KB Home Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About KB Home.
Read all 561 verified reviews from homeowners that built a new home with KB Home in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated KB Home an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Jacksonville-St. Augustine Area
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Customer Reviews
KB Home - Any follow up work that has been needed has yet to be followed
- Kendrea W.
- Verified HomeBuyer
- April 05, 2021
- Jacksonville, FL
Any follow up work that has been needed has yet to be followed up on and I’m well past my 30 days.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
KB Home - Mr.
- Anonymous
- Verified HomeBuyer
- August 11, 2022
- Jacksonville, FL
Mr. Chavez is phenomenal and once he temporarily took over the Harbor Dunes community, everything started to positively progress in the right direction. However, I’m still missing a bunch of items and no details on when those items will come in other than it’s on back order. Still waiting on several items to be fixed as well. Lastly, the subcontractors that KB Home hired to build, install, paint, etc… were very sub-par. And for the price I paid, I figured the builder would throw in a complimentary refrigerator, but I guess I should be happy I got something (blanket). This is not my 1st ...
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Non stop
- David C.
- Verified HomeBuyer
- March 10, 2024
- Jacksonville, FL
As a first time homebuyer I thought buying new would keep me from having to fix things. That has not been the case. I have a garage that gets wet when it rains, dinged and scratched “upgraded cabinets” that were “fixed” instead of being replaced, the siding in my entryway looks horrible, a chunk of concrete missing from entry way, scratches on most doors throughout the house, hollow sections of the flooring, nicked bathtub, missed grout spots on bathrooms, nails sticking out the trim, paint on door hinges throughout the house, scratches on sliding door, the garage floor is cracking, etc. So ...
Total Score 4
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Homeowner
- Steve V.
- Verified HomeBuyer
- May 17, 2024
- Green Cove Springs, FL
Buyer beware. House was great, great building superindent ( very important). Land services were shoddy. Landscaping was terrible. Lot not level, large drop off but on my property.
Total Score 3
Quality 5
Trustworthiness 4
Value 4
Responsiveness 4
Missing Features
- Parrish J.
- Verified HomeBuyer
- September 14, 2021
- Saint Augustine, FL
When we signed to buy our home, we were told verbally that our slider would be a foot shorter and the downstairs bathroom would no have a window. However, we were not told the gutter on the back of the building would be eliminated. You may say that the salesperson didn’t tell us. Fact is, it should have been in writing all the things the models and already built homes had which would be eliminated. Nothing. We could actually sue for the shorter slider and the window and gutters if we wanted because we were buying what appeared in the model and the already completed homes.
Total Score 3
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Interesting home to move into
- Andrea L.
- Verified HomeBuyer
- May 17, 2020
- Jacksonville, FL
The responsiveness has been amazing. They've had challenges given I moved in just as the city was going into the "safer-at-home" measures. Having said that, I'm finding so many nail holes not filled in. I see what looks like flakes on the walls, but when I touch the flakes, they are actually poorly covered nail holes that when touched flake off to show the underlying drywall and nail. I have a shower stall in the master bath, but the tile cuts are uneven making it look like the work was not done by a professional. It was a difficult decision to buy a house in this price range - I think I ...
KB Home responded:
Hi, Andrea, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James
Total Score 3
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
KB Staff can be great and contractor quality workmanship can be bad
- Anonymous
- Verified HomeBuyer
- May 11, 2022
- Jacksonville, FL
Sales rep was prompt on lot and model availabilities. Design Center appointment was exciting and handled professionally, but responses after final appointment were not responded to. KB Home Loan team was great to work with and received prompt feedback. Superintendents resolve issues as fast as they can but at the mercy of the contractors. Many contractor quality and workmanship issues found during the build and after closing (aren't these supposed to be caught and fixed prior to closing!?). Unfortunately, from observations and experience so far, if you rate internal KB surveys with avg ...
