KB Home Reviews in Jacksonville St. Augustine, FL

Had our up’s and down’s with closing date that kept changing month to month.

The overall home-buying experience with the financial portion was awful. Had to send it my documents multiple times and not much communication then to pass us to another lender. Rick with construction has made this process great. He responds to any new issues that we have with the hike of the house. The overall price of the house would of been fine if a fence was added. Fencing needs to be added to the property for it to be perfect

Very knowledgeable and professional

Overall a good experience in building.

Just really stay on top of your house being built

KB has a good variety of floor plans and is focused on energy efficient homes which is a nice feature. You are limited on structural changes and upgrade items but overall it's a good value and well built home. They are easy to work with including their loan department and will work resolve any issues you may have.

I loved the way spencer kept me in the loop throughout the entire process of the house. He also took pictures to keep me updated. Loved the connection

My biggest regret with KB is that they changed the plan for my townhome midstream and I wasn't really notified til after I had already put my money down. This is not a good practice if you want your potential buyers to fall in love with your product. I did not get ALL I thought I would be getting in my package. Just so they can save money. This in no way reflection on the people I was directly involved with during the process, this is KB's planners or higher ups.

KB did an excellent job throughout the entire process from start to finish. All employees displayed good customer service and professionalism.

Everyone in each department has responded in a timely manner when I had questions and concerns.

Excellent buying experience with Scott. Great home design. Construction managers were responsive to any issues discovered since moving in.

Had a plumbing issue within the first day after closing, my home was not complete before the move on. Surround sound wasn’t installed or the screened in patio. Issues were resolved quickly. The house overall is beautiful and nicely built once the issues were addressed and fixed.

The neighborhood and the layout of the home

Awesome though the progress

Nice and spacious

The house turned out nice a quickly

The quality of workmanship was definitely lacking. It was obvious that the drywall and paint teams took no pride in what they were doing. I’ve had them back twice as they had to fix one of their repairs. I’m still finding spots they missed.

Important to be fully engaged in the production process. Pay attention to details and take proper notes: who, when, where, and why. Especially the pre-walk-thru, and final walk-thru before closing. Punch list completion after closing is onerous, some issues still open six (6) weeks after closing.

I was pleased with the experience.

Good, still few issues are not resolved

Make sure the house meets your expectation before sign ready move in and closing. Don't trust whatever superintendent promise. He will forget when step to your home door.

Over all, I would recommend KB builder to everyone.

It was a smooth process and good communication ,good quality,i love my home!

More options paint an bathroom option

Kb homes warranty is great. The only issue are the 3rd party companies they use to fix problems can take awhile to get done. Marco electric didnt show up twice when scheduled.