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KB Home Reviews in San Diego, CA

What San Diego Homeowners Have to Say About KB Home.

Read all 204 verified reviews from homeowners that built a new home with KB Home in the San Diego area. San Diego homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in San Diego Area

204 Reviews in San Diego Area

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.6

Responsiveness 4.6

KB Home in San Diego Area

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Customer Reviews

KB Home - Everything is great and looks great

  • Joshua E.
  • Verified HomeBuyer
  • March 25, 2021
  • Valley Center, CA

Everything is great and looks great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Nicole and Craig have been phenomenal!

  • Kevin L.
  • Verified HomeBuyer
  • February 09, 2021
  • San Marcos, CA

Nicole and Craig have been phenomenal!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB Homes made our first home buying experience a breeze!

  • Esmae N.
  • Verified HomeBuyer
  • February 03, 2021
  • Valley Center, CA

KB Homes made our first home buying experience a breeze!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Our experience with KB was great!

  • Megan R.
  • Verified HomeBuyer
  • February 03, 2021
  • San Marcos, CA

Our experience with KB was great!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Everything is great about the home.

  • Anonymous
  • Verified HomeBuyer
  • January 27, 2021
  • Valley Center, CA

Everything is great about the home. I would give 5 stars on everything. However, the brand new house came with mice since day 1. They sent out pest control within a few days, and all pest control did was say mice may have already been in the house before we moved. A month and a half later mice start showing up again. Asked customer service for help to determine how mice were getting in and was told by Customer Service this was basically my problem now. It's very heartbreaking being a first time home owner and buying a home with mice from the beginning.

KB Home responded:
Hi, we are very sorry for any frustration. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into the concern you have mentioned. -James

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 3

KB Home - The house is excellent, beautiful and comfortable

  • Ammar A.
  • Verified HomeBuyer
  • January 26, 2021
  • Spring Valley, CA

The house is excellent, beautiful and comfortable

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very informative and interactive.

  • Jasmine W.
  • Verified HomeBuyer
  • January 26, 2021
  • Spring Valley, CA

Very informative and interactive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Knowledgeable and Helpful Staff

  • Athena A.
  • Verified HomeBuyer
  • January 25, 2021
  • Valley Center, CA

KB has been in the home building business for decades. I really felt comfortable building my dream home at Bear Peak. From the moment we walked into the sales office to securing the contract, through the financing, design studio, and finally, the new homeowner orientation; the experience was smooth and wonderful. We received weekly updates from the sales staff and Project Manager which put us at ease, knowing that our home was being built to our specifications. It was truly a pleasure working with KB Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My experience with KB Home was disappointing

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2021
  • San Marcos, CA

My experience with KB Home was disappointing

KB Home responded:
Hi, I'm sorry that you are disappointed with your experience. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns. -Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

KB Home - I really enjoyed the entire process, from initial purchase of

  • Jin L.
  • Verified HomeBuyer
  • January 05, 2021
  • San Marcos, CA

I really enjoyed the entire process, from initial purchase of selecting lots to financing the loan and final walk through and to final move-in. Nicole and Chris are very helpful and patience to answer my questions. They even offer to do the touch up after move-in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great understanding and fast response

  • Jianping D.
  • Verified HomeBuyer
  • December 22, 2020
  • San Marcos, CA

They are a great team and superintendent Craig is awesome. Very knowledgeable and responsive fast. Sales lady Nicole very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Yes Of course it’s amazing homes

  • Solaf A.
  • Verified HomeBuyer
  • December 15, 2020
  • Spring Valley, CA

Yes Of course it’s amazing homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The team was great

  • Jerry F.
  • Verified HomeBuyer
  • December 08, 2020
  • Spring Valley, CA

The responsiveness of the team was great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Incentives

  • Anonymous
  • Verified HomeBuyer
  • November 24, 2020
  • Spring Valley, CA

Escrow closed within 30 days and all builder personnel involved were very helpful, friendly and they have greatly contributed to the smooth transition from our initial purchase to our final move-in.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great home buying experience.

  • Maria V.
  • Verified HomeBuyer
  • November 05, 2020
  • Spring Valley, CA

Great home buying experience. Thanks

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They are patience and willing to work with first time home owners.

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2020
  • Spring Valley, CA

They are patience and willing to work with first time home owners.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Jeffrey W.
  • Verified HomeBuyer
  • September 22, 2020
  • Valley Center, CA

The process was pretty good, fairly streamlined.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

A solid house, but there was a lack of trust to the sales rep afterwards

  • Dmitry G.
  • Verified HomeBuyer
  • September 15, 2020
  • Valley Center, CA

We bought our house from KB Home in Valley Center, CA. I asked a sales rep not to rush closing the deal as I wanted to avoid any mistakes. She made us feel that we had no choice, but to buy one of "the last two" houses left, while a half of the community was still being built. Then she neglected to offer us to customize our house in their KB Studio. The house, which she offered was completely built out and we had no choice, but to agree to buy it as it was without any customization. The funny thing is that they are still showing and building those houses. Was she lying to us in the first ...

Total Score 4


Quality 4

Trustworthiness 2

Responsiveness 5

KB Home - They are very good with everything but I wish their stuff was

  • Maithem A.
  • Verified HomeBuyer
  • August 26, 2020
  • Spring Valley, CA

They are very good with everything but I wish their stuff was better thanks

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Tim K.
  • Verified HomeBuyer
  • July 21, 2020
  • Valley Center, CA

Thanks to the staff at Bear Peak (Angelina, Rory, and Shawn), our buying experience was seemless. KB is fortuitous (that means lucky), to have them on their staff.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Helped me find my dream home!

  • Gabriella L.
  • Verified HomeBuyer
  • July 14, 2020
  • Spring Valley, CA

I cannot rave enough about my experience with KB Home. I am a first time buyer and they made the experience a memorable one. They were able to help me through the buying process and accommodate my schedule, as I am also in the military. I highly recommend working with them and am beyond pleased with my home buying experience. 5 stars all around!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor workmanship

  • Frank H.
  • Verified HomeBuyer
  • July 14, 2020
  • Valley Center, CA

The more I walk through the home , the more I find needing to be fixed. Most of what need to be fixed is from poor workmanship and what appears to be lack of oversight. Walls that curve, carpet with lumps, squeaky floors I have gathered 3 pages so far. KB has a good product . They really need to watch the contractors closer. KB has been challenged with the fact that Covid-19 hit and they had to lay off numerous employees. They did still push the house to market to achieve their financial goal . Unfortunately for us, we are the ones paying for it.

KB Home responded:
Hi Frank, we are very sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – James

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Less than 1/2 optimal

  • Marcos S.
  • Verified HomeBuyer
  • June 24, 2020
  • Spring Valley, CA

Less than 1/2 optimal

KB Home responded:
Hi, Marcos, we are very sorry for any frustration. If you would like assistance please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -- Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Very pleased with the new home purchased

  • Anonymous
  • Verified HomeBuyer
  • June 19, 2020
  • Chula Vista, CA

KB Homes is the best in San Diego CA

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy about my new KB Home

  • Thomas R.
  • Verified HomeBuyer
  • April 30, 2020
  • Vista, CA

Responsive team helped me with my dream.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5