KB Home Reviews in Jacksonville St. Augustine, FL

Some of the materials that they used are too cheap.

Any follow up work that has been needed has yet to be followed up on and I’m well past my 30 days.

Mr. Chavez is phenomenal and once he temporarily took over the Harbor Dunes community, everything started to positively progress in the right direction. However, I’m still missing a bunch of items and no details on when those items will come in other than it’s on back order. Still waiting on several items to be fixed as well. Lastly, the subcontractors that KB Home hired to build, install, paint, etc… were very sub-par. And for the price I paid, I figured the builder would throw in a complimentary refrigerator, but I guess I should be happy I got something (blanket). This is not my 1st home buying experience and so comparing to my previous one, KB Home is a huge let down. I am very pleased that I’m in a new home, but probably should have done my homework on the builder first. Hopefully all future KB HOME homeowners will have a better experience. ... More

As a first time homebuyer I thought buying new would keep me from having to fix things. That has not been the case. I have a garage that gets wet when it rains, dinged and scratched “upgraded cabinets” that were “fixed” instead of being replaced, the siding in my entryway looks horrible, a chunk of concrete missing from entry way, scratches on most doors throughout the house, hollow sections of the flooring, nicked bathtub, missed grout spots on bathrooms, nails sticking out the trim, paint on door hinges throughout the house, scratches on sliding door, the garage floor is cracking, etc. So far, the people that have come out to fix some of these issues just patch things up and sometimes end up looking the same. ... More

Buyer beware. House was great, great building superindent ( very important). Land services were shoddy. Landscaping was terrible. Lot not level, large drop off but on my property.

When we signed to buy our home, we were told verbally that our slider would be a foot shorter and the downstairs bathroom would no have a window. However, we were not told the gutter on the back of the building would be eliminated. You may say that the salesperson didn’t tell us. Fact is, it should have been in writing all the things the models and already built homes had which would be eliminated. Nothing. We could actually sue for the shorter slider and the window and gutters if we wanted because we were buying what appeared in the model and the already completed homes.

The responsiveness has been amazing. They've had challenges given I moved in just as the city was going into the "safer-at-home" measures. Having said that, I'm finding so many nail holes not filled in. I see what looks like flakes on the walls, but when I touch the flakes, they are actually poorly covered nail holes that when touched flake off to show the underlying drywall and nail. I have a shower stall in the master bath, but the tile cuts are uneven making it look like the work was not done by a professional. It was a difficult decision to buy a house in this price range - I think I expected the few upgrades that were done to be impeccably done. ... More

Sales rep was prompt on lot and model availabilities. Design Center appointment was exciting and handled professionally, but responses after final appointment were not responded to. KB Home Loan team was great to work with and received prompt feedback. Superintendents resolve issues as fast as they can but at the mercy of the contractors. Many contractor quality and workmanship issues found during the build and after closing (aren't these supposed to be caught and fixed prior to closing!?). Unfortunately, from observations and experience so far, if you rate internal KB surveys with avg or low scores you put yourself at risk for slower to no responses to issues during your warranty period. ... More

Sales great, home is build well good value for price. However, coordinating follow up to resolve issues needs attention. Coordinator for this project does not communicate of complete followup timely. This can be very frustrating.

We’ve had several issues most of which have been dealt with but the quality of the workmanship was poor lack of communication throughout the process was poor,and I feel we should have gotten some sort of compensation from kb for the inconvenience caused to have the repairs done to our new home…

For the price I paid for my home. I am very surprised of a lot of the issues, that I am coming across. And, when advising of the issues, I am not getting them resolved. I asked, since I am not getting issues resolved, if my warranty be extended. I was advised no.

The builders were rushed and did a poor job on details. They wouldn't allow me an additional day. I had to close on August 20th. If they had held off for another month, the issue I have wouldn't exist. The paint job is poor, the cracks in almost all corners in the Master bathroom weren't sealed. Cracked tile in the master bath and instead of replacing it the put grout on it. Wood around the island is not flush, it puckers in the corners. All these thing couldn't be seen unless looking very closely. I've had three different contractors from the time the building of my house to now. The last two have had to deal with all the issue that I've discovered. They're really good at helping with the repairs. I'm disappointed with the way my house was built. If I ever purchase another home I will be at the house everyday watching closely, unfortunately I wasn't in the same state. That was a downfall for me. The should be taking money off the amount I owe for the house, all the trouble i'm going through. ... More

Overall, KB Homes did a good job of helping us to move into our new home. I do wish the material/workmanship was better, but most issues have been fixed. Consequently, we are glad to be in our new home.

I Had a decent experience. Best part was how consistent the property manager at Carter landing Keri was. She was the best with keeping me informed of progress of the home while it was being built . I didn’t care for how inconsistent the superintendent was. Seemed like he was overwhelmed with his work load. He could use an assistant covering so many communites

The new home was reviewed & things pointed out that needed fixed. Painting not completed, saw marks in siding, floors not clean & needed acid washed after moving in. Screws missing out of hinges. Furnace filter up side down. Over all not cleaned. Light dim & flickering in bathroom. So while I was gone getting more of our belongings the superintendent RJ bribed my wife with giving him 10’s across the board & he would give us a glass front door. When I did not give all 10’s he would not give her the door. He did nothing for us except to fix the things that was needed & their responsibility. The only thing RJ did was painted our porchs. The other guy (Superintendent) that was here during our guy gone had our fans place in & placed garage door openers in do to the mix up with not able to sign while we were there in Florida. Bribery is not the way to do business when you want a bouns from your company because of an Evaluation, that only had fact in it!! ... More

