KB Home Reviews in Jacksonville St. Augustine, FL

House buying during a pandemic was a bit trying. Kb did a good job in a tough situation.

Had some issues with not getting the proper appliances that we ordered the length of time to get that situation fixed was a little frustrating. But overall it was a good experience

Variety of floor plans.

There were some issues with thr electrical. We had things wired so we could install lights and it took 4 hours to put up 4 coach lights because of poor workmanship. We have been in thr house for 4 weeks now and I not sure what else we will find as we go.

Overall, I am happy with my new home. I did a few upgrades after closing which for the price of the home should have been included since I bought their highest priced house.

Overall our new home is beautiful. But we have a few quality issues from drywall, paint, plumbing, shower tile inadequate tile/ grout installation, internet cable that was installed is not compatible with provider and floor foundation / garage floor cracks. The issue are slowly being resolved. We have been told many times the floor concrete cracks are common in Florida. This is new to me. Moving from Virginia, we have not experience this problem. Even though the house is new, we did have a home inspection prior to closing. I would recommend this to future home buyers. In hindsight we should have done more research prior to our Design Studio meeting. There was a lot of information to process when planning our design. ... More

Handoff delays , takes about 45 days to fix any issues reported during close.

Overall a good experience just felt some things was rushed and not fully finished correctly and when you have the 10 days and find your issues they should make it a priority to get them corrected

I must say that it was a thrill to have a home that I would be the first to live in it. The feeling to see it from a open field to a house was exciting. There are some things that certainly could have been better, from the communication of work stoppage to delays of supplies. Even though some materials wasn't the greatest but the applications could have made up for it. Quality of workmanship certainly brought up questions of integrity

KB offers very appealing layouts and upgrades. Without going crazy on upgrades, I selected just the right amount to really create a beautiful home that I love. There have been issues that I’ve run into with the building of the house. Everyone at KB seems very responsive with taking care of what needs to be done, but I do have to constantly check in for everything to get done. I wish that there was a more organized way for KB to take care of their home buyers. I’m a single mother to 2 kids. Raising and taking care of them is my priority. I shouldn’t have to worry about remembering every little issue that I bring up to KB to ensure it’s completion. I closed in December 2020, and here in February 2021, they are still working on getting items taken care of. ... More

We love being a brand new home and neighborhood. For the most part, the entire process was very smooth and easy. We were very pleased with the purchasing, designing and paperwork side of the process. The structure and materials of the home are great but we are disappointed with the level of detail on the workmanship. It is clear that the houses are being cranked out and there is no standard set for a clean/neat job or for the workers to pay attention to detail. The caulking, trim, paint, corners and edges are very sloppy and rushed. Its unfortunate because this is what you see on a daily basis. We are still waiting on touch-ups/repairs to be completed after being in our home almost two months. ... More

AC designs have had to come out multiple times to repair AC unit. It's an inconvenience and still have to work with them. I wish the house was finished and tested everything before we moved in. We are still dealing with some issues with plumbing and missing fixtures.

The quality of the house looks like it's not brand new it look like it's 5 years old with alot of problems need to be fixed because of rush work on the house. The house cost too much money to have too many problems.

So far I have ran into many issues. I have a bad Carpenter ant infestation. Part of my walls weren’t even painted right. The pavement on the driveway has things not right. The construction people made a lot of mistakes. I would not recommend KB Homes. The lenders were hard to get along with. Susan C. the sales associate has been great.

Cindy my selling agent was great. I do not like the fact that certain things were left unfinished and sloppy, granted they have been fixed, but I guess things were being rushed to meet a deadline.

We are finally in our home. For the most part we are very satisfied. There were minor areas that needed attention but because of the good construction supervisor Andrew they have been taken care of. The house is nice and KB built a good house.

Service after the sale has been disappointing at best!

I understand COVID delayed building materials etc. I was good with waiting 9 months. Then every month past the 9 was excuses as to why my home wasn’t finished. I told them I was pulling out of the contract because the new home building excitement was gone. I’ve been in my home now 2 months and there is still stuff we are waiting on and things they didn’t complete before moving in (minor to them major to us) Love the home but just not a good experience

Overall the process was a good experience but the communication from our superintendent was not very good. Felt like we were in the dark most of the time. We had to ask questions and initiate all communication.

The builder does not know how to lay down sod .My yard is currently a ankle hazard and can't cut without the lawn mower coming to an abrupt stop in various areas because of uneven areas and holes.

I’ve had several issues that were promised to be fixed and have not been fixed with no updates or responses.

Great experience with the Staff at the Sales Center. our home was delivered with some incomplete issues. the response was quick in addressing the issue but action to correct the issue was unsatisfactory. to date we still have issues that are not completed not sure when this will be addressed.

Ensure all corrections are done prior to closing.

Overall my experience with sales and finance were great. However the workmanship and follow up are very poor I still have issues with my home that should have been addressed prior to closing.

Some of the materials that they used are too cheap.