KB Home Reviews in Riverside San Bernardino, CA

First time buying new home and I would not buy from KB Home if knew quality of house is this low. Mediocre built at best.

Good sales folks, good contacts, help during home finish and move in. Poor followup after move in, not responsive to little home finish issues.

I’m still waiting for issues to be resolved and for item already paid for to be delivered.

The red no parking zones in the streets were not disclosed to us. Nor was the parking on only one side of the street. Didn't know we were getting a small kid size toilet for one of the restrooms. My heater was not working on move in. After move in there is way too much construction going on and I'm in the middle of all that noise.

Our Overall Experience was ok.

We gave you an excellent review when we first moved in, but since then we have had a bad experience with Sunpower. We had solar in our previous home and wanted to use our previous contractor, but KB required us to use Sunpower. We closed escrow on Dec. 2, 2020, and we still do not have solar activation as of Feb.17, 2021. Sunpower can give us no good reason for the delay. They said the City had the wrong address on the permit. (sounds like an excuse from Sunpower) When we called Sunpower, we talked to someone in the Philippines and then someone in Texas. We get monthly reports that list ZERO in the data because the solar is not activated. How can we get this resolved? Do we have to remove the panels and get our own contractor ? Instead of the 5 star review we gave you originally, we are submitting a 2 star review now. ... More

Sarah in the sales office was amazing. Roger superintentent of construction was awesome as well. Lots of flaws in the KB designs ithat they didnt care to fix for me. Received crappy counter top design that they didnt care to make right. Will have to fix myself.

New construction house still can find several things need to be reworked/ repaired. Ex. ceiling LED lights falling, missing cabinet shelf, drill holes, uneven wall, leaking sprinkler, and crack driveway due to the Community concrete work.

Great experience until you move in and then the great relationship is over and you are left with an email address to get issues resolved.

I dont feel like they genuinely care about their costumers. They will ignore most of your concerns during the construction. You will not be compensated for the money and time lost because of their faults. They only care how much profit they can make without using high quality workmanship.

Materials and quality of work is not that great. It was a rush work despite of the 7 months waiting. Customer service is great.

Don’t get me wrong, I LOVE THE HOUSE. But there was need to fix. I HAVE ELECTRICAL ISSUES NEED TO BE REPAIR AT MY KITCHEN AREA, THE ADDRESS LIGHT NOT WORK OFF DURING THE NIGHT, BACK PATIO ELECTRIC SOCKET LOOSE, BATH ROOM MIRROR LOOSE....KB HOME PLEASE FIX MY HOUSE.

Do your research before buying a new built from KB Homes. The quality of materials used to build these homes is cheap. So many issues with our new built, what a disappointment.

My experience with kb home we have to look first home and shoap home because model house and shopping house is different . When we purchased house their is every thing simple and we have to upgrade more thing in house .and invest more money

The quality of the build and finishing work on the home was well below the standards I would expect especially for a half a million dollar house. Multiple issues with the home, some that have taken multiple attempts to fix, and many more smaller issues that at this point I’m just tired of submitting claims. A hinge on the cabinet door in the laundry room keeps coming off, a lot of the door handle throughout the home were placed inside out, the medicine cabinet is crooked and doesn’t stay closed. And these are just the small issues, as of now. Not to mention all the major issues we had to deal with upon move in ... More

We had great experiences with the sellers in this KB Home neighborhood. They explained things well and were attentive to what we were looking for in a home. They were patient with us as first-time home buyers and they celebrated with us when we were able to pick up our keys. When we did our walk-through, the contractor was very thorough in explaining how things worked, who to call when, and the best practices for the plumbing and electrical. Unfortunately, we do not feel like our home is complete because we have found some mistakes as we have been putting things away. There are a couple of crooked cabinets. The mirrors had to be replaced already. There are crooked light/electrical plug plates. Our garage door has no windows in it but it is supposed to have windows on the top. The shower in the guest bathroom is damaged and cracked. How did these things pass inspection? We still haven't heard when the garage door will be fixed. When should we expect that? It's these small details that have made us skeptical. Attempts to contact KB via telephone have also been difficult. I have tried to call Rich at Home Customer service a couple of times suing 951.445.7596 and he has not returned my call. I also tried to call the customer service number and there is a message that no one is working in the office due to COVID. This is understandable, but are you able to forward calls? We do not believe it should be this difficult to get in touch with someone to address the issues we are finding. In conclusion, initially, we had a great experience purchasing a home from KB but the aftercare is lacking. ... More

Check the quality of materials.

Been here a little over a month and have had a bunch of issues with the house from electrical to plumbing to paint. Thought I was buying a quality home from a quality builder. Sense of urgency is just not where it should be to get issues resolved. Not too happy.

Superintendent is just talked and no action. He just talked nice and ask us to give good review. He gave us temporary garage door and the one we suppose to get need to be wait for 14-16months. We are paying mortgage and we don't get what we pay for.

We continue to have electrical issues after the electrician came out and there has been no responses to emails to customer service.

Unsafe and The process quality is not good

This is my third new home purchase and without a doubt the worst experience! From communication, false information, poor quality and workmanship to extra expenses due to extensions on completion dates. We have been in the house now for a month and a half and are still waiting on fix it issues to be completed! We have been very disappointed with our KB experience. It's such a shame to purchase a brand new home and have so many issues due to no quality control. I shouldn't have to come into a new home and have to examine literally every little detail to make sure it's done right and acceptable! I'm assuming it's brand new and should be in prestige condition! Unfortunately that wasn't the case in our situation. Sorry KB Homes, you failed to meet the standards... ... More

Bought a "model" home. After moving in, I have a huge list of repairs needed and am still unable to use some of the upgrades I paid for. This is my 3rd house purchase, 2nd new construction purchase and the worst home buying experience. I am extremely disappointed with KB Home.

What was bad was the person KB used to help with funding this home were totally incompetent. Had to answer the same questions more than 150 times. Seemed like she did not read or send the correct info to the lender. Very bad experience. Sherrilyn had to get involved sending our info to them also. The best is what received from Sherrilyn, and Ramon always on top of the job at hand. I would give them a 100% excellent grade for service in your new home. Also, AJ has been great to fix outstanding items along with Steve which has been very helpful. KB please do not use the same group on buying a new home. Michael was very good also, but Nyesha was not qualified to do the paperwork needed. ... More

When looking to get a loan set up, the response time was very slow and a representative did not take the time to work with us. We had to go with an outside lender to be able to get the loan that works for us and give us details of what was needed. They did not comply with my outside lender with credits they said they would give us nor accommodate us for things they said that they would do. The response time I felt was terrible, but other than that the home is beautiful and the team overall has been great.