KB Home Reviews in Jacksonville St. Augustine, FL

Very Good builders and great service.

Great process covid was a big deal but they push through and got it done great experience I’m satisfied

Good KB Folks from sales to construction to financing

The sales staff and mortgage team CP and Cindy were awesome! Johnathan the construction super was very attentive and fast in responding. I have no issues with the Magnolia Grove jax KB team. I would say my issue is with the quality of the sheet rock and flooring construction sub contractors . They did not pay attention to details. Be sure to watch their work. Be sure that floors, walls, and windows are level and square- as ours was not. We have crooked and uneven walls windows floors and ceiling. Apart from the cosmetics, the house seems to be sturdy. The exterior looks perfect. I cannot complain about the design or construction of the outside. The only reason I gave 4 stars to responsiveness is because I used the KB 800 number to resolve warranty issues. They are pretty much useless. The KB construction super (Johnathan) deserves 10 stars for his fast response being to sole person responsible for rectifying our issues. The KB team we worked with were and are 100% trust worthy. Also 10 stars to KB sub contractors NWP plumbing for fast reaponding. ... More

It would be nice to have a club house.

My husband and I bought our first home with KB Home and it turned out better than we expected. Alexandria from the Home studio was very patient with us and allowed us to take our time and picking out the designs. Jayson did most of our financial information and explained/even extended himself to explain things. My one critique with the financing department is for them to allow buyers more time i.e a week at least to lock in rates or any other important decisions when purchasing a home, I did not appreciate being rushed into a decision. Lastly our super Joe, overall Joe did a very good job with his knowledge on the materials/making of the home. I can’t fully put this on Joe but we did feel rushed to closing even though it was quite a few important things not completely done with our home. We still have exterior items needing to be fixed and have not heard of an ETA on those fixings. Another thing I would like to add which really disappointed us, is the day we closed on our home the keys given to us by Joe to our house did not work. We planned on moving into the home the very next day and not being able to get into the home the night prior or not receiving any response after hours was disappointing. Despite these faults we love our home and our process with KB Homes. ... More

Good experience buying a KB Home. Love the house, but sloppy work from contractors. Slow process getting defects fixed.

We were amazed by the time and effort put into helping us make our home our own. The selections are amazing and plentiful. Even with COVID they were able to timely plan with us and provide ample time to get selections down.

I was able to close on my house sooner with the builder being done before the expected date.

getting discrepancies fixed in a timely manner would be the only thing that would make this experience most excellent. we've been in property 40 days, still waiting for thing to get finished.

Communication was horrible when it came to updates or just anything in general. I had to ask what was going on or if anything had changed. It got to the point where I took the initiative and checked on my own with the permits, construction, etc. I love my home but the experience could have been a lot better. Not to mention my home was delayed for over 30 days because of the first superintendent leaving and nobody gave notice to the homeowners about it.

I think KB could use some updates with the kitchen appliances that they choose as well as updating the kitchen counter tops to give everything a more modern look, quality door knobs is a must!

Happy with the KB Home. Many unfinished issues that are taking a long time to get done. KB selling rep. was great. The house is very comfortable, the layout is very functional. The neighborhood is very good.

KB Home builds a beautiful home. Because they are not using there normal contractors our home has a lot of issues that still haven't been resolved. In the final phase of our home before we moved in, they didn't take the time to pay attention to the details of completing our home correctly.

Writing reviews is a good thing. But when you move into a new home and things are not right. I'm not a happy home owner. Too many problems in this home and nothing has been done about the problems I'm having. I need someone visit my home to see and understand why I'm not a happy homeowner and should be.

Very satisfied with the superintendent. He is professional, curtesies and very helpful

I like my KB townhome a great deal and find that the building is high quality and the supervisor is extremely helpful as I transition through the buying, moving and living process. I am extremely disappointed in KB home loan who sold the loan within two weeks and the Second lending institution sold the loan again. Two months living here and three banks. It’s outrageous that customers have to go through the inconvenience of chasing banks to pay their mortgage. This needs to be rethought and changed to focus on the Customer/buyer experience and not the money grab that comes with the continuous selling of mortgage loans. I have no idea how many more times this loan will be sold. ... More

I'm very happy with the house however after living there for a month we've got some issues with house. Heating is not working, nails protruding on the carpet and problem with bathroom door

I would definitely recommend going with KB! The whole process went very smoothly from start to finish. When we had a couple of things that needed touched up, they came and took care of it right away. I love my new home!

Check everything before you move in walls, floors ceilings and diagram. For the most they were pretty fast to come fix the items that were wrong.

Overall I am happy with my home and any issues I’ve had, Cody has been awesome in resolving everything.

We had a great experience with Justin as far as building was concerned. He was quick to answer any questions and address any issues. I would recommend him to anyone looking to build a home!

Overall quality so far is good, love the neighborhood and problems we have experienced have been handled rapidly. Request Fidel for a super he is excellent and ensure you get Robert for your home lending advisor

Better quality work in some areas

My experience with KB homes was pleasant.