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KB Home Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About KB Home.

Read all 561 verified reviews from homeowners that built a new home with KB Home in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated KB Home an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.2 out of 5 stars in Jacksonville-St. Augustine Area

561 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Value 4.2

Responsiveness 4

KB Home in Jacksonville-St. Augustine Area

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Customer Reviews

KB Home - Great process covid was a big deal but they push through and

  • Bryon J.
  • Verified HomeBuyer
  • October 19, 2021
  • Jacksonville, FL

Great process covid was a big deal but they push through and got it done great experience I’m satisfied

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 3

KB Home - Good KB Folks from sales to construction to financing

  • Stephen B.
  • Verified HomeBuyer
  • June 23, 2021
  • Jacksonville, FL

Good KB Folks from sales to construction to financing

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Great sales staff

  • Rafielle U.
  • Verified HomeBuyer
  • January 18, 2020
  • Jacksonville, FL

The sales staff and mortgage team CP and Cindy were awesome! Johnathan the construction super was very attentive and fast in responding. I have no issues with the Magnolia Grove jax KB team. I would say my issue is with the quality of the sheet rock and flooring construction sub contractors . They did not pay attention to details. Be sure to watch their work. Be sure that floors, walls, and windows are level and square- as ours was not. We have crooked and uneven walls windows floors and ceiling. Apart from the cosmetics, the house seems to be sturdy. The exterior looks perfect. I cannot ...

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

None

  • Gary J.
  • Verified HomeBuyer
  • June 11, 2019
  • Jacksonville, FL

It would be nice to have a club house.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Overall experience

  • Anissa C.
  • Verified HomeBuyer
  • May 10, 2023
  • Jacksonville, FL

My husband and I bought our first home with KB Home and it turned out better than we expected. Alexandria from the Home studio was very patient with us and allowed us to take our time and picking out the designs. Jayson did most of our financial information and explained/even extended himself to explain things. My one critique with the financing department is for them to allow buyers more time i.e a week at least to lock in rates or any other important decisions when purchasing a home, I did not appreciate being rushed into a decision. Lastly our super Joe, overall Joe did a very good job ...

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 2

Love the new home.

  • Robert K.
  • Verified HomeBuyer
  • May 18, 2021
  • Green Cove Springs, FL

Good experience buying a KB Home. Love the house, but sloppy work from contractors. Slow process getting defects fixed.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 3

Design and Options

  • Constance Q.
  • Verified HomeBuyer
  • February 11, 2021
  • Jacksonville, FL

We were amazed by the time and effort put into helping us make our home our own. The selections are amazing and plentiful. Even with COVID they were able to timely plan with us and provide ample time to get selections down.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Closing

  • Tavaria N.
  • Verified HomeBuyer
  • December 22, 2020
  • Jacksonville, FL

I was able to close on my house sooner with the builder being done before the expected date.

Total Score 5


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

He's trying to get things done

  • Gregory H.
  • Verified HomeBuyer
  • January 06, 2023
  • Jacksonville, FL

getting discrepancies fixed in a timely manner would be the only thing that would make this experience most excellent. we've been in property 40 days, still waiting for thing to get finished.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 2

Communication is key!

  • Chante N.
  • Verified HomeBuyer
  • July 20, 2022
  • Jacksonville, FL

Communication was horrible when it came to updates or just anything in general. I had to ask what was going on or if anything had changed. It got to the point where I took the initiative and checked on my own with the permits, construction, etc. I love my home but the experience could have been a lot better. Not to mention my home was delayed for over 30 days because of the first superintendent leaving and nobody gave notice to the homeowners about it.

Total Score 5


Quality 5

Trustworthiness 2

Value 5

Responsiveness 2

My experience with KB was an overall ok experience

  • Anonymous
  • Verified HomeBuyer
  • April 30, 2024
  • Jacksonville, FL

I think KB could use some updates with the kitchen appliances that they choose as well as updating the kitchen counter tops to give everything a more modern look, quality door knobs is a must!

Total Score 5


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

The house was a move-in house. All finishes had been selected already.

