KB Home Reviews in Jacksonville St. Augustine, FL

Extremely disappointed when I moved into the property. There were so many deficiencies with this new construction. It is evident there was no quality oversight provided. Some of the following deficiencies include the windows not properly aligned, several areas needed a new coat of paint, missing door hinge, missing seal strip on the front door and garage entry door, missing sliding door screen, access to the attic was not leveled and painted, dry wall issues, leftover flooring was scattered in the garage, dead mosquitoes on window ledges, rust in the tub area due to old screws, white cement or caulking bits were on the tub, very dirty sliding door track. Just recently, the irrigation in the back pounded on the back glass sliding door making a loud noise very early in the morning. There is currently a temporary fix and not sure when it will be permanently fixed. Also, just discovered and reported a water leak in the garage to Luke yesterday. In addition, thought dual paned windows would be a standard but it is very apparent they are not nor are the walls condo specs. This feels more like an apartment instead of a townhome. One positive comment is Luke and Gunner's quick responsiveness. They are very professional and make every effort to try and resolve issues as quickly as possible. This should not be a reflection on ther performance on trying to resolve these issues. I realize KB is using contractors and laborers that do not work directly for KB but the builder should take accountability for not putting in appropriate and necessary quality oversight in place. The property in itself is far below expectations. If I had known these were issues I would be dealing with a brand new KB townhome, I definitely would not have made the purchase. ... More

I feel that for the price paid for the home, the quality should have been better. I continue to find things , that's not well put together.

I have reached out on multiple times to the superintendent, Luke, with no response.

It was our dream to have a home and at the beginning our experience was pleasant. However, we can’t believe it’s just COVID that has made our experience decline so drastically. If we would have waited to have our home just right we would still be living out of motels and friends homes. We have reached out to warranty multiple times and have had no response. Great reviews are wanted but not warranted.

Our house was 2-3 months delayed due to 1 person. Our lawn is the worst lawn I have ever seen due to a bad quality sod product and install. KB Home seems to think the problem will go away on it's own and are sitting on their hands.

The people were great, but the construction was not. I can tell their homes are quick construction builds with many mistakes throughout, and the community is not done (shutters are missing paint, dents in the gutters, paint missing on buildings, etc.). I have submitted numerous requested for repairs and haven't gotten many follow-ups.

Still waiting on drawer for guest bath. Move date 3/19/2021 2 months still waiting

Do your research first, get a realtor lawyer to review your contract and offers, visit your construction site every week, stay on top of construction.

It would be great if could stay a week or two to check over everything before signing. So you can see what need to be fixed or more attention received

Paint all over the floors and kitchen appliances that we now have to remove. Not happy at all.

A month before closing we saw issues with the home that needed to be fixed, in order to delay the closing we inquired prior to the walk through. They said all issues would be addressed the same week and closing and be resolved quickly before closing. I closed on 23 June and it is now 11 August and I still have several items from my initial walkthrough that should have been fixed.

The craftsmanship of the home we bought was not very good. We hope to have all the issues fixed during the home warranty period.

We have been in the house for almost two months and the 10-day list we reviewed with the Superintendent and then Cust Service Mgr and now we must submit to KB Warranty dept. We have primary shower not complete, no shelves in linen closet, missing 5 window screens, drywall cuts and holes to be repaired, water leak in the pantry and drywall removed by the plumbing company needs to be repaired, missing trim, debris under the carpet that was not swept before laying upstairs, damaged hardy board siding and the list goes on. All these very obvious issues and the Superintendent did his walk thru prior to closing and said the house was complete. Nothing has been done to finish the home. ... More

I’m not sure if I should feel manipulated, lied to or if I just have to be even more patient. I was told there would be consistent communication, however I don’t get any calls back or returned text messages. I was told that I would be given a gift if I gave a positive review, which I did and still have not received it nor the actual things I’ve paid for. At this point I’m just wondering can I call the vendors myself to get things done because no one else is. This is extremely disappointing.

