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KB Home Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About KB Home.

Read all 477 verified reviews from homeowners that built a new home with KB Home in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated KB Home an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.2 out of 5 stars in Jacksonville-St. Augustine Area

477 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.1

Value 4.2

Responsiveness 4

KB Home in Jacksonville-St. Augustine Area

View Homes

Customer Reviews

Responsiveness

  • Gennie C.
  • Verified HomeBuyer
  • April 06, 2022
  • Jacksonville, FL

I loved the prompt response from the KB team

Total Score 5


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

They took care of me

  • Erick A.
  • Verified HomeBuyer
  • February 15, 2022
  • Jacksonville, FL

Home had some issues when we closed but they took care of me fast and fix everything. I am very satisfied with my house and would definitely recommend KB to the people I know.

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Beautiful Home!

  • Lindsay J.
  • Verified HomeBuyer
  • January 20, 2022
  • Jacksonville, FL

We absolutely love our new home! It is beautiful and well-built and our new neighborhood is lovely!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

Happy new home owners

  • Brandon P.
  • Verified HomeBuyer
  • January 06, 2022
  • Jacksonville, FL

KB is a great home builder and would recommend them to anyone in the market to build. Love the options and how swiftly KBHS (kb’s lender) took care of things for me along the way.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Timelines in going under contract and closing on my home.

  • Alexis B.
  • Verified HomeBuyer
  • November 23, 2021
  • Jacksonville, FL

My entire team was helpful in ensuring I was ready to move into my home in a timely manner. From start to finish my questions were answered quickly. The staff was very professional and knowledgeable which increased my level of comfort and trust while working with the KB Home staff/team.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - My experience was that they had great communication with me,

  • Joanna H.
  • Verified HomeBuyer
  • November 11, 2021
  • St Johns, FL

My experience was that they had great communication with me, on where the home was at each stage of the build.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Great process covid was a big deal but they push through and

  • Bryon J.
  • Verified HomeBuyer
  • October 19, 2021
  • Jacksonville, FL

Great process covid was a big deal but they push through and got it done great experience I’m satisfied

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 3

KB Home - it was great all around

  • Kolby A.
  • Verified HomeBuyer
  • October 12, 2021
  • Jacksonville, FL

it was great all around

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

KB Home - Excellent community and environment to grow a family

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2021
  • Jacksonville, FL

Excellent community and environment to grow a family

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - Good KB Folks from sales to construction to financing

  • Stephen B.
  • Verified HomeBuyer
  • June 23, 2021
  • Jacksonville, FL

Good KB Folks from sales to construction to financing

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - The staff at KB are wonderful and helped make our home buying

  • Jenna G.
  • Verified HomeBuyer
  • June 15, 2021
  • Jacksonville, FL

The staff at KB are wonderful and helped make our home buying experience awesome!!

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Quick responses from all parties (sales, construction and loan officers)

  • Michelle A.
  • Verified HomeBuyer
  • May 26, 2021
  • Jacksonville, FL

I loved that I was kept up to date with everything and every step. I have always gotten quick responses on any questions I have had.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - The house was built in a timely manner and any repairs that were

  • Alexus A.
  • Verified HomeBuyer
  • April 22, 2021
  • Jacksonville, FL

The house was built in a timely manner and any repairs that were needed have been completed in a quick time frame. Everyone was super nice and helpful.

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

It All Comes Down to the Superintendent

  • David M.
  • Verified HomeBuyer
  • April 15, 2021
  • Jacksonville, FL

We've built three homes with KB and each experience was different. If your community has an awesome build superintendent then the home is built with a lot of care and attention to detail. You will have no issues post-build to deal with and you will have a home that you will be happy to live in for years. If your superintendent is lazy or uncaring then your home will have many issues you will deal with for sometimes years. So find a KB community with a solid build superintendent and you will love KB and the home they build for you.

Total Score 5


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Overall I am happy with the house except the road noise that

  • Almir Z.
  • Verified HomeBuyer
  • March 09, 2021
  • Jacksonville, FL

Overall I am happy with the house except the road noise that can be heard very loudly from my bedroom. The windows needed to be soundproof. Otherwise Bill (the superintendent) has been exceptional with everything we have needed or with our concerns.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Easy to Work With

  • Allison W.
  • Verified HomeBuyer
  • March 04, 2021
  • Jacksonville, FL

Kb was easy to work with and our team of people always kept us up to date.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

LOVE MY NEW KB Townhome

  • Susan M.
  • Verified HomeBuyer
  • March 02, 2021
  • Jacksonville, FL

I can't say enough about my new KB Townhome. It's centrally located, offers a beautiful design aesthetic and thrilled that my equity is growing!! KB staff are excellent, friendly and down to earth.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Through the whole process the communication and resolution of issues was impressive

  • Earl S.
  • Verified HomeBuyer
  • January 31, 2021
  • Jacksonville, FL

I highly recommend KB Homes to anyone considering purchasing a home. Naz and Brian were our 2 main contacts and they both did a great job getting us in the house built to our specifications on time as promised.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Love the space and design of my home

  • Alecia T.
  • Verified HomeBuyer
  • January 13, 2021
  • Jacksonville, FL

Love the space and design of my home

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

KB Home - Long story short, the KBHomes staff were really great on every

  • Alexis P.
  • Verified HomeBuyer
  • November 25, 2020
  • Jacksonville, FL

Long story short, the KBHomes staff were really great on every section of the buying purpose.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Had a great experience, professional, responsive, we had a few

  • Karene W.
  • Verified HomeBuyer
  • November 05, 2020
  • Jacksonville, FL

Had a great experience, professional, responsive, we had a few minor issues after we moved in, but we made the Superintendent Tyler aware, he personally visited our home and took care of it. It’s all resolved now. I would recommend KBHomes

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Excellent builder

  • Bruce B.
  • Verified HomeBuyer
  • July 14, 2020
  • St Augustine, FL

Very timely. The KB design center was excellent. Building superintendent was excellent.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

My experience with KB was an overall ok experience

  • Anonymous
  • Verified HomeBuyer
  • April 30, 2024
  • Jacksonville, FL

I think KB could use some updates with the kitchen appliances that they choose as well as updating the kitchen counter tops to give everything a more modern look, quality door knobs is a must!

Total Score 5


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Overall experience

  • Anissa C.
  • Verified HomeBuyer
  • May 10, 2023
  • Jacksonville, FL

My husband and I bought our first home with KB Home and it turned out better than we expected. Alexandria from the Home studio was very patient with us and allowed us to take our time and picking out the designs. Jayson did most of our financial information and explained/even extended himself to explain things. My one critique with the financing department is for them to allow buyers more time i.e a week at least to lock in rates or any other important decisions when purchasing a home, I did not appreciate being rushed into a decision. Lastly our super Joe, overall Joe did a very good job ...

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 2

He's trying to get things done

  • Gregory H.
  • Verified HomeBuyer
  • January 06, 2023
  • Jacksonville, FL

getting discrepancies fixed in a timely manner would be the only thing that would make this experience most excellent. we've been in property 40 days, still waiting for thing to get finished.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 2