  • Anonymous
  • Verified HomeBuyer
  • November 28, 2022
  • Jacksonville, FL

Happy with the KB Home. Many unfinished issues that are taking a long time to get done. KB selling rep. was great. The house is very comfortable, the layout is very functional. The neighborhood is very good.

Total Score 5


Quality 3

Trustworthiness 4

Value 3

Responsiveness 1

KB Home - KB Home builds a beautiful home.

  • David J.
  • Verified HomeBuyer
  • December 29, 2021
  • Jacksonville, FL

KB Home builds a beautiful home. Because they are not using there normal contractors our home has a lot of issues that still haven't been resolved. In the final phase of our home before we moved in, they didn't take the time to pay attention to the details of completing our home correctly.

Total Score 5


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

Unhappy Homeowner

  • Mack J.
  • Verified HomeBuyer
  • June 22, 2023
  • Jacksonville, FL

Writing reviews is a good thing. But when you move into a new home and things are not right. I'm not a happy home owner. Too many problems in this home and nothing has been done about the problems I'm having. I need someone visit my home to see and understand why I'm not a happy homeowner and should be.

Total Score 5


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Satisfied

  • Tesfaye A.
  • Verified HomeBuyer
  • April 18, 2023
  • Jacksonville, FL

Very satisfied with the superintendent. He is professional, curtesies and very helpful

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Love the home – unhappy the lending company

  • Lori C.
  • Verified HomeBuyer
  • July 20, 2024
  • Saint Augustine, FL

I like my KB townhome a great deal and find that the building is high quality and the supervisor is extremely helpful as I transition through the buying, moving and living process. I am extremely disappointed in KB home loan who sold the loan within two weeks and the Second lending institution sold the loan again. Two months living here and three banks. It’s outrageous that customers have to go through the inconvenience of chasing banks to pay their mortgage. This needs to be rethought and changed to focus on the Customer/buyer experience and not the money grab that comes with the continuous ...

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

Satisfied

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2024
  • St Johns, FL

I'm very happy with the house however after living there for a month we've got some issues with house. Heating is not working, nails protruding on the carpet and problem with bathroom door

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

KB home

  • Elizabeth B.
  • Verified HomeBuyer
  • October 11, 2023
  • Jacksonville, FL

I would definitely recommend going with KB! The whole process went very smoothly from start to finish. When we had a couple of things that needed touched up, they came and took care of it right away. I love my new home!

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

Workmanship

  • Shyton G.
  • Verified HomeBuyer
  • July 13, 2023
  • Jacksonville, FL

Check everything before you move in walls, floors ceilings and diagram. For the most they were pretty fast to come fix the items that were wrong.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Overall I am happy with my home and any issues I’ve had, Cody

  • Meisha D.
  • Verified HomeBuyer
  • April 27, 2022
  • Jacksonville, FL

Overall I am happy with my home and any issues I’ve had, Cody has been awesome in resolving everything.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - We had a great experience with Justin as far as building was

  • Justin B.
  • Verified HomeBuyer
  • November 10, 2020
  • Jacksonville, FL

We had a great experience with Justin as far as building was concerned. He was quick to answer any questions and address any issues. I would recommend him to anyone looking to build a home!

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

KB Home - Overall quality so far is good, love the neighborhood and problems

  • Clayton M.
  • Verified HomeBuyer
  • April 28, 2020
  • Saint Augustine, FL

Overall quality so far is good, love the neighborhood and problems we have experienced have been handled rapidly. Request Fidel for a super he is excellent and ensure you get Robert for your home lending advisor

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

KB Home - Better quality work in some areas

  • Blaine F.
  • Verified HomeBuyer
  • March 27, 2019
  • Jacksonville, FL

Better quality work in some areas

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Homeowner

  • Anonymous
  • Verified HomeBuyer
  • August 09, 2024
  • Green Cove Springs, FL

My experience with KB homes was pleasant.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Ms Stacy, the superintendent of construction for our home was outstanding. She is professional in every regard.

  • Brian B.
  • Verified HomeBuyer
  • July 25, 2024
  • Saint Augustine, FL

Best response by construction superintendent.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5