KB Home Reviews in Riverside San Bernardino, CA

Unsafe and The process quality is not good

This is my third new home purchase and without a doubt the worst experience! From communication, false information, poor quality and workmanship to extra expenses due to extensions on completion dates. We have been in the house now for a month and a half and are still waiting on fix it issues to be completed! We have been very disappointed with our KB experience. It's such a shame to purchase a brand new home and have so many issues due to no quality control. I shouldn't have to come into a new home and have to examine literally every little detail to make sure it's done right and acceptable! I'm assuming it's brand new and should be in prestige condition! Unfortunately that wasn't the case in our situation. Sorry KB Homes, you failed to meet the standards... ... More

Bought a "model" home. After moving in, I have a huge list of repairs needed and am still unable to use some of the upgrades I paid for. This is my 3rd house purchase, 2nd new construction purchase and the worst home buying experience. I am extremely disappointed with KB Home.

What was bad was the person KB used to help with funding this home were totally incompetent. Had to answer the same questions more than 150 times. Seemed like she did not read or send the correct info to the lender. Very bad experience. Sherrilyn had to get involved sending our info to them also. The best is what received from Sherrilyn, and Ramon always on top of the job at hand. I would give them a 100% excellent grade for service in your new home. Also, AJ has been great to fix outstanding items along with Steve which has been very helpful. KB please do not use the same group on buying a new home. Michael was very good also, but Nyesha was not qualified to do the paperwork needed. ... More

When looking to get a loan set up, the response time was very slow and a representative did not take the time to work with us. We had to go with an outside lender to be able to get the loan that works for us and give us details of what was needed. They did not comply with my outside lender with credits they said they would give us nor accommodate us for things they said that they would do. The response time I felt was terrible, but other than that the home is beautiful and the team overall has been great.

5 Stars for Jean, Justin, Kyle with the customer service team. He has a quick response time and coordinates with well with vendors to get issues resolved. 5 stars to the sales team (Lizette). The 2 stars is for the the people who handled the final documents and management team, who I was told would contact me when I had issues with closing documents, but I never heard from them. No need to contact me now, since the documents were signed and we been living in our home for about 2 months now.

They use a lot of excuses when in our master planned community other home builders have no problem building houses quicker.. they used the excused of Covid for everything but so how doesn’t effect any other builder.. just KB.. The house is great and was their loan side, but other than that not good.. horrible first time buyer experience

Disappointed to have a brand new house that has such poor workmanship. Seems there is no oversight of contractors and customer service team has to play clean up. Door casings are not straight, walls are not flat, corners not square. I can go on and on. Disappointed would sum it up.

They made me sell my house to buy this one and then kept delaying the final date. Then when we moved in there was small issues, and then they have us the wrong mailbox key. We had to run around for weeks until we finally figured out the problem

Overall homebuying experience with KB Home was very unsatisfactory and often felt misleading.

I like the KB Home construction management personnel at Concord, but their subcontractors do not have any QA/QC. My customer service representative is great.

Superintendant was amazing but the overall experience was mediocre due to the office people

There are little things here and there that needs to be fixed. The Garage door is loose, some of the plugs are loose the bedroom doors have pints all over it and chips, also pint on tiles that we tried to take it off and it’s noticeable. Nails on carpets my little one got poke couple times.

Our House delivery was delayed multiple time in the name of quality deliverables. At the end when we got house and started living. We started encountering many major issues (not including smaller issues). 1. Carpet was making noise almost everywhere on 2nd floor. 2. Poor finish at every corner. 3. Poor drainage, our backyard and front yard became swimming just after first rain. 4. Our garage was full of water. 5. Multiple walls joint dont have 90% turn. (Hard to explain but loos very odd) 6. Vinyl planks on first floor are poorly fitted. 7. Couple of cabinets were not even closing and others not fitted properly. 8. To our surprise a huge construction started right after closing which close our backyard for any sunlight for which we opted for this house. Having known this, we would have never bought it. ... More

