KB promises 100% completion before move-in, but they did not deliver on their promise. Our home was far from being completed with numerous flaws and construction problems. We are still dealing with issues that have not be fixed or even addressed. Our neighbors have similar or worse issues. I have purchased other new home in the past and have never had such a bad experience. If I had to do it over again, I would not buy a KB home.

KB Home responded:
Hi, we're very sorry that you are disappointed with your experience. Please feel free to reach out to us at CustomerRelations@kbhome.com to discuss any concerns and we will ensure you are contacted. -James

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Very disappointed

Anonymous
Verified HomeBuyer
September 14, 2019
Thornton, CO

Poor design, sloppy workmanship and insufficient equipment. Entire experience has been a case of ‘over promise and under deliver.’

KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Horrible experience

Victor V.
Verified HomeBuyer
September 03, 2019
Aurora, CO

I would never recommend a KB home to anyone based on my experience.

KB Home responded:
Hi Victor, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

The worst and uncompromising group of people I have ever worked with!!!

Amy H.
Verified HomeBuyer
February 13, 2019
CASTLE ROCK, CO

The worst customer service. They don’t care about the customer at all!!!! Worst warranty department

KB Home responded:
Hello Amy, we appreciate your feedback on your experience. If you would like to be contacted by a representative of KB Home to discuss any concerns, please feel free to contact us at CustomerRelations@kbhome.com. We would be happy to put you in touch with a representative to assist. -- Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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KB Home Reviews in Denver, CO

What Denver Homeowners Have to Say About KB Home.

KB Home

Customer Reviews

Very disappointed!

Very disappointed

Horrible experience

The worst and uncompromising group of people I have ever worked with!!!