KB Home Reviews in Riverside San Bernardino, CA

Great experience and the process was smooth thanks to the staff.

tl;dr: Solid builder, trustworthy, no sneaky stuff, responsive, coherence among their internal teams, informative and transparent buying process. Recommended. Ours was almost an impulse buy during a very wrong time to buy a house. I am pretty happy it turned out to be an almost perfect decision. We were a lot apprehensive, at times worried, and yet Wendy, Luis, Melanie, Elke, Joe, Vanessa - they all stood by us, guided us through the maze and voila! we ended up owning our (almost) dream home after about 2 years of house-hunting. Initial Days We had been looking for almost 2 years, visited the model homes at Lotus/Lily, had lost hope when Wendy said “oh wait, there is another plan which does not have a model but I can show you a house we are building now”. We saw the unit, were impressed by it, she offered an excellent deal on a new unit and then and there itself we decided - this is it! The design process and choices were excellent, their default configurations often good enough in most cases. We were guided gently through the various steps, Wendy communicated constantly helping us avoid several long trips to the office/site. Build The build quality is exceptional of the structure, flooring, electrical, roof, painting, carpentry etc. The Cabinets and Plumbing were good as well. Timelines slipped a bit here and there due to unforeseen events, but we were kept aware of everything in advance so none of it came as a shock to us. Towards closing, I know that the team pushed hard to meet the deadlines, often going the extra mile (like working on auxiliary power when utility company delayed things). We were given the proper walkthroughs (KBHome has a published timeline plan for each house apparently) at the right times and were kept aware of the various things to be taken care of once we started living in here. Interfacing Entire KBHome team connected the dots for us, putting us properly in touch with the required external teams (Escrow, Mortgage, Insurance, County/State stuff etc.) and everyone we had interacted had the same quality of service that KBHome had! I never had to second guess a decision once we were on track. Melanie P worked closely with us and we felt like we were being helped by a close friend/family member. Similarly Christie and Hector from Shawna’s team (outside of KBHome). Move-In and Post Move-In Luis, Joseph made sure we settled in comfortably knowing there is nothing to worry about the build quality. Joe came in occasionally, we connected well and he explained all the ‘unexplained buttons and levers’ of the house. Luis had been with us throughout the process and I was often surprised by the amount of care they put into our house (they build so many - it was difficult to believe they could pay individual attention at this level). We had plumbing issues and a few paint marks and such - all were taken care immediately. Conclusion I would highly recommend KBHome to anyone without a doubt. Our friends and family are impressed by the quality and value, especially the value part. ... More

KB definitely made my home buying experience the best and easy! The best communication throughout the process and prompt responses about everything!

From the start I appreciated the transparency and the many answers to my dumb questions without being made to feel like a nuisance. Thank you Christian, Michael, Rosanna, Efren, Rod and Aaron for your follow-up and attention to detail.

Happy with overall experience. Good value for the price. My wife and I will enjoy living here.

Great experience buying a home

We had the best experience in this process. Building your home from the ground up can be stressful but not with KB homes. They invest in you and guide you the whole way through. We now have our perfect dream home.

My experience was great!

The KB team was very informative and professional with great communication. The home buying experience went very well the their support since we moved in has been great.

The team is hands on and willing to resolve problems.

Tony and AJ are very nice and helpful. Great experience!

The people and the process was amazing…

They very good team.very professional.

Brian was great. Made the transition rather easy and seamless. He is amazing !

Overall our new home experience has been great! We are first time home buyers so for us we were always weary about the home buying process from my sister-in-law's bad experience with her home and from the experience we have heard from other home buyers, so we weren't sure what to expect. It seems like you can always find a negative review but never a good one, however KB has changed our mind to the negative responses. From the very beginning Pam from the sales office made sure we were comfortable asking questions, very knowledgeable and she was always quick with her responses since we wanted to make sure we had everything on time so we didn't delay our buying process. Hope from KB home loans was great to work with and kept us up to date on what was going on since our new home was plagued with delay after delay but with every new build this was expected and she made sure we were taken care of. With all of this said and done I have been extremely impressed by the construction manager Robert. He was always accommodating when I had to reschedule our home walk throughs and he was definitely hands on when it came to the home building process. He was always timely and kept giving us updates on the progress of the home while it was being built. This was great for us since there were times where we wondered what was going on. If there was anything that needed to be fixed before we moved in he made sure it was completed and he definitely cares about customers since they are spending a large amount of money on a new home. ... More

Things went well with KB.

KB has a wonderful staff all around who tend to every question and have great responses to any issues that may arise with quick return. Amazing homes and process overall.

Sales and Superintendent were communicative and genuinely cared about our experience. Closing felt rushed but we wanted to get in the house as well. Would recommend.

They respond right away and are very helpful when help is needed.

KB staff was there for us throughout the whole process guiding us and answering any questions or concerns we had. Beautiful home.

As a first time home buyer we were nervous and indecisive on what we wanted, Daniel and the team were extremely patient. We couldn’t have asked for a better team.

The best in the world

Great communication, attention to details, and frequent follow-ups for any potential issues.

We were amazed at the wonderful service we received from the KB Homes team! Pat in the sales department was wonderful and the customer service team is amazing. Every new home has an adjustment or two that must be made after moving in and AJ and Tony have been top notch partners to help us all along the way, thank you! P.S. Special thanks to Debra in the home loan’s department, she rocks!

KB home has a top-notch team in place at the Verano site. Jean works tirelessly getting everything just right for each home being built. We felt that his attention to our home was focused. He always answered questions and fixed little things when we brought them to his attention, as we visited the site a lot while the home was being built. Lizette always helped with our questions and went out of her way to find answers to questions she didn't have ready knowledge of. We felt very much involved with the process of the building of our home.