KB Home Reviews in Jacksonville St. Augustine, FL

KB Home builds a beautiful home. Because they are not using there normal contractors our home has a lot of issues that still haven't been resolved. In the final phase of our home before we moved in, they didn't take the time to pay attention to the details of completing our home correctly.

They did a good job considering the current challenges of the market. It had some bumps in the way but overall I am happy and feel like I got a great house.

KB Homes knows what customer care means and acts upon that meaning from day one with sales, thorough the entire build process until the final closing day and even stays committed to their clients months and years after closing. Applying this approach to their already awesome line up of homes available to build and amazing options to add to them makes this an out of this world home buying experience. You will walk from the KB options studio into your actual new home feeling empowered and educated but most importantly feeling 100% IMPORTANT!

Working with KB Homes team was amazing

Quality, Warranties and service by far the best.

My entire team was helpful in ensuring I was ready to move into my home in a timely manner. From start to finish my questions were answered quickly. The staff was very professional and knowledgeable which increased my level of comfort and trust while working with the KB Home staff/team.

I was pleased with the outcome

I must say the initial process of working with Derek and Andrea was GREAT. They walk me through and explain everything that I needed to do to make sure I wasaproved.

KB home did a great job

My experience was that they had great communication with me, on where the home was at each stage of the build.

Overall my experience with sales and finance were great. However the workmanship and follow up are very poor I still have issues with my home that should have been addressed prior to closing.

This builder is very responsive!! There were challenges with materials due to the pandemic, but KB was with us every step of the way!!!

We had a great experience with everyone from sales until delivery. Weekly communication with photos to update us of progress was reassuring. Our house was delivered as promised on time, even during the pandemic! Will definitely recommend KB Home to family and friends! Thank you!!

Some of the issues that we have discussed hasn’t been resolved in the way that it should.

Had a great home buying experience with KB.

Keeps you up to date on the progress of your home and always respond to phone calls.

My House is perfect these people are very good at communicating and they made me feel like family

Great process covid was a big deal but they push through and got it done great experience I’m satisfied

Overall the process was a good experience but the communication from our superintendent was not very good. Felt like we were in the dark most of the time. We had to ask questions and initiate all communication.

Missed closing date, large number of outstanding issues after closing

Excellent place at good value.

it was great all around

The people were great, but the construction was not. I can tell their homes are quick construction builds with many mistakes throughout, and the community is not done (shutters are missing paint, dents in the gutters, paint missing on buildings, etc.). I have submitted numerous requested for repairs and haven't gotten many follow-ups.

Kb homes warranty is great. The only issue are the 3rd party companies they use to fix problems can take awhile to get done. Marco electric didnt show up twice when scheduled.

I will say this from my title you can tell my experience was great with the individual departments above. However from the building process and dealing with the building superintendent that was my less desirable experience. KB needs to perform an overall of their building superintendent department and provide proper training. Building superintendents are suppose to be project managers and should be able tell customers exactly what’s going on with their home during the process. It took my house 11 1/2 months to be completed and that time included the closing date being pushed back 2 times. I understand COVID slowed things down but as a buyer things could’ve been handled better. And let’s be clear I was not one of those customers that was hard to deal with. I actually was very accommodating until my limit had been reached. I wish I could included individual names but the departments above from my title thank so much for everything and I wish each of you the best in the future. ... More