KB Home Reviews in Sacramento, CA

Overall it was a okay buying process. The beginning with the sales rep, was very hectic, and unprofessional. After the home was purchased Scott has been great with reaching out to me and making sure everything is good in the home. The only negative part was during the actual buying process. Everything else is great.

The sales rep, design studio and customer service rep were nice and helpful.

The initial shock of what the home doesnt come with was difficult to accept after visiting the design center. By that time they have your deposit, so theres no going back of you dont want to give away money. The sales people at the actual neighborhood site are amazing and bend over backwards for you. That is for sure! But the KB Home finance was a true horror show. Every conversation, every interaction was like pulling teeth and nothing was conducted the way it usually is with a finance group. Oh the nightmare. What a bunch of newbs. The title office, on the other hand, was amazing! So what is NOT included with the house, (that we think should be without being charged extra) is: cabinets in the laundry room, nickel plumbing fixtures, nickel shower enclosure in master, luxury vinyl in the living room (instead of carpet), hardware on kitchen cabinets, elongated toilets, pendant lights at kitchen island, fans in living and master. I will say that we are super impressed with the home insulation. Its by far the best insulation we've had...and we've lived in a lot of homes. The person who was supposed to check in on us after 30 days from movein asked my husband how things were after 5 or 6 days. I havent met the guy and wish I had cuz we need him now...nowhere to be seen and its been almost 2 months. Wish i had his number. You cant check on people's houses when theyre not even unpacked or moved in yet. Not great customer service after the fact. ... More

Valerie and Norm were very helpful

The sales staff was great, but the KH financing could use a tune up. The home is in good shape overall but it definitely shows the rush to complete in the loss of quality in craftsmanship. The issue is obvious, built fast and too many for proper oversight on the work done. But no major issues, so that's a big plus. Response to warranty repairs is also good.

Apart from the date delay, It has been a good experience for us all the staff has been good and helpful .I love our kbhomes!

Excellent customer service however, noticed that workmanship and quality of materials are not really good.

Great experience working with KB!

Pleads for ratings of 10 for perfection is predominant but be careful AFTER their surveys. Verbal promises are forgotten and you end up looking dumb for making requests based on non written commitments. A definite shift of attitude begins. I'm hoping I'm wrong. And your follow up appts are always during your working hours-which means lost wages each time you have issues. Make sure to test flush toilets for longtime running water.

Not the best quality materials overall. A few dings and marks already after only 1 month.

Home buying process was easy and went smooth. With that said, KB Home Loans are not even competitive with their rates. We were given a $15k closing cost credit to assist with buying down the rate and the entire $15k had to be used to get anywhere near other loan companies with no buy down. Materials on the house were also decent but it seems as if the house was made in a rush. Attention to detail was not given on a good amount of items in the house. During the first 30 days we had an individual in the community to assist with anything that was wrong before we had to use the actual warranty process and that individual was over almost everyday to fix small things in the house. ... More

Buying a home with KB was very quick and pleasant!

Overall great experience and the staff are really nice and helpful.

From the sales team to the finance/mortgage team, everyone was very responsive to even the most repetitive questions. It was a very uncertain market in 2022 but I can honestly say I felt like everyone was working for and with us, not against us. First time home buyer and the process was made easy. The level of service was very high up to the close and extends beyond as issue have come up, the KB team has time and time again made it right. Not a perfect experience but one I would recommend to others.

Responded to problems. Updated on events

Customer Service Rob and Contraction Manager Kevin are really nice people and giving me a great support. KB Loan sold my loan to US Bank, and US Bank is terrible in Customer Service. I had a terrible with US Bank this morning 7/13.

We are happy with the home and love the community

Homes are very Pretty. They tell you that their homes are special and all the different things they do that others don't (supposedly). They told us the sub-flooring is laid down a special way so that you never get creaky floors, but we have only been in our house for a month and already the floors knock and creak. Also if you have children, do not let them in your backyard until you have a chance to get it fixed up looking how you want it. Their construction crews leave nails everywhere and the yard dirt is filled with them. The home warranty program is a nice touch since they know they cut some corners during building and the customer will have some complaints/issues after moving in. Overall the houses are very nice looking. I would recommend that anyone purchasing keep an eye on your home every few days as it is being built. We found numerous incorrect things done in our house along the way that we had paid extra for and had to make them aware of it so that they were corrected before walls had to be ripped out to fix them. It's your house and you know how you want it. Make them aware of issues along the way during the building process and don't let them blow you off. You are paying a lot of money for your home, make sure it is done to your standards not theirs. ... More

The home was beautiful to see on completion. It is the small things that should have been resolved that prevents an excellent experience. Many of the small things weren't big problems, however there are a few things that will need to be addressed and resolved at a planned date.

Respect

The experience was okay. Still have some questions about the garage concrete that I have not gotten paperwork for. Also would have like to see more quality checks before closing and better communication within your team.

Still do not have mail box key after over 2 months living in the house. Late for closing day after paying for weeks All mails including bills kept at U S P O all this time, had to pay late fees Flooring upstairs and down stair were not installed properly had to strip out and reinstall after almost a month moving in, toilet clogged when first move in. Ants were all over the house. However, Robert who is KB customer care representative helped solved most problems after closing

I did not expect a big name like KB Home to contract workers who were very careless and sloppy with their performance. The caulking and painting job was horrible; we had several missed spots, water-based paint instead of glossy paint was used to disguise missed spots on doors and door frame. Several cracks observed inside and outside the home, and bulging lines observed on the ceiling. The side gate was missing a pole/stud, which left the side yard exposed to the outside. Also, the newly installed HVAC system was retaining condensation in the attic. Another annoying design/workmanship issue is that a smoke detector was placed directly above the oven and causes the alarm to go off every time the oven is being used. All these issues were observed within one month of moving in. On the other hand, the contact person for warranty and repair issues has been very responsive to our complaint; he has been reaching out several times to follow up with repairs. Unfortunately, the repairs are being done carelessly as well; it takes several attempts to fix one issue, sometimes. ... More

Patience, flexibility, and follow through.

The communication needs to be better. There will be contractors knocking at your door, they'll be scheduled with the builder, but not the homeowner. Things were forgotten on the build, the manpower and materials aren't there to accommodate issues that pop up.