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KB Home

KB Home Reviews in Santa Cruz, CA

What Santa Cruz Homeowners Have to Say About KB Home.

Read all 78 verified reviews from homeowners that built a new home with KB Home in the Santa Cruz area. Santa Cruz homeowners have rated KB Home an average 4.9 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.9 out of 5 stars in Santa Cruz Area

78 Reviews in Santa Cruz Area

Star Rating Breakdown

5 ★ 69

4 ★ 6

3 ★ 1

2 ★ 2

1 ★ 0

Ratings by Category

Overall 4.9

Quality 4.7

Trustworthiness 4.8

Value 4.8

Responsiveness 4.7

KB Home in Santa Cruz Area

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Customer Reviews

KB Home - Expected better response to issues in regards to the home when

  • Anonymous
  • Verified HomeBuyer
  • November 01, 2020
  • Hollister, CA

Expected better response to issues in regards to the home when we received keys. But once you get your keys to your home it’s up to the home buyer to constantly be on it, or your issues will be forgotten.

Total Score 3

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Ughhh

  • Anonymous
  • Verified HomeBuyer
  • December 10, 2019
  • Hollister, CA

I’m sure it’s a great business at the top but I’m not sure who’s driving this bus at the builder level. We shouldn’t be using the word super in the description of superintendent.

KB Home responded:
Hello, we are sorry to hear that you had an unpleasant experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --James

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 3

KB Home - Please do your research before purchasing any home, not just

  • Cristina M.
  • Verified HomeBuyer
  • March 22, 2021
  • Hollister, CA

Please do your research before purchasing any home, not just KB, but any home. Check reviews online and also check Better Business Bureau (BBB). I wish I would have done more research before purchasing my Sunnyside Estate home.

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1