KB Home Reviews in Denver, CO

2 months after moving in and many items still not resolved.

There is a consistent lack of quality in both the materials used and the workmanship that went into the construction of this house . And trying to get the most basic items fixed has been a disaster. Again, they have over promised and under delivered.

Expect delays. Expect miscommunication. Expect issues with the build.

My previous review detailing my displeasure with our home was rejected for “legally sensitive content,” without specifying what (if any) it applies to, so unfortunately maybe this is generic enough: KB Homes representatives often paid little attention to detail, communicated poorly, did subpar work, and doesn’t ensure that alcohol isn’t present at construction sites.

My main issue was when things went wrong, on more than one occasion, KB failed to escalate and get resolution. Would not recommend.

I closed on the house in June and there have been so many issues. The week after I closed they wiped out all of my property on the left side of my house. My A/C had to be braced into my siding and propped on 2 x4's to provide additional support. The A/C lines were damaged and leaking, the house siding and foundation had chunks removed by the bulldozer and the window wells were knocked loose. They had to re compact my soil, which they did after my landscaping had already been replaced. I am still waiting on the siding repairs. Due to the inconvenience, I was told by the VP they would pay for the installation of my fence, which had to be delayed. I provided a copy of the fence contract and the total amount and they sent me a check for the deposit....not the fence. Additionally, I receive all of the runoff from my neighbors behind me. Twice, my backyard has been completely flooded. I was told this would be remedied once landscaping was in, but after landscaping, I still receive the runoff. The VP told me in June he would check into it and I never heard from him again. When my irrigation system was installed, it leaked for a month. Initially when I reported it, I was told someone would be out the next morning. After the morning went by, warranty retrieved someone, who told me I was over watering and left! I had to step out of my house and flag the PM down. The valve was full of rocks, so he replaced it. More days go by and I stepped into my soil (where my lawn should be) and I sunk a foot. I reported the irrigation was still leaking on Wednesday and on Tuesday they came to prep for sod and I told them the irrigation was still leaking and the backyard was mud. At that time, I learned all 4 valves were full of rock (even the one replaced). They cleaned out the gravel and left. The next day, I see the irrigation is still leaking. They looked and said it was fine and left. After a few e-mail exchanges and providing pictures of proof, they replaced the valve and flushed the system. During all of this, my basement floor cracked and had moisture coming up through the cracks. Warranty's response was cracks in the basement floor should be expected. Through irrigation and partial landscape installation over a month ago, my fence was damaged in several places. Warranty says they will fix it. My furnace has been repaired twice, which they did respond quickly to. My shower floor slopes away from the drain (this was reported in my 30 day inspection) and not yet fixed. Due to the irrigation issues, I still have not had sod put in. I was told someone would be out to prep late last week, but that hasn't happened yet. Scratched mirrors, glass, and counter tops were all addressed quickly. This is the 3rd new home I have purchased and I have never experienced anything like this from other builders. I recommend doing your research. If I would have been more thorough, I would not have purchased this home. Since having these problems, I am now aware of other KB Home buyers that have drainage issues. Not only in my subdivision, but in others as well. ... More

The worst customer service. They don’t care about the customer at all!!!! Worst warranty department