KB Home Reviews in Sacramento, CA

Lending process was horribly non-transparent. House is beautiful but had to get several things redone and then redone again. Feels like I keep finding things. Many times acted like it wasn’t their fault for things that obviously were their fault. James and Deborah (real estate agents) and Chad (maintenance/go to guy for all fixes) are cool!

Customer service was decent in the beginning, sales agent was horrible, lots of re work having to be done to our home due to error one the KB side. Still has not been the greatest experience interacting with KB.

Getting a lender who is more compassionate and not robotic would help KB Home a great deal.

I love my new home, except the fact that when you have running water from the master bedroom, you hear it loudly downstairs as if the water is going to go through the walls and the ceiling. This is a little embarrassing when we have guests.

Here's my experience, I never had a issue with the contractors. They were probably the shinning star of this company. Everything we talked to them about was done promptly and handled accordingly. We had issues come up with framing and they were promptly handled with the proper care I would expect from a company bidding for my business. The design studio gets a A+ also. I forget the name of the woman who helped us, but she was also a rockstar. She helped us explaining the cost differences and what to expect down the road. Now the face of the company was horrible and will make me never buy from this company again. Becky was rude at times, short and was never very sympathetic for issues that came up. Some of the issues: I had questions about the contract and she talked over me instead of discussing it with me, we had issues with our first Lender and had to start the whole process over again, Becky continued to hound my wife and I about our lender, eventually cc'ing us in a very rude and unprofessional email, which was sent to our lender. This letter was so rude my lender vowed that his company will never work with KB Homes again. At the very end of it Becky threatened us with our lender, saying that if our lender couldn't come up with a loan agreement that our contract would be voided out, unless we went with KB Homes lenders. When it came down to my family doing our final walkthrough, my wife and I had scheduled a trip to Texas for my work conference. We made it very well known in the beginning to middle of the project these dates were a no go for us to close due to that (my wife had paid 600ish for the conference and plus plane tickets, rental cars, hotel rooms etc.). Becky insisted that we need to be there on this date which was a few days before we were due back, couldn't even work with us about pushing it out a few days. After numerous days of arguing about it Becky, asked us to have our father-in-law who just had a heart attack (which Becky knew), who couldn't even drive and was not mentally capable at that moment (due to his health) to come to get the keys and do the final walkthrough. After a long time arguing, complete frustration, and Hopelessness that this would never get resolved we finally were able to get our date pushed out. I am beyond frustrated with the whole process besides the three (1 design studio, 2 contractors) people I spoke about above. As for the pricing, I have remodeled my home before and I have a good idea how much labor and materials cost. You guys would of raked me over the coals, with flooring if I had not done the flooring in my old home.. The up charge on the materials alone made me reconsider adding anything extra through you guys. It would of been nice to have a home ready to move into at the end of the process instead of having to do construction for the first two weeks of living there. I much rather have the thousands of dollars in my pocket that were the difference in the prices quoted by you guys instead of the actual cost. The home Is beautiful and was well made. That's why I gave the for stars.... everything else would of been a 1 due to becky, except for the people I mentioned above. ... More

Low quality of construction ! Sales service needs to be improved. No follow up or updates on next steps upon entering into agreement. KB home needs business, not customer satisfaction.Post buying experience and responsiveness to issues is satisfactory.

This was the most horrible experience for buying a home, the aggressiveness and incompetent plus the misinformation of the sales team was the most unpleasant experience for buying a home. I am sorry but I will never refer anyone

Horrible sales staff, not customer service friendly, wood that was used to build our home had mold on it, contractors used to build our home were very unqualified and our concerns were not taken seriously. I will never buy another KB home again, ever!

I was very disappointed with the build quality and with Brian the superintendent who was unprofessional and intentionally delayed and messed up the build, I am very surprised that the Sales team (Tim) who knew of the price reduction forced me to sign the contract for the unfinished, very poor quality deliverable 2 days before the price reduction.

Experience with the home readiness was very bad. Lot of issues has been raised during the entire process but it was not addressed. Loan closure was the worst experience compared to everything. I was expecting a call from customer manager at least with an apology for what has happened but it never happened.

Bad experience with the new home buying

Poor quality materials, lack of craftsmanship, slow response, unwillingness to take responsibility for issues brought to builders attention.