Total Score 3
Quality 3
Trustworthiness 4
Value 5
Responsiveness 4
overall great home - difficult getting response and follow up for issues
- Anonymous
- Verified HomeBuyer
- December 23, 2019
- Jacksonville, FL
Sales great, home is build well good value for price. However, coordinating follow up to resolve issues needs attention. Coordinator for this project does not communicate of complete followup timely. This can be very frustrating.
KB Home responded:
Hi, thank you for this feedback on your experience. We are sorry for any frustration with follow up. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. –James
Total Score 3
Quality 5
Trustworthiness 5
Value 5
Responsiveness 1
KB Home - We’ve had several issues most of which have been dealt with but
- Julie B.
- Verified HomeBuyer
- June 15, 2021
- Jacksonville, FL
We’ve had several issues most of which have been dealt with but the quality of the workmanship was poor lack of communication throughout the process was poor,and I feel we should have gotten some sort of compensation from kb for the inconvenience caused to have the repairs done to our new home…
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Underwhelmed
- Anonymous
- Verified HomeBuyer
- April 29, 2020
- Jacksonville, FL
For the price I paid for my home. I am very surprised of a lot of the issues, that I am coming across. And, when advising of the issues, I am not getting them resolved. I asked, since I am not getting issues resolved, if my warranty be extended. I was advised no.
KB Home responded:
Hello, we are sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –James
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Rushed and a little Disappointed
- Elaine P.
- Verified HomeBuyer
- November 04, 2019
- Jacksonville, FL
The builders were rushed and did a poor job on details. They wouldn't allow me an additional day. I had to close on August 20th. If they had held off for another month, the issue I have wouldn't exist. The paint job is poor, the cracks in almost all corners in the Master bathroom weren't sealed. Cracked tile in the master bath and instead of replacing it the put grout on it. Wood around the island is not flush, it puckers in the corners. All these thing couldn't be seen unless looking very closely. I've had three different contractors from the time the building of my house to now. The last ...
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
KB Homes Review
- Anonymous
- Verified HomeBuyer
- February 20, 2023
- Jacksonville, FL
Overall, KB Homes did a good job of helping us to move into our new home. I do wish the material/workmanship was better, but most issues have been fixed. Consequently, we are glad to be in our new home.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
KB Home - I Had a decent experience.
- Terrel D.
- Verified HomeBuyer
- June 17, 2021
- Jacksonville, FL
I Had a decent experience. Best part was how consistent the property manager at Carter landing Keri was. She was the best with keeping me informed of progress of the home while it was being built . I didn’t care for how inconsistent the superintendent was. Seemed like he was overwhelmed with his work load. He could use an assistant covering so many communites
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Bribed
- Rick G.
- Verified HomeBuyer
- August 18, 2024
- Green Cove Springs, FL
The new home was reviewed & things pointed out that needed fixed. Painting not completed, saw marks in siding, floors not clean & needed acid washed after moving in. Screws missing out of hinges. Furnace filter up side down. Over all not cleaned. Light dim & flickering in bathroom. So while I was gone getting more of our belongings the superintendent RJ bribed my wife with giving him 10’s across the board & he would give us a glass front door. When I did not give all 10’s he would not give her the door. He did nothing for us except to fix the things that was needed & their responsibility. The ...
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Always with you until you close... then are silent.
- Cristobal G.
- Verified HomeBuyer
- January 15, 2023
- St Johns, FL
This is my experience with the KB home buying process and current warranty cycle. I'm sure others have had different experiences. As mentioned in my survey to KB homes, KB falls in line with most other home builders when it comes to displaying their product, the extras and what your home could look like once completed. They are knowledgably, accountable, and ready to go to the ends of the earth to get one the home of their dreams. This was my experience. However, that experience changed as soon as I closed on the home, the adjective - "accountable" flew out the door. Teams changed and no ...
