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KB Home Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About KB Home.

Read all 564 verified reviews from homeowners that built a new home with KB Home in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated KB Home an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.2 out of 5 stars in Jacksonville-St. Augustine Area

564 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Value 4.2

Responsiveness 4

KB Home in Jacksonville-St. Augustine Area

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Customer Reviews

KB Home - The house was built in a timely manner and any repairs that were

  • Alexus A.
  • Verified HomeBuyer
  • April 22, 2021
  • Jacksonville, FL

The house was built in a timely manner and any repairs that were needed have been completed in a quick time frame. Everyone was super nice and helpful.

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Easy to Work With

  • Allison W.
  • Verified HomeBuyer
  • March 04, 2021
  • Jacksonville, FL

Kb was easy to work with and our team of people always kept us up to date.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Through the whole process the communication and resolution of issues was impressive

  • Earl S.
  • Verified HomeBuyer
  • January 31, 2021
  • Jacksonville, FL

I highly recommend KB Homes to anyone considering purchasing a home. Naz and Brian were our 2 main contacts and they both did a great job getting us in the house built to our specifications on time as promised.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Love the space and design of my home

  • Alecia T.
  • Verified HomeBuyer
  • January 13, 2021
  • Jacksonville, FL

Love the space and design of my home

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

KB Home - Had a great experience, professional, responsive, we had a few

  • Karene W.
  • Verified HomeBuyer
  • November 05, 2020
  • Jacksonville, FL

Had a great experience, professional, responsive, we had a few minor issues after we moved in, but we made the Superintendent Tyler aware, he personally visited our home and took care of it. It’s all resolved now. I would recommend KBHomes

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Excellent builder

  • Bruce B.
  • Verified HomeBuyer
  • July 14, 2020
  • St Augustine, FL

Very timely. The KB design center was excellent. Building superintendent was excellent.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Went well

  • Sheila F.
  • Verified HomeBuyer
  • April 14, 2020
  • St Augustine, FL

Everything went well with a few hiccups along the way. We are settling in and getting the hiccups worked out. Still need a few things done. Very disappointed in the landscaping. Small ailing plants. Definitely C grade. A lot of dead grass. They came back and took out a lot of it but simply didn’t finish. Now we have several large areas with no grass. I will call super about it soon.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Had some issues, but KB was very responsive and helpful

  • Joseph S.
  • Verified HomeBuyer
  • March 10, 2020
  • Saint Augustine, FL

The KB home I purchased was found by my broker after two weeks of searching for a home, and I was concerned that I wouldn't find the right home for my family. But once we were shown our home, I was ready to buy it. It was beautiful, well-presented, and the sales staff was excellent. I had a water leak after moving in that caused some damage, but KB was fast and helpful as they took care of everything and made it even better than it was before. I highly recommend KB as your builder.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Very good experience.

  • Federico L.
  • Verified HomeBuyer
  • February 02, 2020
  • Jacksonville, FL

Final building details must be improved,

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

It was good.

  • Carla P.
  • Verified HomeBuyer
  • January 17, 2020
  • Jacksonville, FL

The construction was good, the house looks great. Some very small details needed to be fixed but they are working on it... Everything good.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - Amazing home!

  • Stephen B.
  • Verified HomeBuyer
  • January 07, 2020
  • Jacksonville, FL

Amazing home!! Great people

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - Great neighborhood.

  • Brian M.
  • Verified HomeBuyer
  • June 04, 2019
  • Jacksonville, FL

Great neighborhood. No complaints

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Salesman Great! House is Great! Some of the Finishing touches not so great.

  • Mike S.
  • Verified HomeBuyer
  • March 27, 2019
  • Jacksonville, FL

My wife and I love our new home and the location. Our salesman was wonderful, he took the time to explain everything that would be happening..guesstimating on the timeline of how fast/slow things would happen. He answered all of our questions. Our first walk thru on the house went well and what we found wrong wasn't that bad. The disappointment has been getting the problems taken care of that were pointed out prior to our move in.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

Happy with experience

  • IAN K.
  • Verified HomeBuyer
  • January 18, 2019
  • St Augustine, FL

Overall a great experience, however like any builder you will need to make sure you are keeping track of everything that is supposed to be a part of your home and checking progress regularly. Our superintendent was great and always reachable. I would purchase from KB again.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Mr.

