KB Home Reviews in Denver, CO

Warranty group is has responded slowly or not at all to post closing issues

Stressful, arduous experience building a new home with KB - sub par contractors - sub par Project Managers who didn’t know how to manage a job and the result is a sub par home which I will have to already update and renovate. What should have been an exciting time in my life turned out to be anything but with me having to micro-manage them and beg for the job to be done right - mistake after mistake cost valuable time - took 15 months to get into the house.

The standards are far below what they should be for this price point. I felt like I had to oversee construction to get anything close to what it should be and still have quality issues that will never be right.

Complete disregard and lack of expected quality craftsmanship for a $550K home. Lots of cutting corners to push towards a short-deadline closing. Lots of pressure put on building superintendents and managers to close the books on several homes at the same time. First night in the house the thermostat went bonkers and started the A/C when it was 19 degrees outside. Brand new whirlpool oven didn't work for nearly two weeks. Rather than bring us a new one like we had asked they deferred us to their home warranty department. Well over 20 items still awaiting fixes and or repairs after being in the home for almost two months now. We are very concerned about the long-term probability of greater unseen (aka under-the-skin/below the surface issues and concerns arising from the obvious poor craftsmanship and rush to close. Easy to put some of the blame on us the buyers for accepting after the final inspection, but not something taken lightly when you've been living in a hotel and air BnB for a month while getting promise after promise by the builder that everything's going to be taken care of to 100 percent of your satisfaction, and that your home will as good as or better build quality than their best model home. Yes, that's precisely what we were told on several occasions. Couldn't have been farther from the truth. In hindsight I never should have accepted/signed or gone to closing, but instead played hardball and insisted on them refunding me my $10K earnest money and took my business elsewhere. My only concern with this thought is that I think the lack of quality craftsmanship in the new homes being built in this area is more wide-spread than I can imagine. I wonder who's really passing the various inspections of these homes at the city level? Lastly, our poor neighbors. We consider ourselves fortunate the we are not having to deal with the plethora/myriad of issues they're having to deal with as I speak. These poor folks have been having no-kidding deplorable and unimaginable issues. To the point where they are about to go after them with a class action lawsuit demanding compensation for their time or the full refund/buy back of their homes. It's really unacceptable how KB Home has treated these retired folks who have worked hard their entire lives only to have to deal with this kind of stuff. ... More

Having lot of post closing issues and those are not addressed properly. No point of having 1 month check in of everything has to go through the product warranty.

KB had a lot of supply chain and labor problems as did all builders. So they rushed the inspection process to get to closing and get my money. After that it has been like pulling teeth to get them to finish the items that they PROMISED to take care of. Now that winter has set in I expect most items will not be addressed until spring. In retrospect, I would recommend have your own inspector submit a report before closing and to not close until the items are addressed. Don't count on KB to fix things after you close. And they continually harassed me top submit this review, so here it is.

Worst home buying experience ever. We will never buy a KB home again.

Quality of workmanship & materials is the worst. All the money spend on upgrade are absolute waste of money and time. Build quality is so poor in comparison to other builders, are horrible. My first experience with KB Home was worst, so I will never buy in future and will not recommend any one to buy from KB Homes.

It’s been almost two months and things are still not completed. This was not a good experience, I really have nothing. Ice to day so I won’t say anything.

We had many items on our list from the walkthrough that needed to be addressed. Some minor and some major flaws. 6 weeks later nothing done or committed to being fixed. Spent $$$ on upgrades. Upgraded wood floors have defective boards, whitish color where stain is missing, many scratches and holes. Upgraded cabinets, inconsistent stain. whitish stain on several doors, scratches and doors falling off their hinges. I have personally fixed many items on our "to do list" The customer service people and sales people are all very nice and assure me they will fix issues. But Douglas County came off Stay at Home quarantine May 1st and I cannot get anything scheduled. The tell me no one will come inside to do repairs. They promised they would get all outside issues fixed, but not much done in last 3 weeks. I wish I could rate them higher on being trustworthy but I am afraid some items will never be fixed. We thought we were being diligent working with construction foreman during construction . My feeling is upper management is more concerned with closing homes, getting them off their books and making corporate quarterly projection than delivering a quality home. ... More

Not very good customer service

I still have issues in my home that have gone unresolved. Warranty refuses to answer my calls after complaining about a shower that continues to spew water out of my walk in shower because of poor quality craftsmanship. They said they fixed it but only said that just so they can buy more time and let the Warranty run out so they don't have to deal with my home. Beware when buying from this builder you might also find unwanted things in your basement bedroom should you decide to finish you basement with KB homes.

