KB Home Reviews in Jacksonville St. Augustine, FL

This year was affected with raw material delays but the kb team kept us well informed

KB has a good variety of floor plans and is focused on energy efficient homes which is a nice feature. You are limited on structural changes and upgrade items but overall it's a good value and well built home. They are easy to work with including their loan department and will work resolve any issues you may have.

Overall I am happy with my home and any issues I’ve had, Cody has been awesome in resolving everything.

I really enjoyed buying my first home with Kb. The buying process was weird so to me being remote most of the times. The major problems came with communication. It was times where I’d bring up an issue that myself or my lender needed an answer too and wouldn’t hear back for days. Also upon moving in there was and still is problem such as the appliances in my home that have not been addressed.

Great experience! Love my new home. KB Home made the home buying experience smooth.

They did a good job considering the current challenges of the market. It had some bumps in the way but overall I am happy and feel like I got a great house.

I must say the initial process of working with Derek and Andrea was GREAT. They walk me through and explain everything that I needed to do to make sure I wasaproved.

How the Jonathan one of the Superintendent was helpful and always answering our questions. Always their when something needs to get done. How Demetrious is always trying to work with us with how things are and letting us know if things are getting done and else need to get done.

I loved the way spencer kept me in the loop throughout the entire process of the house. He also took pictures to keep me updated. Loved the connection

My biggest regret with KB is that they changed the plan for my townhome midstream and I wasn't really notified til after I had already put my money down. This is not a good practice if you want your potential buyers to fall in love with your product. I did not get ALL I thought I would be getting in my package. Just so they can save money. This in no way reflection on the people I was directly involved with during the process, this is KB's planners or higher ups.

KB did an excellent job throughout the entire process from start to finish. All employees displayed good customer service and professionalism.

Great job by the sales department

My new home is great now that it's almost complete. The loan process was inefficient in that I continually had to send the same information to 2 different people working on the same thing. The sales team and design studio staff were top notch and very helpful. The construction manager is stretched out across multiple neighborhoods and has hard time keeping control. Therefore my house was incomplete on closing day and made what is supposed to be a great day, a super stressful day. The quality and value of my new home is great,

Job Super Stacey was great!

Home has been wonderful. We love the neighborhood and the neighbors.

Everyone in each department has responded in a timely manner when I had questions and concerns.

Excellent buying experience with Scott. Great home design. Construction managers were responsive to any issues discovered since moving in.

I would buy from them again.

Working with the Dan, the Supervisor post closing, he was very communicative and thorough in checking in on my satisfaction with quality of the work and addressing any concerns.

Had a plumbing issue within the first day after closing, my home was not complete before the move on. Surround sound wasn’t installed or the screened in patio. Issues were resolved quickly. The house overall is beautiful and nicely built once the issues were addressed and fixed.

Good customer service. KB were quick to address any issues my wife and I had with the home after moving in.

The individual from KB Homes who sold me the home was great. Always there to help and get answers quickly.

The neighborhood and the layout of the home

Awesome though the progress

We had a great experience with Justin as far as building was concerned. He was quick to answer any questions and address any issues. I would recommend him to anyone looking to build a home!