KB Home Reviews in San Jose, CA
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What San Jose Homeowners Have to Say About KB Home.
Read all 151 verified reviews from homeowners that built a new home with KB Home in the San Jose area. San Jose homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in San Jose Area
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Customer Reviews
KB Home - It was a very simple and pleasant experience
- Gev K.
- Verified HomeBuyer
- April 15, 2021
- San Jose, CA
It was a very simple and pleasant experience
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great customer services
- Claudia G.
- Verified HomeBuyer
- April 15, 2021
- San Jose, CA
all staff members are very friendly
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
KB Home - first time buyer, understanding that nothing is perfect.
- Mengwen C.
- Verified HomeBuyer
- December 22, 2020
- San Jose, CA
first time buyer, understanding that nothing is perfect. but the staff and team is doing a lot of efforts to make the experience great and smooth, which is awesome!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
KB Home - It was great experience buying the home from KBHomes.
- Saaksham K.
- Verified HomeBuyer
- November 06, 2020
- San Jose, CA
It was great experience buying the home from KBHomes. Good prices with modern outlook.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
KB Home - Excellent people and very knowledgeable.
- Nakul S.
- Verified HomeBuyer
- July 17, 2019
- Milpitas, CA
Excellent people and very knowledgeable. Great customer service end to end.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - Overall excellent and smooth buying experience
- Abhijit S.
- Verified HomeBuyer
- June 16, 2022
- Gilroy, CA
It was my first home buying experience, and KB did an excellent job delivering the house on time during the middle of the pandemic. Everyone did fantastic work, from the sales staff to customer service, making the home buying experience smooth and easy.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - My customer service rep, Ryan was amazing.
- Sylvia P.
- Verified HomeBuyer
- July 14, 2021
- San Jose, CA
My customer service rep, Ryan was amazing. He was highly responsive to emails and texts when I had questions and if any issues arise. During the orientation, he provided detailed information and caught all the small issues that needed to be fixed. He also went the extra mile by offering any services that I needed help on. For an example, mounting my TV on the wall. He was very reliable and always willing to help, even after the closing date. 10/10 rating for him!
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Whole buying experience and Customer Service
- Siva T.
- Verified HomeBuyer
- January 04, 2021
- San Jose, CA
Its a great pleasure and happiness from the whole buying experience. We are so happy to have this home at a great deal. Most importantly Service provided and the follow-ups are pretty good and very responsive. It improves our trust towards this huge purchase.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Sales representative and loan consultant was superb. Very knowledgeable and caring.
- Andre P.
- Verified HomeBuyer
- November 05, 2020
- San Jose, CA
Such a great experience. The team made things simple. Our walk through experience was rushed, but we are working on the issues. Like to see more followup from customer care team to ensure open items identified are closed. Overall, great company.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
KB Home - Great property value for the price paid.
- Anonymous
- Verified HomeBuyer
- February 01, 2022
- San Jose, CA
Great property value for the price paid. Plan 2 unit square feet is very reasonable compared to units in Sunnyvale and Mountain View areas. However, space is not well utilized in design. Quality of workmanship and materials is poor. It almost feels like everything is done in a rush and not well thought. Water is extremely hard - water softener and filtration are additional costs that home owners need to think of.
Total Score 5
Quality 2
Trustworthiness 5
Value 5
Responsiveness 5
Design was stellar, great customer service, construction had delays
- Harry H.
- Verified HomeBuyer
- January 17, 2023
- San Jose, CA
The studio experience was great, we were really able to understand and bring out the full potential of the space we were given. When we had any questions, our service rep Bobby helped us at any and all hours. Construction did finish rather late and we had some areas that needed fixes still, like kitchen cabinet missing a board, water leakages in the balcony, and stovetop installed crookedly. Overall 4/5 for the good service but construction issues
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
KB Home - Starting from Sales, the KBHome staff kept us updated about the
- Anonymous
- Verified HomeBuyer
- July 31, 2022
- Gilroy, CA
Starting from Sales, the KBHome staff kept us updated about the development. The KBHome finance was a disappointment as they took all the documents, checked my credit score but they were not able to come with a lower rates compared to external vendors. The after sales staff were also great. They were very prompt in their actions. Only thing they could do here is to better accomodate our requests within our timelines. I do agree that most of the staff gets allocated to various works but I felt that for the work that we had in our place and for the experience the contractors who were working ...
