KB Home Reviews in Riverside San Bernardino, CA
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What Riverside San Bernardino Homeowners Have to Say About KB Home.
Read all 1182 verified reviews from homeowners that built a new home with KB Home in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated KB Home an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Riverside-San Bernardino Area
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Customer Reviews
Issues with house
- Anonymous
- Verified HomeBuyer
- September 10, 2019
- Riverside, CA
House has been a nightmare since moving in. There has been a mile long list of issues and super hard to get issues fixed and fixed correctly
KB Home responded:
Hello, we are very sorry for any frustration and would love to have somebody contact you regarding your concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as quickly as possible. -Brian
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 2
New Beginning
- Kevin L.
- Verified HomeBuyer
- September 06, 2019
- Victorville, CA
KB....what is need to be said? You see the builders name and just know their work. Throughout the whole process of our home being built they kept their word. We got weekly update emails of the work that was going to be happening. Even got phone calls from the supervisors suggesting certain things that would work better for the house. Definitely would recommend my friends and family to consider KB as their first choice in buying a new home. If I were suggest anything to anyone, I would say don’t be scared to ask questions. Joel and Lou were excellent with everything throughout the walk ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
so many issues!
- Angeline D.
- Verified HomeBuyer
- September 03, 2019
- Corona, CA
So many issues to mention...
KB Home responded:
Hi Angeline, we are very sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
KB Home - We had a great experience working with everyone involved in the
- Carol D.
- Verified HomeBuyer
- August 28, 2019
- Riverside, CA
We had a great experience working with everyone involved in the process of getting this home, especially Angelina, Josh, Jason and Richard at the Monterey homes. They were all very attentive to our needs, wants and requests.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Thank you!
- Timothy F.
- Verified HomeBuyer
- August 27, 2019
- Chino, CA
Everyone was so accommodating and helpful! A very good experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I love my house
- Chiate C.
- Verified HomeBuyer
- August 20, 2019
- Chino, CA
Glad to choose KB home for our first house. buying process is clear and able to follow step by step easily. I would recommend KB to my friends for sure.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Thanks so very much for your assistance in purchasing our new
- Anonymous
- Verified HomeBuyer
- August 20, 2019
- Moreno Valley, CA
Thanks so very much for your assistance in purchasing our new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Builder to work with!
- Stephen M.
- Verified HomeBuyer
- August 20, 2019
- Menifee, CA
KB homes and all their employees are the best to work with!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Super Intendant Filiberto de worst I could have had
- Luis R.
- Verified HomeBuyer
- August 20, 2019
- Riverside, CA
after 2 months moving in still dealing with issues I reporting before closing and the date I did final walk. they had me sign and close with the promise of attending the issues, but still dealing with it on top of being disrespected in my own house by Filiberto and he keeps recommending people to do cement so he can get money and quality of work horrible! Any time welcome to my house to see the results
KB Home responded:
Hello, Luis, thank you for this feedback. We would like to assist with your concerns, if you will please e-mail your information to CustomerRelations@kbhome.com, so that a member of our management team can contact you. -- Lynn
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 2
Excellent service from Steve the superintendent!
- John G.
- Verified HomeBuyer
- August 18, 2019
- Chino, CA
Steve is the superintendent in charge of building our home and he is clear and concise whenever we interact with him. He has met and continues to meet and exceed our expectations concerning all areas of our new home. Working with Steve has made buying a new home much less stressful!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
excellent
- Can X.
- Verified HomeBuyer
- July 30, 2019
- Riverside, CA
excellent services
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not satisfied
- Rafael G.
- Verified HomeBuyer
- July 30, 2019
- Chino, CA
Attention to detail with a new home was not there
KB Home responded:
Hi Rafael, we are sorry for your frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 5
Love my new home
- Paula M.
- Verified HomeBuyer
- July 30, 2019
- Moreno Valley, CA
Easy to work with, professional and interest in getting you what you want.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great neighborhood. Beautiful home
- Richard B.
- Verified HomeBuyer
- July 30, 2019
- Riverside, CA
We bought our home because we loved the model homes and really loved the huge backyard space. We are very happy with our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
kb review
- Anonymous
- Verified HomeBuyer
- July 27, 2019
- Riverside, CA
Nice house
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Excellent Service!
- Anonymous
- Verified HomeBuyer
- July 23, 2019
- Menifee, CA
I cannot say enough about KB! My house was well built. Everyone was very knowledgeable and very courteous. It has been a great experience dealing with them. I love my new home!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great experience overall
- Anonymous
- Verified HomeBuyer
- July 23, 2019
- Loma Linda, CA
Everyone has been very helpful and responsive. Great people here
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
met their goals but quick and not too many bonus as all upgrades
- Raymond T.
- Verified HomeBuyer
- July 16, 2019
- Winchester, CA
We bought another new home and their customer service wasnt nearly as good as KB but their home was built better. wasnt all upgrades. Disappointed in landscape although i know some of it is controlled by the area and water shortage but more trees and color would be nice especially with a corner lot and premium lot
KB Home responded:
Hi Raymond, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Poor on closing the title!! Especially Alana when closing the escrow!
- Ronaldo B.
- Verified HomeBuyer
- July 16, 2019
- Winchester, CA
Your customer service representatives is not very active on following up on the issue on the house discrepancy safety discrepancy !!example thermostat programming (?i have to learned it on my own!! Same issue on the outside light programming!! He is not very responsive !!
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Coming Home
- Fred D.
- Verified HomeBuyer
- July 14, 2019
- Moreno Valley, CA
Great Team at Daybreak
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Happy
- Jose L.
- Verified HomeBuyer
- July 12, 2019
- Moreno Valley, CA
The entire team has been very attentive and on top of us being happy with everything!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We are very happy that we choose a KB home.
- Jesus G.
- Verified HomeBuyer
- July 11, 2019
- Chino, CA
We are very happy that we choose a KB home. Thank you Mina from Turnleaf Chino location
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Customer service
- Queenie Y.
- Verified HomeBuyer
- July 10, 2019
- Ontario, CA
Very good and responsive
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not a happy homeowner
- Jerome D.
- Verified HomeBuyer
- July 09, 2019
- Moreno Valley, CA
In short, everything was just done to get the house off the market. Everything was mediocre. Thankful for our sales person Gina and superintendent Kevin for hearing us and doing their best to correct the errors. Tips: DO NOT sign off or accept keys till everything and I mean everything is completely done right. From paint jobs to working light bulbs. From flooring to any dents and holes around the house!
KB Home responded:
Hello, Jerome, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Wonderful experience
- Stephen P.
- Verified HomeBuyer
- July 09, 2019
- Victorville, CA
Great home buying experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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