KB Home Reviews in San Diego, CA

First we were three weeks past our estimated closing date. So we were expecting the home to be “finished” when we closed. There were numerous items not done or working. Heat did not work for over 5 days. Loaner Kitchen fan not working. Missing outlets in living room and outside. And the house had not been cleaned. They promised touch ups in thirty days, it’s been two months no touch up. List is too long to put here. We’ve had several phone calls with customer service and supervisor. They promise to get on top of it, but rarely update us. They also promise to visit and do not show up. Our neighbors have problems with their homes as well. To be honest, we love this area but would probably not would not have bought from KB. Definitely not recommending KB for any community. ... More

Very bad quality of finish and materials

Angelina, the sale person is an angel, very knowledgeable and helpful. Treat my buying like hers, very kind and caring. House is good, wish there is more bathroom compare to amount of bedroom. WILL NOT buy through KBHS loan -very pleasant in the beginning but very dishonest. Make you to sign and says she will fix but continue to drag with same price. NEVER EVER sign something that you didn't agree.

The home is absolutely beautiful. The entire staff from the construction team to the sales team are professional and friendly. There are some issues with its corporate management. They are non-responsive. Happy with the home but not happy with how certain concerns are handled or should I say ignored.

The Kb team responded quickly to our concerns. A water leak was discovered before closing that was addressed quickly. Another water leak was discovered upon inspection. Inspection showed the water pressure regulator, for our new home, is not working and the actual water pressure is double the normal one. We reported that to Kb. 2 Toilet tanks were cracked and leaking. One was replaced quickly. Plumbing contractor tried to address the other one in different ways resulting in more leaks and delays. Almost 2 weeks later, we found that the water pressure regulator was not fixed and the pressure was around 120. The Kb team was responsive but their plumbing contractor was really bad and negligent. ... More

The purchasing process was easy and without any issues. The problem was seeing the poor quality of workmanship and materials used. There is definitely room for improvement when it comes to responding to issues that you run into once you move in.

While the overall homebuying experience was not terrible, the delivery delays were incredibly frustrating. The most disappointing piece is some of the delays were avoidable but the builders poor communication and honesty was not transparent. The attention to detail in the home was lacking. Finishing details and QC before items were installed and permanently affixed is lacking. Care of craftsmanship missing. For the cost of the home, my expectations were much higher and it's obvious that things were done in a rush, which is frustrating because now I'm the one left to deal with the warranty repairs and fixes. ... More

The sales team and building super were very helpful. The loan process with KB was an absolute nightmare. Also once the 30 days are up for the team to touch up items, the team was pretty unresponsive. Make sure to get things in writing and email proof as that will be the letter of the law that they abide by.

Everything is great about the home. I would give 5 stars on everything. However, the brand new house came with mice since day 1. They sent out pest control within a few days, and all pest control did was say mice may have already been in the house before we moved. A month and a half later mice start showing up again. Asked customer service for help to determine how mice were getting in and was told by Customer Service this was basically my problem now. It's very heartbreaking being a first time home owner and buying a home with mice from the beginning.

I purchased a new home and after moving in it became obvious that the quality control was poorly managed or nonexistent. The painting was poorly completed and the subsequent touchups that were done were done in a different finish. There are other issues as well, including the dishwasher not being installed properly which resulted in it flooding the kitchen. They respond quickly to the issues but it is obvious that no one tested anything before I purchased the home and I wonder what else was not properly tested. It seems to me that they slap that houses up as fast and cheaply as possible and then deal with the fallout later. ... More

Throughout the process I have been let down by Kb homes every step of the way. If I was to do it all over I would not purchase a home with KB.

Can't fully trust what you're told.

The more I walk through the home , the more I find needing to be fixed. Most of what need to be fixed is from poor workmanship and what appears to be lack of oversight. Walls that curve, carpet with lumps, squeaky floors I have gathered 3 pages so far. KB has a good product . They really need to watch the contractors closer. KB has been challenged with the fact that Covid-19 hit and they had to lay off numerous employees. They did still push the house to market to achieve their financial goal . Unfortunately for us, we are the ones paying for it.

I suppose when a developer is going a million miles an hour to build out a new housing community, there's going to be some misses. But some are hard to get past: a dented dishwasher that didn't match the make and model originally chosen, AC installation that had the drainage lines hooked up backwards, granite counters unsealed and cracked to such an extent that the entire slab needs replacement, cabinets for a built-in fridge with a cutout too narrow to fit a standard 36" fridge, missing garage door opener panel... I could go on. It takes an exhausting amount of time and energy to repeatedly follow-up with customer service on claims. So be prepared to be diligent and advocate for what needs fixing. Prior to move in, the sales office team was very engaged, helpful, and responsive to ensure a smooth closing. If only the full homebuying experience could be as smooth as it was working with them. ... More

My experience with KB Home was disappointing

It was a terrible mistake to buy from KB home which could not deliver in a timely matter with below standard workman ship. Unlike what the company claims that they are number one, I learned the hard way about them with loss of over $20,000 during one year of waiting and responding to unrelated requests for loan documents which was ridiculous like writing essay for marketing properties. I am still waiting to hear from them about some outstanding issues.

Less than 1/2 optimal

There was a long list of issues that were documented prior to closing that I am still struggling to remediate. Some of the issues were dealt. However, big ticket items like kitchen cabinet is still pending with no visibility to resolution. The Sales staff, Construction Staff, and Customer Service staff are NOT the problem. The Staff are all super nice. But the process doesn't lead to resolutions. Had I known that the warranty claims process would be this time-consuming, I would have never closed on the house. Buying a KB home feels like I am dealing with an insurance firm, where getting claims dealt takes forever with zero visibility to issue resolution. ... More

KB sales office upgraded my flooring to wood and failed to send me a sample of the flooring. I requested 1/2 inch to 5/8 inch engineered wood! They used cheaper 3/8 wood and charged 30K. Did not send me sample! THIEFS!

This company is manned by inept people who does not car about quality of service they provide. They are very unwilling to follow up on issues after closing.

My home buying experience with KB was terrible—the worst experience I've had. I felt mistreated so many times. They took almost two years to build my house. Communication was non-existent, and when I reached out to talk to them, they acted like I was bothering them. I was unfairly treated regarding the interest rate, closing costs, and even the location of my home. If I had the funds, I would have considered legal action against KB Home. I wouldn't wish what I went through with KB Home on my worst enemy.

The sales people used high pressure tactics and misled us during the purchasing process. They did not communicate with the lender or the design center. We had to check that everything we paid for was installed. We paid for higher end cabinets and they were not even installed correctly. They came with lots of damages, they are still not fixed even though the house has closed for 3 months. This was not our first time buying a new home, but it was the worst new home buying experience. It definitely did not feel like we were purchasing a home that cost more than a million dollars. We would never recommend anyone to buy a KB Home and we will definitely not buy another one. Here are some of the things that went bad: - cabinet handles were installed crooked, and not aligned. - they come to do touch up paint and left paint drops on the floor. - all the doors are scratched or dented. - the garage door handle just fell off - while we were buying the house, all the home buyers did not get the same price adjustment, some home buyers got additional benefits even though salespeople lied and said everyone is treated the same. - the after purchase service is non-existent. There is no place to send issues. Nobody responds to emails. The only person who tries to help is the construction superintendent. - the KB team was the most unorganized group of people we dealt with. - throughout the whole experience communication we received from different people were all different. Nobody was on the same page. Everyone had different dates, deadlines or records. If we have to organize everyone’s efforts, what are they getting paid for? - it was a very unpleasant buying experience. ... More

Terrible experience. Terrible customer service