KB Home Reviews in Ventura, CA

The quality of their workmanship and materials could be better. The garage door is very noisy and one can hear the footsteps very loud when people walk on the second floor.

KB’s model is cheaper the better.

KB Homes has build and designed our perfect home! The buying process was great! Unfortunately a couple of times the superintendent of the build missed to set up the walkthroughs during construction. We did do one walkthrough prior to the flooring being installed. Beautiful home! As with all new builds a lot of little details that needed attention but builder is addressing all of them graciously.

Great options at reasonable prices

I have had a great experience with everyone who has worked with me at KB Homes. I bought my Townhome 5 months ago. I was able to upgrade my home and pick out what i wanted. Andi in the sales office was so nice and amazing to work with. She made the whole process of buying a home easy. Sal has helped me with everything after i moved in. When i call him to come over to help fix something he responds right away. Sal and Andi have been there the whole time since i bought my Townhome. The quality of the home is not what i expected. This home was built was built so fast and had so many people working on it. I repainted my house. I did not like the way things were installed here. I did get everything fixed. ... More

Janee communicates well with us. Easy to reach

It was a very long process. From being pre-approved in early August until receiving our home in late March. Understandably with the pandemic going on the KB team in Santa Paula had a very tough job breaking bad news after bad news. From time lines being pushed back, to our entire 1st floor windows and slider being smashed in. But, we kept our hopes up and trusted Christian (at the Santa Paula location). He told us everything was going to be taken care of and done the right way. Now we are very happy in beautiful house, so I thank you and your team.

My wife and I love our townhome. The sales staff was professional, honest and helpful. The after sales staff has been helpful with a couple of minor issues and they are timely in their response. Unfortunately, we have had less than a happy experience with the KB mortgage side of the business. I will not recommend them.

Okay grading. A little to pricey for a few cheap looking standard fixtures like the flooring.

We were pleased with the overall buying experience

Overall Good experience. I would like to have better model displays in Design Studio.

Attention to detail could use improvement.

There were a number of things wrong with the house after we moved in but the construction manager and his staff were very responsive and quick to fix them.

Closing date is critical problem. we didn't know until last minute. It is not easy for us to plan to move with mover. We wish had more time to plan.

Overall, the quality of the build is great. Because the house is so basic, you're inclined to upgrade a bit. Decided to upgrade light fixtures in bathrooms and dining room. Big mistake. The bathroom fixtures were not centered to the sink and are closer to the wall. So much for having a design element. In addition, We were stuck getting a Lot that we didn't want, but agreed to it because we were told we could build a certain design on that lot (Farmhouse), which is the design we wanted out of the four choices. Two days later, we were told that we could no longer have the Farmhouse and that we had to have a certain style (Italian) because supposedly the plans were already submitted to the City. I feel like the plans would have had to be submitted much earlier if that were the case and that the Sales Agent must have known it was an Italian lot before telling us we could get a Farmhouse. Unfortunately, not being able to choose the style of home really messed with our experience as it's an option that is used to entice buyers to purchase with KB. The home wasn't 100% ready when we moved in, but the Superintendents (I went through 3 in the span of the 6 month build/purchase process) did follow up to make sure our concerns/questions were answered after moving in. Overall, happy with the home, not with the process. There's definitely lot of room for improvement. ... More

You guys can do better. KB is a big corporation. I was expecting great service and quality. I am disappointed with the whole experience. This is not my first new home I purchased.

While I am mostly satisfied with my home, KB was not at all responsive to my issues during the construction. It was delayed by nearly a year but they wouldn't actually tell me that. They gave me an initial date and, once that passed, they wouldn't give me a date again until construction was complete (not even an estimate). Everyone I worked with at the start was either laid off or quit at some point during the construction. Our service team was laid off as soon as we closed escrow so we now have no one to go to in response to issues. We are told someone is about to be assigned to us but we closed escrow a few months ago. Overall we mostly like the house, and the employees are nice, but the corporate standard for customer service is far below anything I've ever experienced before. ... More

Generally speaking, all the personnel are very kind and helpful. The only thing made me somewhat upset is your loan company was not very efficient, Jose is nice but the whole process is not a pleasant experience.

i think the communication was not great. i needed to be on top of the sales team and the lender to get answers

Overall issues were with promises made that were not fulfilled

The kitchen cabinet (style and color) selection was not to our liking. There was very limited choice. In the end, we had to repaint the whole cabinetry. Also within month of moving-in, one of the cabinet drawers door fell down - poor quality and materials.

Very bad construction. Construction manager is very bad

my only advise would be prepare for the worst and be happy when its not so bad. i would consistently follow up with everything because there will be too many mistakes to count. the end product will not be that great and you will have to redo a lot of the work. DONT GET OPTIONS, get the bare bones basic because you will be disappointed, take that money you saved on options and have it done after the builders is finished

good sales group but build process was really a bad experience

Once you sign the purchase agreement get ready for delays, broken promises and costly mistakes that will most likely delay your closing. We have been in our home a month and a half, had to leave for 5 days for them to do the repair work to the house at the end of October and still have not received reimbursement as promised. Their vendors do NOT wear masks so beware of that if you are at high risk for COVID. Our solar is still not set up and the HOA rep does not respond for weeks at a time.