KB Home Reviews in Denver, CO
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What Denver Homeowners Have to Say About KB Home.
Read all 332 verified reviews from homeowners that built a new home with KB Home in the Denver area. Denver homeowners have rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Denver Area
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Customer Reviews
Nations #01 Most Incompetent Builder.
- Brian T.
- Verified HomeBuyer
- June 23, 2022
- Castle Rock, CO
We closed on our house over 60 days ago and you still have not completed building it. Issues pointed out to the team months before we closed are still not resolved. Management lies and makes promises they have no intention of following through with.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
They have repeatedly over promised and under delivered.
- Annette P.
- Verified HomeBuyer
- May 05, 2022
- Parker, CO
There is a consistent lack of quality in both the materials used and the workmanship that went into the construction of this house . And trying to get the most basic items fixed has been a disaster. Again, they have over promised and under delivered.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
KB Home - Very hard to get in touch to have issues fixed with the house.
- Maxx L.
- Verified HomeBuyer
- April 20, 2022
- Parker, CO
Very hard to get in touch to have issues fixed with the house. Was told it was a two car garage but only fits one. Have not hear back for a couple months about fixing that issue and other issues with my house
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
KB Home - Expect delays.
- Anonymous
- Verified HomeBuyer
- October 19, 2021
- Brighton, CO
Expect delays. Expect miscommunication. Expect issues with the build.
KB Home responded:
Hello, we are very sorry for any frustration and would love to have somebody contact you. Please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. -James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible experience
- Tony F.
- Verified HomeBuyer
- July 14, 2021
- Castle Rock, CO
Absolutely the worst home building experience I have ever had. Overpromised and underdelivered, untrustworthy and unresponsive staff, poor workmanship. I closed in May and still haven’t gotten to finished product.
KB Home responded:
Hi Tony, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Tyler
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
KB Home - My previous review detailing my displeasure with our home was
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- Aurora, CO
My previous review detailing my displeasure with our home was rejected for “legally sensitive content,” without specifying what (if any) it applies to, so unfortunately maybe this is generic enough: KB Homes representatives often paid little attention to detail, communicated poorly, did subpar work, and doesn’t ensure that alcohol isn’t present at construction sites.
KB Home responded:
Hello, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. Best wishes. -James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Failed to follow up
- Richard P.
- Verified HomeBuyer
- December 18, 2020
- Castle Rock, CO
My main issue was when things went wrong, on more than one occasion, KB failed to escalate and get resolution. Would not recommend.
KB Home responded:
Hi, Richard, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -- James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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