KB Home Reviews in Denver, CO

Great experience up until turn over of the home. several ongoing issues, no landscaping yet (and no sign of it happening anytime soon). get the feeling that there is a "pass the buck" mentality going on. with all that said, we are really happy with the home. just frustrated that we have/had to deal with some of the issues that should have been done at or prior to closing.

Be sure your home is ready to your satisfaction before you close on the sale !

SALE AGENT AND CONSTRUCTION MANAGER GAVE AN EXCELLENT SERVICE JUST THE CONCRETE CONTRACTOR DID A TERRIBLE JOB. TWO ISSUES: GARAGE FLOOR WITH HOLDS AND STEPS STOOP IN THE BACKYARD

Kept me informed all along the way

It was great and all the staff was good

Good house only issue is some items about 6 weeks over due

Construction process went well. Mortgage and closing was not good

Sales, design, closing and construction staff were all great to work with. In a pandemic year prohibiting in person contact, we had to make many design and construction decisions from afar. Not the best way to do things, but we got them done with the support of the KB Home staffers. Most all glitches and construction issues were corrected and solved under the direction of the construction supervisor.

I work in construction and my jobs are never as messy as the job site was at my new house. Food spilled on the subfloor trash everywhere. I still find trash in my yard from the construction process. Sump pump was in the wrong location, electrical was not correct run, miss matched paint on closet doors, lots of drywall issues, tiles chipped and not grouted, door trim impropriety installed, broken appliances and the house was never properly cleaned before they turned it over. Very disappointed in the construction and delivery of final product, about 45 days after closing and still have outstanding issues. ... More

The home is beautiful but it’s been challenging fixing the issues from building them too fast.

Sales people are great, friendly, knowledgeable. Can't comment on the trustworthiness, I've only been in-home about 40 days, that's to-be-determined. Also to-be-determined is my opinion on the quality/workmanship, as I'm having an appliance issue already, as well as an issue with a window.

Overall experience was good. The construction team is excellent and responsive

Nice floor plans but concerning craftsmanship. Terrible basic options which practically force you to pay extra to upgrade. KB has a long way to go to be a quality builder for the extreme price point.

Warranty followup has been good.

We were very excited to work with KB because the sales team is great at making the presentation and making a lot of promises. Unfortunately, many of those promises were not delivered or brushed off. After we moved in, there were too many issues, small and bigger ones that need to be addressed. Yes, the warranty team is responsive but it requires us to be at home each time we wait to someone to show up to fix something. We are in the house for 6 weeks now and I had to take 8 days off from work to be at home. That is incredibly inconvenient for a brand new house.

Some items were wonderful and other items were average to below average for the price paid

numerous miner issues (i.e. paint and flooring) among others seem to keep cropping up

Still waiting on small repairs. Been 8n home almost two months and still don't have hoa welcome package. Put natural gas line to close to homes on our street now having to re-due digging up lines around homes for repair been three weeks with no end in sight. No information on when they plan to finish or start on landscaping in front on home.

I appreciated the excessivly friendly and cordial demeaner of the people I interacted with. Which set me up to be extremely DISAPPOINTED when my repeated attempts to get Jossie to help me access my mailbox failed. I emailed her twice to ask which mailbox is mine. The first she said it was written in the envelope and, when I said I had thrown it away, basically said there was nothing she could do. I called her and she continued. I got angry that she would not tell me how to resolve the issue. I made several threats to give bad reviews, and she responded that it was my fault for throwing away the envelope. She claimed that she had told me that. I DO NOT remember that. Why would I throw the envelope away if it was the only way I could find out my mailbox number? I continued to threaten her. Then she finally gave me the phone number of the lovely lady that helped me get the number. So why did I have to threaten bad reviews just to get her job? That whole situation left a really bad taste in my mouth. ... More

The sales and construction team were better than average. I wish that the architect put more thought into the room designs and that the building supervisor would have communicated the changes made from the model. KBHS was terrible, use your own lender. We love are home and will continue to work with the warranty department to fix issues.

The quality of the finished product at final walk through was not as expected. The project manager did not seem concerned that this final issues we pointed out 2 weeks before closing were not fixed the day before we were to close. We had to beg them to get the issues fixed 24 hrs. before closing. We have also had a number of issues after closing. The driveway needed to be redone twice and the roof leaked into the home and things got wet inside. Other than that we like the home and the floorplan works well.

During construction- take care of the surrounding property for those who have moved in during construction.

Quality of workmanship needs improvement. Sales office misrepresented details.

Overall my home is nice but I wish the quality of work would have been better. Some of the work was done subpar and I have some items that need to be addressed because they were not done correctly at all. For the price I paid for the home I would have expected the workmanship to have been better.

Slow to get things repaired correctly