KB Home Reviews in Sacramento, CA

I just cannot say enough good things about KB homes and the team I had relations with during my home purchase. From the beginning, Debora was amazing. She communicated very well and often. Her weekly reports made the process easy and kept me apprised of everything. Best experience I have had with a builder…I have bought 7 new homes in 27 years . This is the best experience and home. After closing, I was introduced to Kevin - project management. Kevin was the most attentive, knowledgeable and friendliest person ever. He made me feel very comfortable to ask him to explain or fix anything. Because of Kevin, I love my house even more. After Kevin, I was introduced to Robert, Customer Service manager. Robert treated me like family….a member of the KB friendly family. Not only was he able to fix anything I pointed out, he is very organized and would schedule follow visits from contractors immediately after we met. Whatever customer service training you are giving your team, it should be packaged and sold at high-cost to all companies. KB delivers 5 Star Customer to clients in a consistent manner. What a wonderful team I was introduced too! My warm regards to all of them. ... More

Customer Service Rob and Contraction Manager Kevin are really nice people and giving me a great support. KB Loan sold my loan to US Bank, and US Bank is terrible in Customer Service. I had a terrible with US Bank this morning 7/13.

KB at this location had a great team that has responded quickly all along to any issue that came up. We have been very happy with our purchase.

How did you feel about the entire process, from initial purchase to final move-in? Answer;Feel very comfortable with the KB home team and they are great and very responsive when there a question that would like to know. How would you describe the quality and value of your new home? Answer:The quality of work is excellent How was your experience with the builder’s team? Did they do what they promised? Did they respond to you in a timely fashion? Answer:The builder team to sales are awesome ,has the professionalism , explained every steps process.

Overall a good homebuying experience. Very modern design and good quality materials. I did have some issues with the customer service rep for some minor warranty claims though.

The builder was great. The sub contractors work was rushed and not well done. Had to have workers come back multiple times to fix things that should have never been an issue. We are still waiting on things to be fixed after almost two months. We were told items would be fixed before we moved it and they were not. Now that contractors are busier it’s taking 2-3 weeks to get anyone to come back and do repairs. Even the guys sent for repairs aren’t completing the job. Materials like the upgraded paint and the standard countertops are poor quality

Well organized builder with highly qualified employees. The financial department people are also awesome.

I had such a pleasant experience with KB Homes. Everyone on the team was responsive before, during, and after the buying/closing process.

Great experience with entire kB homes team.

Purchasing as a first time home buyer is truly scary and so much unknown. The experience would of been hard however the entire team from sales to building and closing helped us the entire time. We felt confident in their guidance and truly appreciate all they did for us.

The customer service from Bryon and Rob was great. In terms of improvement for KB Home, I think better attention to the small details would be nice. For example, we found a few paint drippings on the carpet, counters, and doorknobs. Also the AC unit wasn't level. Other than that, I think our experience with KB Home was good.

I love my new KB home!

KB Home makes the process of buying a home super easy!

The whole process was way easier than I thought it was going to be.

Caring team who were sensitive to my needs.

We have been very pleased with experience that KB Home gave during the buying process. We are very happy with the outcome. Thank you.

During construction John McCants keep us informed every step of the way. It was like we were building a custom home. Can’t say enough good things about our experience working with him. Jim from the Mortgage team was super responsive and Amanda are design studio consultant was great to work with as well.

From sales to superintendent, all great people. It was a smooth home buying process.

Consistent update from the beginning till the end of the transaction amidst Covid19 good job.

We liked the big backyard.

The process is very easy and the people are very helpfull

Very helpful, thanks! It was a great experience!

Wonderful experience from start to finish!

Excellent, attentive and helpful staff. Great home designs and workmanahip.

My family and I very much happy how KB Homes built the house we like.