KB Home Reviews in Riverside San Bernardino, CA

We purchased a new home from KB Homes with finishes that were picked by a prior customer. We love everything from the flooring to the counters and the open layout. We had 1 issue with the garage door opener and the builder's manager Josh took care of it with 24 hours. Our house is our forever home and we thank KB Homes!!

Timeliness and timeline provided of build was on point. Builders provided great workmanship and were very concerned to ensure everything was perfect. Any little issue I had they responded quickly and found a solution to correct the problem extremely fast. It was all about customer service.

KB Home is an excellent building company with an outstanding combination of workmanship, quality, and affordability with professional and friendly staff and service!

Overall people at KB are nice. However, need to improve the partner Sunpower and the escrow. The escrow has not transfer the file to the HOA yet and it closed about 2 months ago.

Overall it was a positive home buying experience with the exception of the lender which was a hit mess. To deal with a hot mess lender, I would give a larger incentive than a few thousand dollars, not worth it. Bring own lender and you will have the best experience with the friendliest and responsive staff. Some of the actual laborers lack enough care to their job and did some sloppy work but the people above them made them fix it.

Easy and nice

My family and I are extremely happy in our new KB Home. The superintendent who built our home is amazing and very communicative with the home owners. We are excited to build our future in our new KB Home!

Great Community

Some of the construction details are sloppy

Starting from signing the buying contract to possession and after that also received enough assistance in all steps

Be more involved in building process...

I cannot stress enough that experience with KB homes has been great from the start. The biggest compliment would be that of the customer service. The only negative feedback I would provide is the quality of workmanship. Now that we've been in our house for over a month, we've noticed a decent amount of flaws with paint, caulking, carpet, and others. There are many spots where there is pain "runs" on the doors, even with dents in some of the interior doors. KB has been quick to respond to fix however, it would have been nicer to not have to deal with it at all, especially given the price we paid for the house. ... More

We are very happy with our new home and the service we've received for any concerns we've had. Buying our first home was a great experience.

Great experience

My experience has been nothing short of amazing. At no point have I ever felt pressured or stressed out. After you move in they actually come by the check if everything is okay. They wave when I drive down the street. Once you buy a KB home you really will feel like KB family. It’s weird but true.

Everyone is professional with their line of work.

Very dissatisfied... before moving in things were already breaking. Front door handle fell apart, fire extinguisher fell off and broke when someone walked over it upstairs, windowsill paint/drywall mushed when it rained. I HATE that you can hear everything if someone is walking upstairs, talking the walls are to thin, and the fact that everything is an upgrade $600 K for a poorly made cookie cutter home is such a big disappointment.

The experience started off a little troubling dealing with the sales office. Once we showed serious interest in a new home purchase, every thing everything was suddenly rushed. Hurry and give a deposit, hurry and sign mountains of paperwork. Always giving me deadlines. At one point I, asked for an extra day to have my attorney review the contract for the lot/future home. The next day I received an email from the sales office telling me our contract was void, that our lot was now back on the market and if I wanted to restart the process, the cost of the lot will go up $2000! Another thing that seemed rushed was picking options on everything. I don't feel you can make all of your decisions in one sitting and be confident in those choices. There should allow more than one session at the design studio so you can be sure you are happy with your choices. During the building process we would stop by and check on the progress. The framing seemed fine. I do not know all the codes the have to follow so I assume the framing is good. But seeing the drywall going in, I started noticing obvious concerns. There were places that broken sheets of drywall were installed and cut outs around outlets and switches were huge, to the point that they had to fill with mud because outlet and switch covers would not be big enough(many were like that after texture and paint). Maybe this is standard practice in the construction industry? I don't know. Then the part that truly matters, the finished product that everyone sees, was disappointing. The paint job was sloppy, workmanship is poor. Outlet covers and switch covers had paint on them or some places they didn't paint close enough so there is a noticeable gap with no paint. I found places when the window sills were painted, they also painted parts of the window frame and just left it like that. Couldn't they remove the covers and use tape to prevent this? Maybe they don't as a common practice in that industry? Again, I don't know. There are places where the baseboard is pieced together instead of just using one piece. I'm not talking about 6, 8, 10 feet or whatever length a full piece is. I'm talking about joints a couple feet apart. That would be fine but at least make a real attempt to hide the joint. Some of the cabinet were all scratched, doors scratched or with small holes all over. I could go on, but you get the idea. Obviously a very rushed job all the way around. This is in a home that costs about $500,000. At what price point do you get quality work??? I thought for that price, I shouldn't be seeing the poor work that I am. I do have to say that KB has gone back over and tried to fix some of the issues I raised. But when the overall workmanship started out poor, it is difficult to make it all good. Maybe I expected too much going into this process, but still very disappointed. ... More

Every detail that was put into our home was great, the staff was nice and helpful. We had a wonderful experience buying our home.

Beautiful home with in a great community. Happy with the purchase.

I have been so pleased going through this entire process, and with our beautiful new home. Pam was wonderful to deal with on the paperwork side, and Mick has been first class and on top of everything on the field side! We are so happy we chose to go with KB Homes!

We first spoke with Sherrilyn, she was extremely knowledgeable and made buying a home easy. She gave us a great first tour of the homes and was very personal and was great to work with. It was an awesome experience to speak and work with the supervisor Daniel as he was very interested in making sure we knew he was there for us in any situation. Daniel continues to check in with us for any issues. We had a small water leak in the garage from the hot water heater and as soon as we found it and called Daniel, he had the leak fixed and the sheet rock around it replaced within 24 hours. He is an absolute pleasure to work with. We feel Sherrilyn and Daniel are a part of our extended family. They are there for us any time of the day. Thank you ... More

It’s okay

VERY impressed with the follow-up attentiveness to even minor issues. Kevin and his crew do a fantastic job of making sure everything is, in his words, "perfect." I wish there had been some kind of backyard (rock or sod) completed prior to move-in. The unusual rain has created problems with the drains, and the sprayed on mulch is washing away.

From the start buying , during construction process , they always are ready to work with us. Good communication skills.