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Very easy experience.Great customer service.
- James C.
- Verified HomeBuyer
- May 16, 2023
- Gilroy, CA
The KB staff made it very easy! Very accommodating. Ryan is great!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Helpful individuals like Ryan and Hoang.
- Anonymous
- Verified HomeBuyer
- October 01, 2021
- San Jose, CA
The customer rep, Ryan, for the builders that were actually building the home was great. Very informative, helpful, and responsive. There were a lot of minor fixable issues and overall some quality issues with the home. Things like scuffed baseboards, dents and small holes in the walls. A lot of it seems addressable and nothing major where it woule be unfixable has been seen or found. This is a review a couple months into closing so it will have to wait and see how the place holds up in a couple of years. I’ extremely happy with how responsive the builder is at addressing issues found in the ...
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Affordable tome homes to buy at a lovely (top of the hill) location in the Bay Area
- Karthik C.
- Verified HomeBuyer
- December 15, 2020
- San Jose, CA
Affordable homes, nice hill views and prime location
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Very great and unforgettable.
- Anonymous
- Verified HomeBuyer
- July 19, 2023
- Gilroy, CA
Everyone was very helpful from beginning to end. It felt like the Sales Agent wanted us to purchase the home and they did all they could to insure our purchase went smoothly. After the purchase, KB Homes continued to make sure our house became a home by providing various professional courtesies for our property. We are very happy we chose KB Homes as our builder.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
KB Home - KB homes are very good brand but response to issues are not great
- Ranga A.
- Verified HomeBuyer
- March 09, 2021
- San Jose, CA
KB homes are very good brand but response to issues are not great
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Repeat Homebuyer
- Anonymous
- Verified HomeBuyer
- August 25, 2020
- San Jose, CA
There are many moving pieces in buying a new home to be built. KB helps provide the road map to get you from beginning to end and make the entire process as simple as possible. The wide range of homes to choose from as well as the ability to make interior selections made their homes a great fit for my family. Transitioning to being a new homeowner can be overwhelming, but the service teams continue to check in after you move in and are attentive toward issues that come up as well.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
KB Home - Good model plans but quality of materials is average
- Anonymous
- Verified HomeBuyer
- February 04, 2020
- Milpitas, CA
Good model plans but quality of materials is average
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
KB Homes Circuit , Milpitas CA - Stay is good so far, HOA seems very high for the provided facilities
- Abhijeet B.
- Verified HomeBuyer
- April 23, 2019
- Milpitas, CA
Moved to new home a month back, no issues with any plumbing, electricity points. Construction quality seems good. Lot of units are still under construction and that causes some disturbance . HOA is very high for the facilities provided. Play area for children can be made better. Few outdoor exercise equipment provided are of no real use, they could have instead provided a gym or second play area for kids. Or rather reduce HOA.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
KB
- Matthew F.
- Verified HomeBuyer
- September 12, 2023
- Gilroy, CA
We have already encountered multiple issues and if it weren’t for KB’s great customer service we would be leaving a worse review.
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
Overall great experience
- Siva K.
- Verified HomeBuyer
- May 05, 2020
- Milpitas, CA
the whole team was patient and helped us address all our questions
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Overall satisfied
- Anonymous
- Verified HomeBuyer
- January 28, 2020
- Milpitas, CA
Overall good buy. Material quality is barely average. Upgrades are pricy.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Anh
- Anh L.
- Verified HomeBuyer
- December 21, 2022
- Gilroy, CA
I had a wonderful experience with KB sale staff and loan processing. I just wished KB has better workmanship and materials. However, KB representative is willing to work out the issues and make sure it would be taken care of. Overall, I am happy with my new home. There are many more years to come. So I will have to wait and see.
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 4
Issues
- Anonymous
- Verified HomeBuyer
- January 31, 2023
- Gilroy, CA
there was some quality built issues with our home. We reached out to the customer service representatives to have the issues correct. They were good at accommodating the requests and fixing the issues.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
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