KB Home Reviews in Riverside San Bernardino, CA

Whenever I share with my family that all live on the opposite coast, about my new home, they are constantly amazed and remark of never having known a builder to care so much … not only in the quality invested into their homes, but also in their desire for buyer to be happy - not just satisfied - with both their new home, as well as the entire process of buying, even designing their new home. KB seeks to create the best homes in design, features, skilled workmanship, in every way possible - and they excel at it! What’s more, is they really care that we buyers are happy with the place we call Home! ... More

I was really excited with the completion of my home but upon moving in, I feel the house was cheaply built. You can hear water going through the pipes when the bathroom and toilet is used. Some of the phone and cable wiring wasn't completed they just left it out. I have only one phone and internet port which was in the bedroom kind of ridiculous. The design studio should do a better job explaining upgrades. I would have loved to have higher ceilings and a bigger entry way rather than the standard to make moving furniture and appliances easier. Also main office team do not want to engage you in negotiating how you would want certain aspects of the house done if you have concerns. They just delay and dodge your emails for days. I really wish I had a better experience. But I must say the building supervisors have really nice personality but they are restricted to how much help they can offer you. ... More

Everyone was great and it was a great experience

Great Customer Service. Very happy with the service KB has provided us.

As with any escrow there were some minor issues that came up. The big problem was the closing. Everyone at KB knew from day one what my drop dead move out date was for the home I sold and I was told no problem. Then I was told on the last weekday before closing that if I provided the closing statement and full down payment by Monday that I would be able to close late Monday and pick up the keys. I provided what thy asked for before 9am on Monday and was told everything was going smoothly. A couple of hours later I was told I may not be able to get the keys until Tuesday, which I could live with. We had taken Monday off in order to be available to sign paperwork and pick up the keys. Once they confirmed that we wouldn't get the keys on Monday we went into work. Shortly after I arrived I received a call saying that things worked out and we could sign and get the keys, so I headed home so we could drive up to Corona (an almost 2 hour drive for us), then the calls started coming in about every half an hour to 45 minutes changing from we can to we can't and back to we can again. This continued until about 2pm when I finally decided we had better start driving just in case we can complete everything. When we were about 15 minutes from the escrow company I received a call from them saying that they had been copied on all of the emails from earlier in the day and that they had no clue why they were telling me it would close as they still hadn't received the paperwork and nobody was communicating with them about it. I was told that the earliest they could do it was Tuesday and that we wouldn't be able to pick up keys until Thursday (Thursday is 2 days after I was to turn possession of my home over the the new owners). We turned around and started heading home while also calling KB who told us that we were definitely closing today and to ignore what escrow was telling me. So once again we turned around and started heading for escrow. Just as we parked in their parking lot I received a call from KB saying that we can sign the paperwork, but won't receive the keys until Thursday. Had we know this we would not have driven to Corona to sign as the original plan was for KB's notary to come to our home to sign everything. It was a little before 4pm when we arrived at escrow who closes at 5pm. I then had phone calls with the KB home loan rep, her direct supervisor and a couple of other people from KB who all refused to turn keys over as promised. I had been told the reason I couldn't get them on Tues was because it was too late and that I couldn't get them on Weds because it was a holiday. I found out later that the real reason was because the sales agent had already gone home for the day and that Weds was her day off and apparently nobody else at KB knows how to turn keys over) Finally the manager of the escrow company offered to call KB corporate office and get someone who could help as I was refusing to sign and was ready to back out of the deal altogether if I wasn't getting keys as promised. Went back and forth with that person for a while who was also refusing to guarantee I could get the keys. About 4:45pm I told him that I was walking out the door unless he sent me an email stating that if I signed the paperwork that I could pick up the keys and he said that I had to sign before he would. I then told him that if I signed that I lost any leverage I had of getting the keys and he said I already had lost my leverage as it was almost 5pm. I then reminded him that this particular home had already fallen out of escrow once before we made an offer and that while I realized I would loose my earnest money that I would still have plenty of money from the sale of my current home to purhase one from one of their competitors. Within in minutes I had the email guaranteeing me the keys that night and we finally closed. ... More

We love our new KB home. KBs team did a fantastic job, from the beginning up to when we received our keys. They answered all of our questions and went out of their way to accommodate our appointments because we lived over an hour away. Our home is beautiful, we have not had any issues, I highly recommend KB and their agents when searching for your next home.

My experience was very good thank you.

The team was great! Hope and Viviana made sure I was satisfied! Very smooth process! Couldn’t be happier with my new home!

KB Home delivered on their promise on value and customer service. As a first-time homebuyer, the process was very transparent and quite simple. I strongly recommend KBH for first time homebuyers out there.

Great job good quality love it

We bought our first home, and KB made the experience wonderful! The process was seamless, and they were always available to help with any questions we had. We are thrilled and can't wait to create memories in our new home.

My family is beyond satisfied , we love everything about this experience 10 out of 10 . Everything is awesome

I’m very happy with my house. It was a slow process but worked out well in the end. Happy to be in my house and I’m enjoying it very much!

Excellent service awesome customer service and great people

First time buying new home and I would not buy from KB Home if knew quality of house is this low. Mediocre built at best.

Everyone made this an easy and fun experience super happy with my new home!

Everything with KB homes was perfect! First experience buying a home and it was better than expected. Customer service and communication is clear.

To start, I considered other builders in the Winchester California area. The value proposition was low. For instance, there were very limited, if any, customization options. KB has a full design studio and I made the house in my style. Upgrade prices are reasonable. My sales consultant Olga stood by me from day one until closing. She provided regular updates and photos. She was always available to take my calls. The quality of the home is exceptional and the craftsmanship second to none. CJ is the post closing person who is available to answer questions. He is knowledgeable and highly competent. I had complete confidence and ease throughout the entire process. Talk to KB before making any decisions. ... More

Auburns construction workers have been really great about coming to my home to make sure I am satisfied with my new home. They have come multiple times to either fix or answer questions I might have around my home.

Overall the experience was great! If possible I would go through KB once again. I even am telling family and friends to go through KB.

very easy purchase experience from begining to end.

My wife and I recently purchased a home with KB. The whole experience was amazing to say the least our point of contact Jodie was extremely helpful and Informative throughout the whole process. Michael went above and beyond when he came to the building of our house. Overall, I feel very grateful and satisfied with our decision to join the KB family.

Ozzie, Rod, and Rafael are really here for us. When we ask for help they are here immediately.

The experience was freaking amazing for our first time buying. Mrs Pam amazing

KB Home is a rapid-response and responsible home builder,