer
  • May 25, 2020
  • Fontana, CA

Some things you could tell were rushed and I don't think there should of been so many things that didn't work when I moved in but they were fixed quickly and all the staff has been nice.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Construction crew was awesome.

  • Christopher O.
  • Verified HomeBuyer
  • May 19, 2020
  • Riverside, CA

Construction crew was awesome. Sales staff and loan group was less responsive. Once moved in, we have noticed a lot of small issues that seem to be from rushed work.

KB Home responded:
Hello Christopher, thank you for your feedback. We are sorry for any frustration if you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –James

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

great customer service

  • Donald D.
  • Verified HomeBuyer
  • May 12, 2020
  • Moreno Valley, CA

Have had a great experience with KB homes. They are very customer friendly and willing to make everything right for the purchaser.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Neighborhood is amazing and home is okay, much better now due

  • Bryan G.
  • Verified HomeBuyer
  • May 12, 2020
  • Ontario, CA

Neighborhood is amazing and home is okay, much better now due to our upgrades. Due to Covid 19 we have several issues in our home that have gone unfixed.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

KB Home - There are little things here and there that needs to be fixed.

  • Zabi M.
  • Verified HomeBuyer
  • May 11, 2020
  • Murrieta, CA

There are little things here and there that needs to be fixed. The Garage door is loose, some of the plugs are loose the bedroom doors have pints all over it and chips, also pint on tiles that we tried to take it off and it’s noticeable. Nails on carpets my little one got poke couple times.

KB Home responded:
Hi, Zabi, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

Great Customer Service

  • Anonymous
  • Verified HomeBuyer
  • May 07, 2020
  • Chino, CA

KB was great at responding to concerns and inquiries. The work was a bit sloppy. We noticed some minor details that were not painted or done properly.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

KB Home - Very nice service!

  • Chengping L.
  • Verified HomeBuyer
  • April 28, 2020
  • Chino, CA

Very nice service!!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Easy and painless experience

  • Noel C.
  • Verified HomeBuyer
  • April 23, 2020
  • Perris, CA

Great experience from beginning to end!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good price

  • Alice L.
  • Verified HomeBuyer
  • April 23, 2020
  • Chino, CA

Good price

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4