Sales staff (Theresa), GC (Glendon, Oz), warranty (Jaime)and design center (Jenna) personnel were great, responsive and awesome to work with so our scores don’t reflect on them in anyway. Current issues or qestions are dealt with quickly. Issues brought up to higher personnel during build were never corrected or solutions were never offer so we were stuck what we got. The renderings did not match our final product because that’s all we could go off of. The materials (stone, paint and elevation)were altered and not addressed with us on how it would “really” look. VP didn’t want to correct an exterior we didn’t like or select, or even offer another solution to any of our concerns or discrepancies, “sucks to be you” outcome. Poor customer service on her part and almost ruined our entire experience and considered very hard to pull out completely. ... More

Absolutely the worst home building experience I have ever had. Overpromised and underdelivered, untrustworthy and unresponsive staff, poor workmanship. I closed in May and still haven’t gotten to finished product.

KB promises 100% completion before move-in, but they did not deliver on their promise. Our home was far from being completed with numerous flaws and construction problems. We are still dealing with issues that have not be fixed or even addressed. Our neighbors have similar or worse issues. I have purchased other new home in the past and have never had such a bad experience. If I had to do it over again, I would not buy a KB home.

I would never recommend a KB home to anyone based on my experience.

Unfortunately, what was supposed to be an enjoyable experience turned out to be far from it. Due to a changing home sales market in June/July we struggled to get our (previous) home under contract. KB didn't care. Not only did they not want to work with us to still close on our new home, they literally gave us an ultimatum. On July 19th, we received an email which read; "Get your home under contract by Saturday, July 23 or we will consider you in breach of contract and sell them home to another buyer. If we are able to sell the home before August 30, we will return your earnest money. If not, you will forfeit the money." It's important to note that our close date wasn't until August 10. After doing some research we learned that this happened because they wanted to get the home off their books prior to their next quarterly earnings report which was, by no coincidence, one day after their ultimatum deadline. Obviously, this is not what a customer wants to be told, and things got worse before they got better. As for the quality of workmanship, we've had 3 separate leaks in our furnace system over the last 2 months. Each time we had water puddled on the basement floor. We've been told that the leaks are fixed and "shouldn't have any more." We've been here 3 months and our "30-day punch list" has about half the things done. We were told that some won't be done until the 10-month punch list. While not all of these problems are directly KB's fault, it's the fault of their subcontracted trades workers. We've seen with our own eyes that some of them do not care about the end product. They just want to get the job "done" and get paid. In fairness, I will again say that some of these problems are not directly caused by KB. However, they've been in business long enough to know that you get out what you put in. Since they continue to hire people with poor to no work ethic, in the end, it is in fact their fault. ... More

It's been almost two month I have no dryer the replacement they brought doesn't work. The hot water was working fine when we moved inn and it completely stopped working i was told they missed a part and they will fix it. It is still not fixed. I am now told to move out and get a hotel. All this with two kids. I am not even adding a whole wrong instalation of all the bars that is still not fixed and a shower glass not in place.....to say the least I didn't expect this from KB homes.

We closed on our house over 60 days ago and you still have not completed building it. Issues pointed out to the team months before we closed are still not resolved. Management lies and makes promises they have no intention of following through with.

I have been lied to - had products installed that didn't match - 11 months from the date i signed my contract and still have items on back order - the only quality control check points were the City Inspectors and the home buyer The good news is that the warranty service has been great so far. Be willing to spend countless days at home to meet the warranty service contractors

Very hard to get in touch to have issues fixed with the house. Was told it was a two car garage but only fits one. Have not hear back for a couple months about fixing that issue and other issues with my house

Poor design, sloppy workmanship and insufficient equipment. Entire experience has been a case of ‘over promise and under deliver.’

I’ve had a leaking roof in my starlight kb home in the Central Park area for 5 weeks!! KB has sent the same roofer out three times and they have still not fixed my roof. It actually seems to be getting worse. I’ve also had my dishwasher broken, my AC not working. I have a hole in my siding and holes in the flashing of my outside fireplace that let mice get into my walls, and they scratch behind my daughters headboard in her bedroom. Nobody’s come out to seal the hole or the flashing or make sure that the mice are out of my walls. I’ve had a pond in my front yard from the neighbors sump pump, constantly running and leaking into my yard. I’ve had a leak in my indoor plumbing that went into the basement and I had drywall damage. All of the weatherstripping and window seals on my windows are falling off. The refrigerator molding is torn, and I have no power in my office or guestroom and haven’t for over a month. so, I’m Not exactly satisfied. And these are just the big things. ... More

I am a second time KB homeowner. This experience has been HORRIBLE. I have encountered multiple issues that were pointed out several weeks prior to closing. The issues pointed out, poor craftsmanship, wrong appliances installed, defective carpet installation, wrong size vanity for second bathroom, drywall application and upgraded painting application were all horrendous. I purchased a new home that should have the upgrades and appropriate workmanship I paid for. This is the biggest purchase I have ever made and has resulted in the biggest disappointment.

Many unfinish items, No INSPECTIONS DONE BY KB PM I had to found all issues, still unsolved