KB Home Reviews in San Diego, CA

It was a terrible mistake to buy from KB home which could not deliver in a timely matter with below standard workman ship. Unlike what the company claims that they are number one, I learned the hard way about them with loss of over $20,000 during one year of waiting and responding to unrelated requests for loan documents which was ridiculous like writing essay for marketing properties. I am still waiting to hear from them about some outstanding issues.

Less than 1/2 optimal

Quality control is a problem

There was a long list of issues that were documented prior to closing that I am still struggling to remediate. Some of the issues were dealt. However, big ticket items like kitchen cabinet is still pending with no visibility to resolution. The Sales staff, Construction Staff, and Customer Service staff are NOT the problem. The Staff are all super nice. But the process doesn't lead to resolutions. Had I known that the warranty claims process would be this time-consuming, I would have never closed on the house. Buying a KB home feels like I am dealing with an insurance firm, where getting claims dealt takes forever with zero visibility to issue resolution. ... More

KB sales office upgraded my flooring to wood and failed to send me a sample of the flooring. I requested 1/2 inch to 5/8 inch engineered wood! They used cheaper 3/8 wood and charged 30K. Did not send me sample! THIEFS!

This company is manned by inept people who does not car about quality of service they provide. They are very unwilling to follow up on issues after closing.

My home buying experience with KB was terrible—the worst experience I've had. I felt mistreated so many times. They took almost two years to build my house. Communication was non-existent, and when I reached out to talk to them, they acted like I was bothering them. I was unfairly treated regarding the interest rate, closing costs, and even the location of my home. If I had the funds, I would have considered legal action against KB Home. I wouldn't wish what I went through with KB Home on my worst enemy.

The sales people used high pressure tactics and misled us during the purchasing process. They did not communicate with the lender or the design center. We had to check that everything we paid for was installed. We paid for higher end cabinets and they were not even installed correctly. They came with lots of damages, they are still not fixed even though the house has closed for 3 months. This was not our first time buying a new home, but it was the worst new home buying experience. It definitely did not feel like we were purchasing a home that cost more than a million dollars. We would never recommend anyone to buy a KB Home and we will definitely not buy another one. Here are some of the things that went bad: - cabinet handles were installed crooked, and not aligned. - they come to do touch up paint and left paint drops on the floor. - all the doors are scratched or dented. - the garage door handle just fell off - while we were buying the house, all the home buyers did not get the same price adjustment, some home buyers got additional benefits even though salespeople lied and said everyone is treated the same. - the after purchase service is non-existent. There is no place to send issues. Nobody responds to emails. The only person who tries to help is the construction superintendent. - the KB team was the most unorganized group of people we dealt with. - throughout the whole experience communication we received from different people were all different. Nobody was on the same page. Everyone had different dates, deadlines or records. If we have to organize everyone’s efforts, what are they getting paid for? - it was a very unpleasant buying experience. ... More

Terrible experience. Terrible customer service