We are very pleased with the layout of the home, the lot and the quality of material. However, final detail work took months! Promises of move-in dates were broken many times between 4 months, causing us to stay in a hotel and spend senseless amount of money while waiting for the final touches to be completed. Higher management did absolutely NOTHING to assist, in fact, they played the blaming game. The 5 homes that were occupied after us experienced the same issues having to live in Airbnb, hotels and in family homes while KB dragged its feet. We were forced to personally speak with the city inspection office to get KB moving along. Inspector's office informed us that they have been pushing KB to final inspection, but they just keep taking their time. As soon as we took command, we were in our home within 5 days. If we and other homeowners had not taken the initiative to contact the inspection office, we would probably still be living in a hotel. ... More

I was let down from finance to the construction part of it…Jodie Hill the sale rep was amazing….don’t get me wrong the home is beautiful but poor execution…still have issues that are popping up and the old issues not fixed yet….I would only buy a KB home again if it was the only builder in the area that’s it

the buying process was good minus issues related to the lender. After moving in, I have noticed a lot of poor building. Builders cut a lot of corners thus requiring things to be repaired after. The front door was not aligned properly thus the door will have to be reset, the shower drain in the master bathroom was installed improperly and thus the drain is off by about an inch. Inside the kitchen cabinets, their are screw protruding through about a quarter inch. The air conditioner had no freon possibly for reason that none was initially put in and thus the house was increasing in temperature every night into the mid to high 80s or their is a leak somewhere in the house. HVac worker who came to fix the issue checked for leaks however none were found at this time. If problem persists and the new freon added is quickly used then walls will need to be removed to locate the leak. In short, I initially felt the entire process went well for the most part until actually moving in. Too many issues coming up that shouldnt be present after spending 540,000 on a home. ... More

Have current issues that were pointed out & not taken care of. Which is frustrating considering the builders are in my area. As a matter of fact right across the street from me. That’s really upsetting! I shouldn’t have to hunt you down just to get my issue resolved. I’m very disappointed.

Quality of work is very poor.

Dont get any upgrades. The materials are cheap and fit and finish is horrible.

I had the worst sales rep. I do not recommend anyone to buy from KB homes. Overpromise and very disappointing. The homes are beautiful but some KB employees we very difficult to work with. But there were two outstanding gentlemen who went above and beyond for customer satisfaction. I will give them credit for that.

Kb is cheap. The workmanship is not good. Most likely because the superintendent Greg doest not do his job right and has the guys working quick to make his deadlines. The materials are cheap too and they charge a lot for it. The solar we purchased is still not activated after almost 3 months. They should make sure everything is up and running before they hand you over the house. Our house was not finished in time but they told to sign paperwork and they would come back and finish. Were still waiting to have our house 100% Honestly a lot has happened throughout this purchase. They made us wait 8 months from beginning to end. When it should have been half of that time. Their excuse was that the soil density was not good and we needed to wait. They also said the materials were low. We never got a straight answer. But to top it off. Kb was our lender and the escrow officer almost cost us our house. He messed up the money amount we were putting down by not putting anything down and it made the loan go way up high. We almost signed that at Title and my husband caught it and it was on a Friday and it delayed us on the closing. And the escrow officer did not want to take blame. He said he was so busy with 22 more accounts. How is that our problem or fault? Anyway just be careful and remember to be vigilant with all things especially what you sign. ... More

For new home buyer, do your own the research for all the question that might have, do not ask the loan office or sale person.

Very dissatisfied... before moving in things were already breaking. Front door handle fell apart, fire extinguisher fell off and broke when someone walked over it upstairs, windowsill paint/drywall mushed when it rained. I HATE that you can hear everything if someone is walking upstairs, talking the walls are to thin, and the fact that everything is an upgrade $600 K for a poorly made cookie cutter home is such a big disappointment.

So many issues to mention...