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KB Home Reviews in Sacramento, CA

What Sacramento Homeowners Have to Say About KB Home.

Read all 405 verified reviews from homeowners that built a new home with KB Home in the Sacramento area. Sacramento homeowners have rated KB Home an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.7 out of 5 stars in Sacramento Area

405 Reviews in Sacramento Area

Ratings by Category

Overall 4.7

Quality 4.6

Trustworthiness 4.7

Value 4.7

Responsiveness 4.8

KB Home in Sacramento Area

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Customer Reviews

Experience on home readiness and loan closure process

  • Miruthu N.
  • Verified HomeBuyer
  • October 05, 2021
  • Folsom, CA

Experience with the home readiness was very bad. Lot of issues has been raised during the entire process but it was not addressed. Loan closure was the worst experience compared to everything. I was expecting a call from customer manager at least with an apology for what has happened but it never happened.

KB Home responded:
Hi, Miruthu, we are sorry that you are disappointed with your experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -- Josh

Total Score 1


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Run away/ find another builder

  • Johnnie Paris B.
  • Verified HomeBuyer
  • May 07, 2025
  • Elk Grove, CA

Once I closed on the property and now moved on to working directly with the worker regarding warranties and all other matters- the entire experience became an absolute nightmare. I was mistreated because I scored the first part of my buying experience at 7 over 10- there’s an avid score system that KB send out to buyers after close of escrow. So from that point in order to get things done, including promises their employees made, I was required to first provide a score of 10 on their avid rating. I declined and expressed my concerns to upper management and was pretty curbed ever since. I sent ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

KB Home - Bad experience with the new home buying

  • Deepa K.
  • Verified HomeBuyer
  • October 20, 2021
  • Folsom, CA

Bad experience with the new home buying

KB Home responded:
Hi Deepa, We're sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Sales experience was terrible

  • Yueru L.
  • Verified HomeBuyer
  • May 07, 2025
  • Elk Grove, CA

When they deliver the property , process is unprofessional, didn’t like the way sales office did , I don’t even have my mailbox keys

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor Quality

  • Anonymous
  • Verified HomeBuyer
  • November 06, 2021
  • Lincoln, CA

Poor quality materials, lack of craftsmanship, slow response, unwillingness to take responsibility for issues brought to builders attention.

KB Home responded:
Hi, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --Tyler

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1