The materials used to build this property are cheap and very poor quality. The work was done really bad. 2 months later still waiting on repair for things that were broken or incomplete. If they tell you that they will take care of you and not leave you hanging, don’t believe it. They will make you feel like you are asking for a favor, but you are really asking to do their job and give you what you paid for. I will not recommend, We are very dissatisfied and disappointed with the house we received.

Still waiting for things they promised and home isn’t done. Closed two months ago...

Sales team was misleading and work needed after move-in was a nightmare.

I bought a house in Feb/March 2025 and moved in on May 1,2025. So far everything is below average Sprinkler system is out of wack, sprinkler heads broken or non functional, system missing a piece for full functionality, tree removal request fell on deaf ears, today a door knob fell apart , house was built in 2024 and was on inventory, I had bad experience with sales team who actually are more of a car dealership.Garage door is like we are opening a tunnel door beside I greased it still makes horrible sound Internet lines were messed up so Xfinity charged about $200, to put cable through for Internet, we are waiting on at least to start addressing issues Per neighbors they had to struggle 3 months to get minor things and sprinkler system fixed Let's see how long it takes for us One month is already gone. ... More

I did my closing on August (two months ago) and I’m starting to have issues with the home pertaining to roofing, walls tearing out and breaking, squeaking floors on the second floor, loose toilets. Definitely not satisfied with KB Home, they rushed at the end to closing and for this reason I will not recommend this home builder. Comparing with other home builder that I’ve seen, KB have lower construction standards by far.

Lack of presence of of the promised appliances on the day of walkthrough like No Stove range, no Microwave. Lot of small issues needed to be addressed and it took almost 45 days after forcing the buyer to close on the property. I had to make repeated requests to make repairs and customer service is NOT customer oriented team at all. KB homes threaten buyers to close on the property when it is NOT move in ready. Very disappointed that as big as KB Homes building umpteen number of homes in the area, conducting in this unprofessional manner taking the joy of owning a new from the buyers. I heard the same complaints from other home owners in the locality. Simply disappointing and frustrating and KB Homes won’t give a hoot and won’t budge in to compensate either. Will never buy another home from the builder I must mention that Scott the sales person and Construction supervisor Chris were professional and nice but my complaint is about the builder. ... More

The entire experience is one of the worst I have ever had and this is the third home that I’ve built. The completion time was twice as long as I was promised, and the quality of the work is mediocre at best. It’s almost impossible to get things resolved off your punchlist. I have been in the house for two months and things that were supposed to be resolved after my 10 day walk-through are still not resolved. It’s only recently that I started dealing with Mike one of the people in charge of this development that I have been able to get things addressed, he is great but the entire experience has been horrific. ... More

We closed on the home April 20 and I let the builder know that they had 3 weeks to fix the already existing issues until my family moved in on May 12. When we showed up to the house 3 weeks later the house was unfinished. The same issues were still not completed. The house wasn't even cleaned and ready for us to live in it. There are items that we paid for that aren't installed on the house and vice a versa.

There are no reviews, other than I would NOT recommend anyone to KB Homes at this time.

I booked the home Nov 2021 with a delivery commitment of May/June 2022; All things were planned accordingly in the covid era so delays due to covid is a mood point but the builder kept referencing to it and delivered the home in Nov 2022; So what that did to me a. Increased rates even with a rate lock b. The houses that was built and delivered was not per the waitlist order c. The discounts that lender can offer was not sufficient enough to cover the loss at closing d. I was renting the house and the timing was so off that i'am unable to rent For potential buyers in to the future, make sure the deliverables are given to you in writing. Things happen which is out of anyone's control but the response to the situation is critical and ask for prior history on how they handled it ... More

The Loan Team was Five Star; the Construction side was and still is terrible. Definitely need more attention to detail and responsiveness and not just false promises.