KB Home Reviews in Jacksonville St. Augustine, FL

I loved the way spencer kept me in the loop throughout the entire process of the house. He also took pictures to keep me updated. Loved the connection

My biggest regret with KB is that they changed the plan for my townhome midstream and I wasn't really notified til after I had already put my money down. This is not a good practice if you want your potential buyers to fall in love with your product. I did not get ALL I thought I would be getting in my package. Just so they can save money. This in no way reflection on the people I was directly involved with during the process, this is KB's planners or higher ups.

KB did an excellent job throughout the entire process from start to finish. All employees displayed good customer service and professionalism.

Great job by the sales department

My new home is great now that it's almost complete. The loan process was inefficient in that I continually had to send the same information to 2 different people working on the same thing. The sales team and design studio staff were top notch and very helpful. The construction manager is stretched out across multiple neighborhoods and has hard time keeping control. Therefore my house was incomplete on closing day and made what is supposed to be a great day, a super stressful day. The quality and value of my new home is great,

Job Super Stacey was great!

Home has been wonderful. We love the neighborhood and the neighbors.

Everyone in each department has responded in a timely manner when I had questions and concerns.

Excellent buying experience with Scott. Great home design. Construction managers were responsive to any issues discovered since moving in.

I would buy from them again.

Working with the Dan, the Supervisor post closing, he was very communicative and thorough in checking in on my satisfaction with quality of the work and addressing any concerns.

Had a plumbing issue within the first day after closing, my home was not complete before the move on. Surround sound wasn’t installed or the screened in patio. Issues were resolved quickly. The house overall is beautiful and nicely built once the issues were addressed and fixed.

Good customer service. KB were quick to address any issues my wife and I had with the home after moving in.

The individual from KB Homes who sold me the home was great. Always there to help and get answers quickly.

The neighborhood and the layout of the home

Awesome though the progress

We had a great experience with Justin as far as building was concerned. He was quick to answer any questions and address any issues. I would recommend him to anyone looking to build a home!

Nice and spacious

The house turned out nice a quickly

Overall quality so far is good, love the neighborhood and problems we have experienced have been handled rapidly. Request Fidel for a super he is excellent and ensure you get Robert for your home lending advisor

THEY ARE KNOWLEDGEABLE, TRUST WORTHLY. WORK WITH YOU TO GET WHAT YOU WANT AND QUICK TO RESPOND.

The quality of workmanship was definitely lacking. It was obvious that the drywall and paint teams took no pride in what they were doing. I’ve had them back twice as they had to fix one of their repairs. I’m still finding spots they missed.

We were not thrilled with our realtor as the updates were always 2 weeks behind, we didn’t receive our mailbox keys once we closed and then I had to drive out of my way to get them to avoid my power being turned off, and we initially had to change lots from our original pick which put us a month behind. Our superintendent was awesome and really helped with our experience. He always addressed all of our issues and never seemed annoyed with questions or concerns. He kept us up to date throughout the process as well. Overall quality of home was good and I’m happy for the price, I was not thrilled with the tile in the bathroom shower and paint on doors; thankfully we didn’t upgrade our bathrooms and planned to do it in the future. ... More

KB really needs to do a review of the landscaping subcontractors. Too many weeds in the sod, sod placed with gaps in between. It will eventually grow together, but will take a couple of growing seasons. Each home is elevated, which is good in case of flooding, but leaves a water-logged trench between the homes, after a heavy rain, which takes days to dry out due to sunlight only hitting the areas for a short time due to the zero-lot-line layout of the development. So far, I am very happy with the construction of the house.

Important to be fully engaged in the production process. Pay attention to details and take proper notes: who, when, where, and why. Especially the pre-walk-thru, and final walk-thru before closing. Punch list completion after closing is onerous, some issues still open six (6) weeks after closing.