  • Arnulfo V.
  • Verified HomeBuyer
  • July 19, 2023
  • Jacksonville, FL

Everything has been taken cared for in my process of buying this House!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Responsiveness

  • Gennie C.
  • Verified HomeBuyer
  • April 06, 2022
  • Jacksonville, FL

I loved the prompt response from the KB team

Total Score 5


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

KB Home - My experience was that they had great communication with me,

  • Joanna H.
  • Verified HomeBuyer
  • November 11, 2021
  • St Johns, FL

My experience was that they had great communication with me, on where the home was at each stage of the build.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - it was great all around

  • Kolby A.
  • Verified HomeBuyer
  • October 12, 2021
  • Jacksonville, FL

it was great all around

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Quick responses from all parties (sales, construction and loan officers)

  • Michelle A.
  • Verified HomeBuyer
  • May 26, 2021
  • Jacksonville, FL

I loved that I was kept up to date with everything and every step. I have always gotten quick responses on any questions I have had.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

It All Comes Down to the Superintendent

  • David M.
  • Verified HomeBuyer
  • April 15, 2021
  • Jacksonville, FL

We've built three homes with KB and each experience was different. If your community has an awesome build superintendent then the home is built with a lot of care and attention to detail. You will have no issues post-build to deal with and you will have a home that you will be happy to live in for years. If your superintendent is lazy or uncaring then your home will have many issues you will deal with for sometimes years. So find a KB community with a solid build superintendent and you will love KB and the home they build for you.

Total Score 5


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Overall I am happy with the house except the road noise that

  • Almir Z.
  • Verified HomeBuyer
  • March 09, 2021
  • Jacksonville, FL

Overall I am happy with the house except the road noise that can be heard very loudly from my bedroom. The windows needed to be soundproof. Otherwise Bill (the superintendent) has been exceptional with everything we have needed or with our concerns.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Awesome

  • Chukwuka U.
  • Verified HomeBuyer
  • April 11, 2019
  • Jacksonville, FL

Ask questions even the ones you think are common sense, because when I finally moved in I was shocked that stuff I thought was common and found in almost every apartment was not available. I still haven't unpacked my bathroom because I don't have any where to put my stuff because nobody advised to upgrade to cupboards with drawers. Very frustrating.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Jody was very attentive and great to work with

  • Robert G.
  • Verified HomeBuyer
  • May 24, 2024
  • Saint Augustine, FL

Our reps at KB were all great to work with. They communicated regularly and were all very responsive.

KB Home responded:
We're glad to hear that Jody and the rest of our team were great to work with, Robert!

Total Score 5


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

KB Home Workmanship

  • Felix S.
  • Verified HomeBuyer
  • January 23, 2024
  • Jacksonville, FL

Spending almost half of a million dollar for this 2566 plan house, I found several poor workmanship from bent, crack pre-drywall structural wood to uneven corners of drywall installation. Everything seems built in rapid manner with lack of attention to detail.

Total Score 5


Quality 1

Trustworthiness 5

Value 5

Responsiveness 5

Cynthia

  • Cynthia M.
  • Verified HomeBuyer
  • January 17, 2023
  • Jacksonville, FL

Buying a home is a lot of work, I liked the fact that KB offered a Fannie Mae video explaining all the steps, some of the things that they talked about I had already gone through the process, it would have been more useful if I had none of some of the do's and don'ts. So I suggest when you are ready to purchase your new home to watch this video. Prepare and save for all the expenses that you will have, from you moving , storing, delays etc. Make sure your credit is Good and do our homework. Overall purchasing my home was great and exciting. This was my second time purchasing a home. KB ...

KB Home responded:
Thank you so much for taking the time to share your KB Home journey with us, Cynthia! We're glad to hear that you had a pleasurable time working with the team here at KB Home.

Total Score 5


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4