KB Home Reviews in Riverside San Bernardino, CA

Be patience as other homes are being built around and this creates lots of construction traffic with dusts.

For the most part everyone is helpful

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It would be helpful for customer service to address issues a bit quicker.

The services is getting better.

Overall great company to work with. They do need to work on there communication and timing . You can tell they rushed to get the job done

Home should have been inspected for issues prior to my walk thru. There was a obvious electrical issue with the fireplace ( live wires laying inside the fireplace) that was a safety hazard. Was not fixed until we were in the home for 3 weeks.

the foam outside is terrible and the plants were not very well taken care of, but overall the house is fantastic.

Unique community to them in

If your picky about a few things let it be known before the construction begins. That way it’s done to your standards.

Great price but some of their material aren’t the best with their comercial home building over all I’m happy

We have had an issue with mail box. It was mislabeled and have gone back and forth between post office and sales office with blame being put on the other. The problem is still not resolved and I haven’t gotten any mail since I moved in 6 weeks ago.

They paint over the cracks on tub to cover up.

Pleasant experience and quick responsiveness to any financial issues.

Pretty much a basic home buying experience. Home designs are good, but the design center has limited choices. Main problem was with KB's lender if choice. They were VERY pushy and cockt, assuming that we would use them and not shop around. They requested unnecessary information for pre-qualification, and were unwilling to provide a secure channel for sending information - the initial loan officer suggested we send confidential financial information to her personal email account. Highly unprofessional. Many other lenders out there with MUCH better customer service.

We enjoy our home; it is comfortable and suits our needs.

The hoa is a mess. The fee mentioned when buying the house is completely different from the hoa fee that needs to be paid now. It has been processed for two weeks, and there is still no result. Some workers such as the hoa property manager are playing football to shirk responsibility! If you buy a house again, you probably won’t choose KB！

It looks like they rushed, when building (Trades). Overall nice home location. Great staff. From sales to on site workers.

Quality of home could & should be better for price paid.

my overall experience was good. the team from sales to the the building team always very responsive. The time fame for the entire build was delayed and closing and completion was delayed. Any problems were addressed by Sara and Robert quickly. I surmise some delays were due to Covid. The quality of the building material was builder grade and all upgrades are out of pocket. Kitchen design and panty layout can be improved. Wall installation does not provide noise reduction throughout the home, Lot sizes and spaces of the homes are great. Thanks to Sara, Robert and the entire sales and site supervision. They acted quickly with all concerns. ... More

We still have things need to be done.Even after 4 months

Make sure to pay attention to the material, and the small things .

Overall this was a very easy experience.

Because of labor and material shortages, the build deadline was extended; however, once the labor/materials were available there seemed to be a hastiness in getting the home built within KB's timeframe. After the move-in date, several issues were found within the home that had to be addressed. This created inconveniences for the homeowner (me). Although the road to purchase was smooth and the customer support was exemplary it was after the move-in where things are still getting done. Our community still has "substitute" garage doors whereas the new homes under construction already have the garage doors that are part of the home purchase. Perhaps KB should make sure everything in the home build is how it should be and making meeting their build deadline should not be the priority. ... More

KB Home has a great reputation name but at the Mockingbird home the sales staff, and Office staff, we had a horrible experience. I would never buy another home from KB.