KB Home Reviews in Denver, CO
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What Denver Homeowners Have to Say About KB Home.
Read all 409 verified reviews from homeowners that built a new home with KB Home in the Denver area. Denver homeowners have rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Denver Area
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Customer Reviews
Craftsmanship
- Renee T.
- Verified HomeBuyer
- November 25, 2022
- Erie, CO
I am a second time KB homeowner. This experience has been HORRIBLE. I have encountered multiple issues that were pointed out several weeks prior to closing. The issues pointed out, poor craftsmanship, wrong appliances installed, defective carpet installation, wrong size vanity for second bathroom, drywall application and upgraded painting application were all horrendous. I purchased a new home that should have the upgrades and appropriate workmanship I paid for. This is the biggest purchase I have ever made and has resulted in the biggest disappointment.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
bad very bad
- Mauricio L.
- Verified HomeBuyer
- October 18, 2022
- Denver, CO
Many unfinish items, No INSPECTIONS DONE BY KB PM I had to found all issues, still unsolved
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unsatisfied owner
- Thomas Q.
- Verified HomeBuyer
- October 18, 2022
- Castle Rock, CO
2 months after moving in and many items still not resolved.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They have repeatedly over promised and under delivered.
- Annette P.
- Verified HomeBuyer
- May 05, 2022
- Parker, CO
There is a consistent lack of quality in both the materials used and the workmanship that went into the construction of this house . And trying to get the most basic items fixed has been a disaster. Again, they have over promised and under delivered.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
KB Home - Expect delays.
- Anonymous
- Verified HomeBuyer
- October 19, 2021
- Brighton, CO
Expect delays. Expect miscommunication. Expect issues with the build.
KB Home responded:
Hello, we are very sorry for any frustration and would love to have somebody contact you. Please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. -James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
KB Home - My previous review detailing my displeasure with our home was
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- Aurora, CO
My previous review detailing my displeasure with our home was rejected for “legally sensitive content,” without specifying what (if any) it applies to, so unfortunately maybe this is generic enough: KB Homes representatives often paid little attention to detail, communicated poorly, did subpar work, and doesn’t ensure that alcohol isn’t present at construction sites.
KB Home responded:
Hello, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. Best wishes. -James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Failed to follow up
- Richard P.
- Verified HomeBuyer
- December 18, 2020
- Castle Rock, CO
My main issue was when things went wrong, on more than one occasion, KB failed to escalate and get resolution. Would not recommend.
KB Home responded:
Hi, Richard, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -- James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I would never recommend KB Homes
- Rhonda C.
- Verified HomeBuyer
- August 31, 2020
- Castle Rock, CO
I closed on the house in June and there have been so many issues. The week after I closed they wiped out all of my property on the left side of my house. My A/C had to be braced into my siding and propped on 2 x4's to provide additional support. The A/C lines were damaged and leaking, the house siding and foundation had chunks removed by the bulldozer and the window wells were knocked loose. They had to re compact my soil, which they did after my landscaping had already been replaced. I am still waiting on the siding repairs. Due to the inconvenience, I was told by the VP they would pay ...
KB Home responded:
Hi Rhonda, I’m very sorry for any frustration. We would love to have somebody contact you regarding these and any other concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The worst and uncompromising group of people I have ever worked with!!!
- Amy H.
- Verified HomeBuyer
- February 13, 2019
- CASTLE ROCK, CO
The worst customer service. They don’t care about the customer at all!!!! Worst warranty department
KB Home responded:
Hello Amy, we appreciate your feedback on your experience. If you would like to be contacted by a representative of KB Home to discuss any concerns, please feel free to contact us at CustomerRelations@kbhome.com. We would be happy to put you in touch with a representative to assist. -- Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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