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 1
Paid more than expected. Showroom $$ on top of purchase
- Anonymous
- Verified HomeBuyer
- July 21, 2022
- Green Cove Springs, FL
Told 9 months to build it took 12 months. I spent more than expected going to the showroom top dollars on top of purchase of home not including land expense just be aware of separate charges
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 5
Closing was a experience
- Nicole S.
- Verified HomeBuyer
- May 12, 2022
- Jacksonville, FL
I loved the beginning process, picking my home, the design center, even the finance process was a breeze. The construction side was not the best, closing was pushed back multiple times, I understand that part due to covid. Multiple things weren't complete when it was time to close. 2 months later I still have a few things Im waiting on. Its frustrating.
Total Score 3
Quality 4
Trustworthiness 3
Value 5
Responsiveness 1
KB Home - Missed closing date, large number of outstanding issues after
- Sarah L.
- Verified HomeBuyer
- October 13, 2021
- St Johns, FL
Missed closing date, large number of outstanding issues after closing
KB Home responded:
Hi, Sarah, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 3
KB Home - Dan the construction supervisor was great
- Cheryl B.
- Verified HomeBuyer
- April 16, 2021
- Jacksonville, FL
Dan the construction supervisor was great
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Melissa is great! The actual builder and subcontractors, not very good.
- Dwight B.
- Verified HomeBuyer
- December 27, 2023
- St Johns, FL
Our direct contact with the builder was through Melissa. She was great in responding to our concerns and issues. The fact that there were (and continue to be) so many issues with this home is disappointing. The craftsmanship and materials (painting, woodwork, even cement) used for this home leaves a lot to be desired. Less than a month inside the home and basic installation issues continue. We are on our 3rd refrigerator, the cement in the garage is a joke. The sod for landscaping is full of weeds. The rear screen door has already been replaced (apparently damaged when they resurfaced part of ...
Total Score 3
Quality 1
Trustworthiness 3
Value 3
Responsiveness 5
ok
- Anonymous
- Verified HomeBuyer
- October 07, 2023
- Middleburg, FL
I have been called emailed very frequently and asked to provide the survey -we have not moved in so don't know yet since could not handle the frequent calls so completing
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Unhappy Owner
- Ricardo Anthony S.
- Verified HomeBuyer
- August 30, 2023
- Jacksonville, FL
When we started out with KB it felt like there was a rush to get things done from the start to the finish. The day before the closing was a rush as documents that should have been submitted to us for final review weeks before was still not completed for review and they were constantly running the numbers even though nothing had changed. Mortgage Department one person she knows herself left me and my husband off the deed. Now I have been left with the headache of getting that sorted out. When we did the Design Studio appointment had one person doubled up on our upgrades twice . Once ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Could be better
- Brachel M.
- Verified HomeBuyer
- July 04, 2023
- Jacksonville, FL
Better communication between me and my loan officer. Ended up paying more in the closing because my closing date wasn’t specified to me PROPERLY. I would also like to state that I’ve been in the house for a month (the house isn’t fully up and running, minor fixes) and only one of the minor issues have been fixed. It’s unacceptable. Glad I can have a home but as a first time homeowner the whole experience is traumatizing.
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 2
Minimal support once house is sold
- Anonymous
- Verified HomeBuyer
- May 18, 2023
- St Johns, FL
Not all issues on a repair list completed to date. No clear contact person for support. Community hoa only takes money and fees, minimal to none involvement or keeping oversight over what’s going on. Utility companies are “exempt” from notifying that they do work in front of the houses and act without regard or respect to owners. Poorly arranged and organized for owners to follow. Initially was happy about the house now Becoming more and more unhappy that got involved with this organization after paying premier market value for the property getting mediocre to borderline unfriendly support.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
DELAY in Post Closure issue resolution
- Deepak M.
- Verified HomeBuyer
- May 17, 2023
- St Johns, FL
there were several pending issues that were promised to be closed with-in 10 days after closing, but those issues are still pending. Especially dry-wall, has been painted many times rather than fixing it clean.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
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