KB Home Reviews in Riverside San Bernardino, CA

Happy with home . Quality or workmanship can improve

The quality of basic things such as toilets and shower heads, etc. are on the lower end of the price range of such items. Be prepared to pay extra for all upgrades on everything--Best advice is only pay for upgrades in construction (eg--added covered patio, extra bath conversion) that will be difficult to do later or if there is something you see/want that's really important to you--then upgrade the rest of your amenities yourself as often you will pay less for things like cabinet knobs and light fixtures elsewhere.

Overall experience was good. We felt like the support staff did the best they could even though their responsibilities were stretched with the COVID restrictions and amount of homes being built.

Great house, great location, wish there was more attention paid to details of craftsmanship

Ontario is good for stay.

The home is great, the neighborhood is great, and we got everything we asked for. However during and after the closing process it extremely difficult to get anyone to address our concerns (closing documents, needed small repairs/overlooked flaws, etc.).

Great lot size of the home

We love our new home. however there's been some issues and trying to get the builder to take care of it in a timely manner is proving to be difficult.

Not too bad, a little hiccups here and there which was resolved by some calls.

Make sure you check every little detail. Homes are built with quality but installers cut corners like it’s the thing too do.

Neighborhood is amazing and home is okay, much better now due to our upgrades. Due to Covid 19 we have several issues in our home that have gone unfixed.

It’s okay

Mike was able to reach out to the necessary people and get our issues taken care of to his best ability. He’s a great worker representing kb homes

Need to give more options for the upgrades.

The process was easy

When they show you the model homes the are so perfect. I am not taking about the upgrades, but the finish of paint, cabinets, walls, garage door and landscaping. I have many issues minor and major ones. The staff are amazing and knowledgeable but they are small in number and can't keep up. I have to wait for repair a long time.

Some of the materials, like the tiles around the front of my house are already chipping/shattering. Seems like either a cheap product or default. Window and sliding glass door not installed properly.

Good service

The reason I gave them a 3 was, because we have had issues with leaking pipes, electrical, and craftsmanship. Despite all that, we’ve been happy with the rest of our home, we love it. And the customer service rep assigned to us has been AMAZING! Every single problem we have had, within minutes he has contacted the required parties, and has someone in our home the same day, usually within a couple hours. That has been our best experience with KB homes thus far

There are indeed problems with the quality of the house. Many areas need to be repaired. The lock on the door has fallen off many times and the door is damaged. The main problem is that the house will tremble whenever a large car passes by!

this House is good, but the Build quailty is shoddy, the walls break easily. etc etc The doors are Plastic. Our previous home was made by KB and the old house was better than this....

So many things wrong with the house. Sloppy workmanship on cabinets, baseboard, patio door and carpet. Getting so many appointments scheduled to fix things that should have been done right the first time is cutting into my work schedule and making it hard to get to doctors appointments. So I’m just done. I’m so tired of trying to schedule and reschedule these appointments and have people interfere with my workday that I will likely just leave many items as they are instead of having them fixed.

Sales team very helpful, unfortunately build quality is not meeting expectations.

1. Well over-priced. KBhome took advantage of hot real-estate market. Unreasonable lot premium. 2. Well over-priced optional items such as flooring. Not much choices such as window treatment or ceiling fans. 2. I still have 3 small issues and 1 major issue (replacing the scratched kitchen cabinet door). Customer Service associate is not responding to my text, emails, and phone calls for the simple status update. No communication what so ever after an initial text communication. It has been 2 months.

Sales was great but when it came down to the building, that was a different story. The move in date got pushed around a lot. The communication was poor. There are still issues in the house that no one wants to address. I’m constantly emailing or calling. The customer service sucks!