KB Home Reviews in San Jose, CA

The studio experience was great, we were really able to understand and bring out the full potential of the space we were given. When we had any questions, our service rep Bobby helped us at any and all hours. Construction did finish rather late and we had some areas that needed fixes still, like kitchen cabinet missing a board, water leakages in the balcony, and stovetop installed crookedly. Overall 4/5 for the good service but construction issues

We experienced a number of issues, such as bathroom sink cracked, doors can't close, some parts are missing etc...... Some contractors didn't response call for repairs, such as carpet repairman refused to answer phone calls, text message..... Hopefully, things will move faster in 2023.

I had a great experience getting help fixing any issues I had. The quality of work is great as well. Really happy with my purchase through KB Homes.

Buying a home through KB Home was the best decision I made as a new homeowner. The team all around is extremely professional and genuinely cares about you understanding the process.

A huge thank you for favors being offered and completed on big and small fixing jobs to Duke Hoàng and Ryan Brown.

My condo was finished and my keys were given on time and walk through was exceptional and very informative . The builder and his team was very responsive, timely and quick in troubleshooting. Overall it was a wonderful experience and ambiance atmosphere. Thank you and have a wonderful new year. SA

Great experience with kbhome! Good job.

I had a wonderful experience with KB sale staff and loan processing. I just wished KB has better workmanship and materials. However, KB representative is willing to work out the issues and make sure it would be taken care of. Overall, I am happy with my new home. There are many more years to come. So I will have to wait and see.

Duc was an amazing sales person to work with and made the whole process seeming less for my wife and I to buy our home

I have enjoyed working with KB Home with Ryan Brown and Christine Ayroso. Great experience and top notch service. Thank you.

As a first time buyer we had a great experience with KB homes they helped us thru the process and we couldn’t be happier.

The KB team helped our family in each and every step. All team members were friendly and they always paid attention to details. They reported weekly to us. So, we were able to see the progress closely. The customer service team was very responsive and helpful even after we moved into the new house.

Everyone on the sales team were great. The process of picking options was easy because of a great employee.

You hire ppl that do cheap work, you use cheap material and i have been constantly on email having isues being resolved. Thr floors ate damaged and i have not been able to fully furnish my home until you correct them and i have been here over a month. My experience has been a headache- contractors in my home constantly repairing your low quality construction defects.

Ryan, Christine, Eric, Nancy, and Blanca were all great throughout the whole buying experience. The whole team from start to finish have great knowledge and great customer service skills.

Need to level switch light

Overall it was a memorable and happy experience.

Everyone was excellent!! The got back to my questions quickly and were very wonderful to work with!! You have an amazing group of people!!

I like KB home and the service from the contract to warranty service including contract process, weekly update during construction and walk through with the expert and then very convenient move-in process. Feedback and response is really quick. Warranty service is very nice and very kind. They are very responsible. I definitely recommend KB home.

Liked the overall experience

Starting from Sales, the KBHome staff kept us updated about the development. The KBHome finance was a disappointment as they took all the documents, checked my credit score but they were not able to come with a lower rates compared to external vendors. The after sales staff were also great. They were very prompt in their actions. Only thing they could do here is to better accomodate our requests within our timelines. I do agree that most of the staff gets allocated to various works but I felt that for the work that we had in our place and for the experience the contractors who were working in my house for the issues, they could have done within our requested timeline. As a result of it, the work is still left in my house. ... More

I’ve had good moments with KB in buying a house. Problem is, they partner with KPS for electrical and cable wiring. The job done is horrible. Wires are not terminated, and some wires are not connected. I have been begging for them to come and finish their jobs… It’s already taking them over 3 months

Everyone has been pretty knowledgable and helpful.

Very satisfied with the home and the entire process

Through the process of finding a house I had an issue of not finding value for the prices asked in the market until i saw KB homes, you get what you pay for