KB Home Reviews in Riverside San Bernardino, CA
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What Riverside San Bernardino Homeowners Have to Say About KB Home.
Read all 1194 verified reviews from homeowners that built a new home with KB Home in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated KB Home an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Riverside-San Bernardino Area
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Customer Reviews
KB Home - We had a positive experience
- Dina P.
- Verified HomeBuyer
- January 14, 2020
- Riverside, CA
We had a positive experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great expeirence
- Huizi H.
- Verified HomeBuyer
- January 14, 2020
- Ontario, CA
My sales person is great communicating and the transaction is smooth! I am really happy
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing!
- Kaitlyn D.
- Verified HomeBuyer
- January 14, 2020
- Murrieta, CA
Such a great experience working with KB! Scott in sales and Carlos with the builders are fantastic professionals. Always available for questions and very helpful along the way. Would recommend to anyone!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Need to give more options for the upgrades.
- Anonymous
- Verified HomeBuyer
- January 11, 2020
- Ontario, CA
Need to give more options for the upgrades.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 5
Excellent homes, great design and Quality products.
- Mussa K.
- Verified HomeBuyer
- January 08, 2020
- Riverside, CA
Workmanship is extra ordinary and I return to KB again. This is my second KB home and the Quality of work attracted me. When the community is large of course there should be some expectation of mistakes and minor faults. That does not matter when services is on the door the next day to take care of them. Above all the best investment I did.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Francisco Z.
- Verified HomeBuyer
- January 08, 2020
- Perris, CA
My family and I are very pleased with all the work from everyone in the KB family. Thank you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible at the beginning with the old crew
- Rudy B.
- Verified HomeBuyer
- January 07, 2020
- Riverside, CA
Now that there new foreman things are getting done.
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 3
Excellent experience from beginning to move in
- Doris M.
- Verified HomeBuyer
- January 07, 2020
- Riverside, CA
We were shown a lot that was affordable and the home buying experience began. Exceptional experience at all points of contact.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pleased
- Yvonne E.
- Verified HomeBuyer
- January 07, 2020
- Ontario, CA
Answer that every Monday up date call. They are very informative.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good job
- Richard C.
- Verified HomeBuyer
- January 07, 2020
- Ontario, CA
Very professionally and helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Steve D.
- Verified HomeBuyer
- January 07, 2020
- Ontario, CA
Great experience getting another home from KB. Very satisfied with the product being offered. Customer service team went above and beyond to ensure the perfect home is being delivered. Thank you for all the hard work.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wouldn’t buy again or recommend anyone else to buy !
- Magdi N.
- Verified HomeBuyer
- January 07, 2020
- Murrieta, CA
Not happy with the home ! Moved in on Oct . 31st .. The yard was not graded correctly, the paint inside and outside the home wasn’t really painted it was dusted with color .. can’t use kitchen drawer .. electrical.. fuse blow for no reason .. the baseboards were painted while dusty.. not smooth at all .. floors have gaps ... masterbed room has a hole in the ceiling.. fire sprinkler?? Sliding door frame is scratched.. My issues are not being addressed ...
KB Home responded:
Hello, Magdi, we are sorry for any frustration and would like to help. We will put you in touch with a KB Home division manager to assist with this matter. If you have a preferred phone number, please e-mail that to CustomerRelations@kbhome.com so we can be sure to reach you. –Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - Great experience
- Raul R.
- Verified HomeBuyer
- January 07, 2020
- Menifee, CA
Great experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Paul J.
- Verified HomeBuyer
- January 07, 2020
- Victorville, CA
The entire process was smooth and easy. Any questions or issues were answered immediately. Would recommend to anyone looking for a new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A screen window was missing and reported it but haven't been fix the issue yet. A head fire at the kitchen hasn't been fix yet too. I reported the second day I got my keys and fixing yet.
- Oscar G.
- Verified HomeBuyer
- January 07, 2020
- Riverside, CA
The process was easy
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Dream home
- James B.
- Verified HomeBuyer
- January 07, 2020
- Menifee, CA
We have been so blessed to have found our dream home in our KB Home. The quality and service was far beyond what we expected. Our supervisor and sales agent made the experience so fun. Thank you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Enjoyable experience!
- Ammanda M.
- Verified HomeBuyer
- December 20, 2019
- Riverside, CA
This is my first home and it was a great experience working with KB homes.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Home review
- Christopher A.
- Verified HomeBuyer
- December 18, 2019
- Riverside, CA
Like working with Junior.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Simply Love the KBHome experience
- Calvin B.
- Verified HomeBuyer
- December 18, 2019
- San Jacinto, CA
Great staff, great response to issues, excellent quality of work, i just love the KHHome experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
How would you rate KB Home
- Julio U.
- Verified HomeBuyer
- December 13, 2019
- Murrieta, CA
The services is getting better.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Couldn’t have asked for a better experience.
- Justin U.
- Verified HomeBuyer
- December 11, 2019
- Winchester, CA
All new construction homes are bound to have issues—accepting that is the first step to understanding the position you’ve just put yourself in as a new home buyer. From the minute I started the home buying process, Joe in sales, and the construction superintendent, Josh, and his crew have been unbelievably helpful! Any issue we’ve had was addressed immediately, or as soon as possible. From sales to closing; buying a new home is stressful, no matter what—but thankfully the customer care experience with KB and in the Autumn Winds community has been above and beyond what we could’ve asked for. ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The KB team was responsive throughout the home buying process
- Lindsay G.
- Verified HomeBuyer
- December 11, 2019
- Murrieta, CA
The KB team was responsive throughout the home buying process and has been very helpful in resolving any issues that have come up since moving in.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love our home
- Mark J.
- Verified HomeBuyer
- December 10, 2019
- Winchester, CA
Love our home!! Had a few minor issues, but they were handled quickly and efficiently!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not what I was expecting.
- Yacoub A.
- Verified HomeBuyer
- December 04, 2019
- Winchester, CA
When they show you the model homes the are so perfect. I am not taking about the upgrades, but the finish of paint, cabinets, walls, garage door and landscaping. I have many issues minor and major ones. The staff are amazing and knowledgeable but they are small in number and can't keep up. I have to wait for repair a long time.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Materials
- Adam S.
- Verified HomeBuyer
- December 03, 2019
- Ontario, CA
Some of the materials, like the tiles around the front of my house are already chipping/shattering. Seems like either a cheap product or default. Window and sliding glass door not installed properly.
KB Home responded:
Hey Adam, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Best Wishes. --Brian
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
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