This is my experience with the KB home buying process and current warranty cycle. I'm sure others have had different experiences. As mentioned in my survey to KB homes, KB falls in line with most other home builders when it comes to displaying their product, the extras and what your home could look like once completed. They are knowledgably, accountable, and ready to go to the ends of the earth to get one the home of their dreams. This was my experience. However, that experience changed as soon as I closed on the home, the adjective - "accountable" flew out the door. Teams changed and no longer was communication or accountability even a concern. All homes have minor challenges and mine is no different. Understanding that the KB team has to deal with supply chain issues, resourcing challenges and changing priorities I have always tried to be fair with timelines asking for things to be remedied in weeks not days. Trust me I understand I’m not the only homeowner going through these first month pains. With everyone negotiation (or pleading) with the KB team to get things fixed they have promised and never delivered. I feel very dumb even asking for (and agreeing on timelines) because its now a custom that they won’t get completed per our agreed date. It’s been frustrating to say the least. I have been lucky that my issues are not big ones, but the list keeps growing. Overall, I gave the process a 3 – the first 4’s of the home buying process balanced with the 1’s of the after closing/warranty process. ... More

Told 9 months to build it took 12 months. I spent more than expected going to the showroom top dollars on top of purchase of home not including land expense just be aware of separate charges

I loved the beginning process, picking my home, the design center, even the finance process was a breeze. The construction side was not the best, closing was pushed back multiple times, I understand that part due to covid. Multiple things weren't complete when it was time to close. 2 months later I still have a few things Im waiting on. Its frustrating.

Missed closing date, large number of outstanding issues after closing

Dan the construction supervisor was great

Our direct contact with the builder was through Melissa. She was great in responding to our concerns and issues. The fact that there were (and continue to be) so many issues with this home is disappointing. The craftsmanship and materials (painting, woodwork, even cement) used for this home leaves a lot to be desired. Less than a month inside the home and basic installation issues continue. We are on our 3rd refrigerator, the cement in the garage is a joke. The sod for landscaping is full of weeds. The rear screen door has already been replaced (apparently damaged when they resurfaced part of the patio cement for a 3rd time) and we just found another hole in one of the window screens. The bathtubs had rust stains that had to be removed and the HVAC installation was flawed. Again, let me be clear, Melissa has been great in addressing these issues, but she cannot complete the necessary delivery and service herself. When the 2nd refrigerator was removed, they damaged the front door, which now needs to be repainted. I have purchased 3 new homes in my life and NEVER have I had to have so many call-backs to repair faulty installation. I have never seen such shotty painting (paint drops on the screens and outdoor shrubs). I have only referenced some of the issues we have faced. To make matters worse, I have talked to some of the neighbors who have faced similar issues. Melissa is great, but where is the quality control during the actual building and construction and installation processes? ... More

I have been called emailed very frequently and asked to provide the survey -we have not moved in so don't know yet since could not handle the frequent calls so completing

When we started out with KB it felt like there was a rush to get things done from the start to the finish. The day before the closing was a rush as documents that should have been submitted to us for final review weeks before was still not completed for review and they were constantly running the numbers even though nothing had changed. Mortgage Department one person she knows herself left me and my husband off the deed. Now I have been left with the headache of getting that sorted out. When we did the Design Studio appointment had one person doubled up on our upgrades twice . Once during the video appointment and the other time on the final document. I pointed it out to her and she told me their was no error. She changed it on the system overnight and submitted it the next day without acknowledging her error. I print all documents before so I can review before i signing. She needs more training. KB needs to put up more and clearer signs so that people do not get lost trying to find this community. I am Constantly on the phone directing Uber, delivery company and fast food companies as the GPS is sending them to the neighboring community . Mail Boxes are located 15 minutes away walking. That does not make any sense. Each community has a cul-de-sac why not put them at the end of each community. There is no recycle or garbage pick up in this community as it still under construction. I have a very long list of things to fix. I have biting ants in my kitchen no food left out they were also on the carpet and outside on the patio. Shower pipe in master bathroom the water pressure is so low i can hardly take a shower. Too many things to speak on. Now we have moved into the area. Angie and Richard has always been very nice throughout this process. I have been here a week and no one has come to welcome us to the area. I have met a few of the neighbors really very nice who mentioned they have received gift baskets and gift cards. I am still waiting on mine not feeling very appreciated after spending all that money with KB. KB All your buyer's should be treated the same. We should all feel welcome. I hope this review will help KB improve customers overall buying experience. ... More

Better communication between me and my loan officer. Ended up paying more in the closing because my closing date wasn’t specified to me PROPERLY. I would also like to state that I’ve been in the house for a month (the house isn’t fully up and running, minor fixes) and only one of the minor issues have been fixed. It’s unacceptable. Glad I can have a home but as a first time homeowner the whole experience is traumatizing.

Not all issues on a repair list completed to date. No clear contact person for support. Community hoa only takes money and fees, minimal to none involvement or keeping oversight over what’s going on. Utility companies are “exempt” from notifying that they do work in front of the houses and act without regard or respect to owners. Poorly arranged and organized for owners to follow. Initially was happy about the house now Becoming more and more unhappy that got involved with this organization after paying premier market value for the property getting mediocre to borderline unfriendly support.